URGENT Review Request – Account Hacked & Wrongful Ban Applied

Hello Pubg mobile Support Team,

I am reaching out due to a critical and urgent issue regarding my PUBG Mobile account.

My account was hacked and taken over without my permission, and while it was under the control of unauthorized individuals, it was wrongfully banned for actions that were not performed by me.
I later managed to recover my account, but by the time I regained access, the permanent ban had already been applied.

The violations occurred during the period when the account was stolen, and I had no control over the account at that time.

I have also spent real money on this game, and this situation has caused significant financial and emotional damage. Applying a ban during the hacking period is entirely unfair and unjustified.

Therefore, I urgently request:

  1. A full investigation of all activities during the time my account was hacked,
  1. Immediate removal of the ban applied to my account,
  1. Restoration of my account security and access.
I am fully prepared to provide any evidence required, including:

Proof of account ownership

Payment receipts

Device details

Login records

Recovery information


This is clearly a case of account hijacking followed by an unjustified ban, and I request that my issue be resolved as soon as possible.

Thank you for your attention.
Anıl Özkaya
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