Uploading in Android app not working
This is on the heels of this issue:
https://discord.com/channels/979116623879368755/1437242688398295223
So I am not sure if they are interrelated. The Android app is connecting fine on my phone and my wife's.
But now cannot upload images from the app. I have tried through proxy on cell data, proxy on WiFi/LAN and port 2283 direct on WiFi/LAN.
I select a photo from my photo app or elsewhere and share, but once I hit the upload button, I just sits on 0/0 Uploaded and then times out back to the blue upload button.
Uploading view desktop/web through proxy works fine.
Screenshots coming shortly:
44 Replies
:wave: Hey @fongaboo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
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could you please share the logs from the app
yeah im getting all the requisite stuff together for you.
So when I fixed the other issue, I started with the default nginx config recommended on your docs. And then added stuff back in.
I had the same, or at least a similar issue, when I first installed Immich and the Android app.
I solved it by adding:
# enable GET/HEAD/POST directives
if ($request_method !~ ^(GET|HEAD|POST)$ ) {
return 405;
}
But adding it back this time did not seem to help.
I will BRB. Will provide more required assets.I think we should focus on testing with local host port 2283 before adding more complexity 🙂
Makes sense!
Recently upgraded to 2.2.3. But couldn't test the app right after cuz I was still trying to remedy this problem: https://discord.com/channels/979116623879368755/1437242688398295223
System Info:
BARE METAL:
Manufacturer: HP
Product Name: ProLiant DL360 Gen9
Distributor ID: Debian
Description: Debian GNU/Linux 11 (bullseye)
Release: 11
Codename: bullseye
KVM GUEST:
Manufacturer: QEMU
Product Name: Standard PC (Q35 + ICH9, 2009)
Version: pc-q35-5.2
Distributor ID: Ubuntu
Description: Ubuntu 24.04.3 LTS
Release: 24.04
Codename: nobleAndroid app is 2.2.3
So I am able to upload from desktop/browser on port 2283
Is the only way to upload on the Android app to share from another app?
How the heck does that solve it? It just breaks it more
Is your desktop/browser also the host?
No. Browsing on another desktop on my LAN
What android do you have? What network gear?
Perhaps. But since the upload problem happens direct to port 2283, no use in troubleshooting nginx proxy yet.
Pixel 6 and Pixel 10.
Ubiquiti EdgeRouter and an HP managed switch. There is a trunk going to another TP-Link managed switch. One WAP is on the HP side and another WAP is on the TP-link side.
Can you think of any path the wifi takes that is different from the wired ones? Assuming your desktops are all wired
No. But are there logs I could watch in real time while I upload from desktop on LAN vs. Android on LAN (WiFi)?
Anything in here that gives us a clue?
Just wanted to check in on this. Would love to get going with Immich as my primary photo manager.
Sorry. It’s very hard to help with this because it’s not an immich related issue and we don’t really know how your network is setup
I think you should start flattening your network topology (both VLANs and hardware) until it resolves to find the issue
Can you reach immich using the mobile browser on the phone? At port 2283?
I had a similar issue. The android app was logging SQLite constraint issues (memory_asset_id or similar). Logging out and in again solved the issue for me. I guess schema migration only occurs at that point.
Logging in and out of the immich app?
I would still contend that it is Immich related.
Although I first started concerning myself with the nginx config, the upload problem occurs when connecting directly to port 2283.
I’m still confused tbh, on the mobile device, what happens in the mobile browser?
I tried desktop browser connected to Port 2283. Uploads did work.
But let me try Chrome on Android on Port 2283. I'm not home right now so I will try it within the hour.
I appreciate all your help!
Reporting back...
I can upload from my phone in Chrome for Android while on my LAN connecting to HTTP on port 2283 and upload an image.
Next while still on the Wi-Fi of my LAN, I connected VIA HTTPS through the nginx proxy and was able to upload an image via Chrome on my Android device
Lastly, I connected to cell data only, connected to the proxy on nginx via https, and uploaded photos successfully.
