Of course. Thank you for the cooperation.

PPiston Of course. Thank you for the cooperation.

4

4HxTruSerum•11/21/20, 3:23 PM

You're welcome. Until I hear back something under in game customer service, will the matches I play now onwards get counted under Asia? Currently they are showing under North America even if the leader is from Asia.

R

raykotr•11/21/20, 3:23 PM

This kind of players reduce the quality of the game..

Mi_10-2020-11-21-17-21-06-1.m4v23.26MB

S

SMOOKIII•11/21/20, 3:24 PM

Any info about indian version

M

mammu.•11/21/20, 3:24 PM

We only provide support for Global English version of PUBG MOBILE here, @SMOOKIII.

S

SMOOKIII•11/21/20, 3:24 PM

@mxhmd? ok thnq

M

mammu.•11/21/20, 3:25 PM

You do not have a gun, @Death.?

D

Death.•11/21/20, 3:25 PM

Yes

M

mammu.•11/21/20, 3:26 PM

You're very welcome, @SMOOKIII.

44HxTruSerum You're welcome. Until I hear back something under in game customer service, will...

P

PistonOP•11/21/20, 3:26 PM

I believe your current selected server is North America correct? If so, your final earnings or deduction when completing a match will be counted towards your own server—that is North America—regardless of which server you played on.

A

ABBZY•11/21/20, 3:29 PM

Why isnt pubg unlinking email form my account.

K

Kenn•11/21/20, 3:30 PM

if i played random and i just realized my teammate is cheater in the middle of the game. what should i do? will i get banned?

K

Kenn•11/21/20, 3:30 PM

but we met in matching, not party

A

ABBZY•11/21/20, 3:31 PM

hello any @Moderator here?

P

PistonOP•11/21/20, 3:31 PM

Did you contact the customer service yet, @ABBZY?

H

Hejteri Owner Stjepan•11/21/20, 3:32 PM

When crew challenge comes?

A

ABBZY•11/21/20, 3:32 PM

@Piston I contacted them on september 16th

KKenn if i played random and i just realized my teammate is cheater in the middle of t...

P

PistonOP•11/21/20, 3:33 PM

You will not get suspended if you are randomly matched with a teammate who is cheating, you are also recommended to report the teammate once the match ends. However, repeatedly teaming up with a cheater will get your account suspended, for a minimum of 7 days.

P

PistonOP•11/21/20, 3:33 PM

Could you send a screenshot of the conversation you have with the customer service, @ABBZY?

H

Hejteri Owner Stjepan•11/21/20, 3:34 PM

@Piston can i know whem comes crew challenge

PPiston I believe your current selected server is North America correct? If so, your fin...

4

4HxTruSerum•11/21/20, 3:34 PM

Yes you're right. Alright, thanks for replying. So I believe there was some technical problem that the 88 matches didn't get counted in North America.

P

PistonOP•11/21/20, 3:34 PM

No ETA, @Hejteri Owner Stjepan.

H

Hejteri Owner Stjepan•11/21/20, 3:34 PM

What is ETA?

44HxTruSerum Yes you're right. Alright, thanks for replying. So I believe there was some tech...

P

PistonOP•11/21/20, 3:35 PM

The implementation was most likely delayed, or some information that I am unable to confirm yet. Please do keep an eye for future announcements in this regard in #game-news.

A

ABBZY•11/21/20, 3:35 PM

@Piston ? I am waiting for ur reply. How long does it take to unlink email from account?

P

PistonOP•11/21/20, 3:36 PM

Normally, it takes 60 days to unlink a social media account, and it should be the same case for an e-mail since you cannot manually unlink it yourself.

P

pubg•11/21/20, 3:37 PM

No MrEgale id5841765008 this id is hacker

D

Dyno•11/21/20, 3:37 PM

Hello, @pubg!

Should you encounter players that are cheating or otherwise gaining an unfair advantage over other players through the use of unauthorized third-party software or methods that are not supported by the game developers, please report them by using the built-in report system which is available on the score/spectate screen at the end of every match and in the

Tier Overview

Tier Overview

section of their profile via friend search. This is the best and most efficient method to notify the anti-cheat teams, and to get informed through in-game mails about successfully suspended cheaters.

Alternatively, in case you have additional evidence, such as screenshot(s) and/or video(s), feel free to submit this form in compliance with each required field:

:white_small_square: http://cheater-report.pubgm.cc

A

ABBZY•11/21/20, 3:39 PM

@ piston i requested for unlink from my android phone on septmber 16th. and then i bought an iphone from which i requested again on october 3rd.

A

ABBZY•11/21/20, 3:39 PM

here is the screenshot

image0.png333.28KB

A

ABBZY•11/21/20, 3:40 PM

today is november 21st. and it is still not unlinked.

A

ABBZY•11/21/20, 3:40 PM

i send them a message every day to remind them of my issue.

image0.png273.58KB

A

ABBZY•11/21/20, 3:41 PM

and still I am sitting duck here. and someone is ruining my game.

A

ABBZY•11/21/20, 3:41 PM

@Moderator u have any reasonable answer for me?

P

PistonOP•11/21/20, 3:42 PM

Please do not use the Moderator mention, Abbzy. I am right here.

D

Deleted User•11/21/20, 3:42 PM

Pubg kr ban me 1 day

P

PUBG MOBILE•11/21/20, 3:42 PM

@Deleted User:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

A

ABBZY•11/21/20, 3:42 PM

i dont care who is here or not i want my issue fixed

H

Hüseyn•11/21/20, 3:42 PM

Will anything come to the Black Friday event? @Piston @NaDeKo

P

PistonOP•11/21/20, 3:45 PM

You will be notified when there is an update about your inquiry, @ABBZY. Please be patient. You do not have to send the customer service a message of reminder every day, you should instead do this within a reasonable time span, should the customer service takes longer than expected.

P

PistonOP•11/21/20, 3:46 PM

What Black Friday event, @Hüseyn? Could you share a screenshot?

B

Bolt•tcho•11/21/20, 3:50 PM

Will my account get ban if I use BAGT?

P

PUBG MOBILE•11/21/20, 3:50 PM

@Bolt•tcho:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

C

crocy123•11/21/20, 3:50 PM

While trying to figure out the private room section for the first time, when viewing available rooms, i unknowingly changed the server to see different options. It did not give me any alert saying this would change my server for the game and i will not be able to change back fir 60 days! Please help me in changing my server back

И

итачи•11/21/20, 3:50 PM

my account hacked, hep me!

A

ABBZY•11/21/20, 3:51 PM

@итачи noone help u here. my account gone too

D

Dyno•11/21/20, 3:52 PM

Use of unauthorized third-party software or methods, @Bolt•tcho, such as cheats, hacks, modifications, scripts, plug-ins, automation software and so-called GFX tools, to modify or manipulate the game or its functionality, is a violation of the terms of service and punished accordingly.

Ccrocy123 While trying to figure out the private room section for the first time, when vie...

P

PistonOP•11/21/20, 3:54 PM

If you have unintentionally entered a different server, please contact the customer service for assistance to reset your server selection cooldown as a one-time service.

Please refer to the pinned messages of this channel for further instructions.

D

Dyno•11/21/20, 3:54 PM

Please contact the customer service via the in-game settings for further assistance, @итачи.

AABBZY @итачи noone help u here. my account gone too

И

итачи•11/21/20, 3:54 PM

why won't anyone help? why then was this group created?

A

ABBZY•11/21/20, 3:55 PM

waste of time here bro. belive me i did everything. for 2 months every day noone helps

Of course. Thank you for the cooperation.

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