Request for Fair Review of My Account Ban – Wrongful Ban Due to Account Theft and Misunderstanding
Hello PUBG MOBILE Support,
I’ve been wrongfully banned since March 2022. I never used any cheats or hacks. My gameplay was always clean, and my stats were normal with no reports. I’ve had this account since 2018 — it holds years of memories, effort, and love for the game..
What really happened is this: I trusted someone from Kurdistan (Iraq) who promised to buy my account, but he stole it and linked his Facebook to it. Thankfully, I still had access through my email and secondary login. I didn’t log in often to avoid conflict or provoking him. I feared he might get revenge by using cheats on the account.
One day, I found a method on YouTube using App Cloner — a Play Store app that allows you to duplicate apps. It was supposed to trigger a 7-day ban so I could unlink his Facebook. I tried it multiple times, and nothing happened. Around that time, an FPS tool I had previously used was still installed — I had used it only to improve performance on my low-end phone.
Then, suddenly, the account was banned for 10 years.
I don’t know what triggered the system: the App Cloner, the old FPS tool, or maybe he used cheats after realizing I could still access the account. I was trying to protect what was mine — not cheat.
It’s been almost 4 years now. I’ve sent many emails, always respectfully, hoping someone would truly listen. Please, I ask that my case be reviewed by a real person, not just a system. I have proof of everything — clean stats, login details, and more.
I’m not asking for special treatment — just fairness. I love this game and miss my account deeply.
#pubg-mobile#support
Solution:Jump to solution
Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
5 Replies
Solution
Please be advised that every account is personal to the respective account holder and is prohibited from gifting, lending, trading, sharing or otherwise permitting any other person to access or use other's account as that is against PUBG MOBILE's terms of service.
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support.
And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim.
My account has been permanently banned since March 2022. I have never used any cheats or hacks. My gameplay was always clean, my stats were normal, and I never received any reports. I’ve had this account since 2018 — it holds years of memories, effort, and love for the game.
What really happened is that I trusted someone from the Kurdistan region of Iraq who promised to help me by purchasing something for my account (like UC). I shared my account with him, expecting support — but instead, he linked it to his own Facebook account and took control. Thankfully, my account was still linked to my email and secondary login, so I maintained limited access.
At the time, I didn’t know that sharing account information was against the rules. I was only 14 years old and didn’t fully understand the Terms of Service or how account security worked.
To avoid confrontation and further damage, I rarely logged into the account — maybe once a week — just to keep my access active. I was afraid that he might get angry and use cheats to sabotage the account and get it banned.
One day, I found a method on YouTube that claimed I could remove his Facebook link by logging into the game through a cloned version using an app called App Cloner from the Play Store. This method supposedly triggered a 7-day suspension, giving time to unlink the unwanted Facebook account. I tried it several times, and nothing happened. During that period, I also had an FPS booster installed on my phone to improve performance since I was using a weak device.
Then suddenly, the next morning, I woke up and saw that my account had been banned for 10 years.
To this day, I don’t know what exactly triggered the ban: the cloned app, the FPS booster, or maybe that person did something harmful. But I do know I never cheated. I was simply a scared kid trying to protect his account in the wrong way.
It’s been nearly 4 years now. I’ve sent many respectful emails, hoping someone would truly listen.
Stop trying. They'll just send more copy-pastes. Classic popular game moderation.
it's year 2025 all support was replaced by bots
sometimes they reply pretending not to be bots only to say you have no further concerns
your case was already solved
and there is nothing they can do
who is actually working there will always turn out to be 100% troll
most of them literally join just to sabotage the game
Unfortunately, their support team always thinks they are right in banning accounts. How can an account with a clean history, clean statistics, and no reports be accused of hacking?