My Story with PUBG Mobile and Their Support Team
I’ve owned my PUBG Mobile account since mid-2018 and spent over $20,000 on it in four years. I loved collecting rare items, but in April 2022 my account was suddenly hacked. I never shared it with anyone, and PUBG’s own logs prove that. At that time, the Account Recovery Tool didn’t exist, and the only option was contacting in-game support. Despite providing accurate and verified information, support never helped. I even contacted the hacker inside the game and he told me nothing would work, even though the account’s IP suddenly changed from one continent to another.
I tried emailing support; some replies were automated and others were ignored. I eventually gave up. Months ago, a friend told me PUBG added an Account Recovery Tool, so I tried again, submitted all data and evidence, but was rejected for “untrusted device.” I thought support had improved, so I submitted four detailed tickets inside the game. They confirmed my info was correct, yet still rejected me because “there is another complaint.”
Later, I tried the Google Form method, hoping the team handling it would be fair. I submitted precise information and a video showing all purchases from 2018 to 2022, worth over $20,000. Today, I was rejected again.
Honestly, I no longer care about the account. I’m writing this to warn players: don’t waste your money on a game with support that protects hackers more than rightful owners, even when you provide solid proof. I reviewed over 2,000 recovery cases; only 5 were successfully restored. This shows a serious problem in their system.
For clarity: I never shared or sold my account. I play other games like Warpath Ace Shooter and own one of the strongest accounts there with over $50, function. My message is simply to prevent others from trusting PUBG’s “support.”
And yes — a support “representative” will likely reply with the same automated line asking me to fill out the form again.
I tried emailing support; some replies were automated and others were ignored. I eventually gave up. Months ago, a friend told me PUBG added an Account Recovery Tool, so I tried again, submitted all data and evidence, but was rejected for “untrusted device.” I thought support had improved, so I submitted four detailed tickets inside the game. They confirmed my info was correct, yet still rejected me because “there is another complaint.”
Later, I tried the Google Form method, hoping the team handling it would be fair. I submitted precise information and a video showing all purchases from 2018 to 2022, worth over $20,000. Today, I was rejected again.
Honestly, I no longer care about the account. I’m writing this to warn players: don’t waste your money on a game with support that protects hackers more than rightful owners, even when you provide solid proof. I reviewed over 2,000 recovery cases; only 5 were successfully restored. This shows a serious problem in their system.
For clarity: I never shared or sold my account. I play other games like Warpath Ace Shooter and own one of the strongest accounts there with over $50, function. My message is simply to prevent others from trusting PUBG’s “support.”
And yes — a support “representative” will likely reply with the same automated line asking me to fill out the form again.
