deleting through immich app phone storage doesnt change. sometimes decreases storage.
im not sure if others are having this issue,
i delete the media (photos and videos) on my phone through the immich app, because im running dangerously low on storage around 900MB. however my phone storage space didn't change, at all. its saying i now have 270MB remaining.
i deleted quite a bit of my pictures and videos, including screen recording album, which included a 20+ min screen recording. i also deleted a folder with 4GB worth of downloaded social media videos.
i kept checking my phone storage through the settings and my phone storage actually went down instead of up, im now at 270MB which is insane TT
the app is lagging really bad, almost taking 30 seconds to just open, plus i keep getting "immich isnt responding: close app/wait". i dont see the phone storage change until i restart my phone.
phone: galaxy s24 (android 16, oneui 8.0)
immich server version: v2.2.3
immich app version: 2.2.3 build.3026 (up to date via google play)
2 Replies
:wave: Hey @dr.fish.,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.