Domain auto-renewed via PayPal but Cloudflare still shows expired and requires redemption fee

Hi Cloudflare Support,

I ran into an issue with one of my domains and need some help.

My domain was set to auto-renew, and PayPal successfully charged the renewal fee before the expiration date. However, Cloudflare still shows the domain as expired, and now it is asking me to pay a redemption fee to restore it.

Tanmay Kapoor•11/24/25, 7:57 AM

?billing

SuperHelpflare•11/24/25, 7:57 AM

Cloudflare's billing system is undergoing some changes/migration. During this period, there have been recurring cases of extra bills, incorrect bills, or other issues.

To resolve these issues, create a Support ticket by using the following link (you must be logged into your Cloudflare account): https://dash.cloudflare.com/?to=/:account/support. There is a backlog of tickets so it might take a while to get a response.

Note that all accounts, even Free plan accounts, can create billing tickets. Tickets are the only way to resolve billing issues; we cannot help you in this Discord.

Tanmay Kapoor•11/24/25, 7:59 AM

Please create a billing ticket, as community will not be able to help you with billing issues. Thanks for reaching out!

Domain auto-renewed via PayPal but Cloudflare still shows expired and requires redemption fee

Similar Threads

Similar Threads

Similar Threads