So this problem is squarely with the app itself. Or something about the server and how it is interacting with the app? And perhaps websockets?
But the problem happens only with the app. And it happens when connected through proxy on my Wi-Fi or cell data. And it also happens when on my Wi-Fi connecting directly to Port 2283 via http.
So one has to conclude that the problem is with the app. Or at least solely involves the app.
I feel like I've done this several times before but I tried one more time:
I force quit the Android app, I cleared cache and storage. I started the app from scratch. I connected via Wi-Fi on my lan to http://photos.fongaboo.com:2283
Logged in and then shared a photo to immich
It just hangs and then goes back to the upload button. There is no green check mark showing that the image was received successfully. It is a gray check mark but when going to photos it's clear that the photo did not upload.
Just to be really thorough, I then tried accessing via the app on my Wi-Fi via my lan via HTTP on Port 2283 using the local IP address instead of a host name. Not that that should make any difference because that hostname resolves to a local IP. As long as you are on my Wi-Fi. It still did not work.
How are you serving https
nginx
i am flummoxed why the app is no longer uploading images via HTTP on port 2283 however.
well... if you add the apps logs it would be more helpful.
and your nginx config too
I had added app logs. But in case something new popped up, here are some from now:
I'm guessing this background worker canceled error might be related?
Some have suggested that I not focus on nginx at all yet. I am inclined to agree.
This is due to the fact that I am connecting on my LAN directly to port 2283 from the app, and uploading fails.
However, since they were requested, here is my nginx proxy config file.
And is this another clue?:
Using server URL: null
ApiException 401 (unauthorized)
ApiException 301 (moved permanently)
Background worker cancelledI wonder, why are you using port 2283 in your app? when the proxy is listening in 443
If you look at earlier in this ticket, the automated prerequisites designate that you do that. And even make you check off a list item that you did that.
Earlier in the chat folks urged me further to do that and not focus on nginx/proxy/443 until I could solve the problem with Immich itself on 2283.
Did you also move to direct IP @fongaboo ?
because I don't understand how else you would get 301s on 2283
they are not related
Yes
But reading all this thread shows you have different issues.
are you seeing those in the app logs?
I see an update to 2.3.1 for server. And update in Play store hope that fixes things.
Lemme look what versions I was using when I first started this ticket.
I FIXED IT!
Immich is running on a KVM VM. Initially the Ubuntu guest OS was only on a 20GB volume.
I had grown the qcow, the guest LVM volume, and the PV. But somehow never grew the filesystem from 20G to 200G.
all the thumbnails and other housekeeping stuff likely filled the disk.
good think you found it 👍
It may have also been this...
Immich 2.3.0 Release Notes
https://github.com/immich-app/immich/releases/tag/v2.3.0
Relevant entries:
Fix: Background worker not starting properly
Fix background worker sometimes not restarting on mobile.log showed: BackgroundWorkerBgService | Background worker cancelled Fix: Token / session handling issues
Fixes for token refresh logic causing unauthorized sync errors.Issue: Upload stuck at “queued” https://github.com/immich-app/immich/issues/10012
Uploads stuck in queue until app restart; fixed in 2.3.0.🔗 Issue: Share sheet 0/0 uploaded https://github.com/immich-app/immich/issues/9884
Share-intent uploads fail silently; resolves in 2.3.x.🔗 Issue: Background worker dies silently https://github.com/immich-app/immich/issues/10043
Background worker crashing / never restarting; fixed in mobile 2.3.0.🔗 Issue: Sync stream randomly disconnects https://github.com/immich-app/immich/issues/9421
Mobile sync stream breaks under certain server/API combinations.
[Issue] immich app crashes while backing up on iphone (immich-app/immich#9884)
[Pull Request] Update portainer install docs (immich-app/immich#9421)
How do I mark this solved?