To get assistance to reset the server selection cooldown, you should send a description to the custo

To get assistance to reset the server selection cooldown, you should send a description to the customer service in-game, select: No, they didn't help, Login/Connection/Lag Issues/server change and I want to switch/change server, and provide your user identification. The server selection cooldown will be reset as soon as possible, it is a one time service.
@Malik

Deleted User•11/21/20, 4:48 PM

image0.jpg41.66KB

PUBG MOBILE•11/21/20, 4:49 PM

@Deleted User:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

:white_small_square: use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality
:white_small_square: purchases from third-parties
:white_small_square: forced refunding through Google or Apple, and
:white_small_square: use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

Lincoln•11/21/20, 4:49 PM

@Deleted User this ban happened to a lot of players today

Lincoln•11/21/20, 4:50 PM

i think there is a mistake from tencent

Lincoln•11/21/20, 4:51 PM

1 day ban for using cracked client, but we use the official client

Deleted User•11/21/20, 4:51 PM

They can refer to the message above.

mammu.•11/21/20, 4:54 PM

Yes?

итачи•11/21/20, 4:55 PM

Screenshot_20201121_185511_com.tencent.ig.jpg208.38KB

итачи•11/21/20, 4:55 PM

why can't i send a photo?

итачи•11/21/20, 4:56 PM

@mxhmd?

итачи•11/21/20, 4:57 PM

maybe you know ?!

erxzed•11/21/20, 4:57 PM

Can i report to pubg through gmail instead of customer service

mammu.•11/21/20, 4:57 PM

It says you need to send a photo of the payment receipt after July 2019, @итачи.
You may upload the screenshot to Imgur, and then share the link to them.

erxzed•11/21/20, 4:58 PM

Because i get no reply from customer service

mammu.•11/21/20, 4:58 PM

Account related issues, @erxzed?

erxzed•11/21/20, 4:58 PM

No server related

mammu.•11/21/20, 4:58 PM

That is account related.

erxzed•11/21/20, 4:58 PM

My server changed itself

erxzed•11/21/20, 4:58 PM

Can i report through gmail

итачи•11/21/20, 4:59 PM

For some reason I don't have a paper clip to send a photo, can you tell me why?

erxzed•11/21/20, 4:59 PM

@mxhmd?

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《ŠMØĶÊÝ 》•11/21/20, 4:59 PM

Can't do much for 60 days like me

Mmammu.It says you need to send a photo of the payment receipt after July 2019, @итачи....

итачи•11/21/20, 4:59 PM

what is Imgur?

erxzed•11/21/20, 5:00 PM

No @《ĐØØM》 if u report they will change once

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《ŠMØĶÊÝ 》•11/21/20, 5:00 PM

I did everything n I still in the south America server i have 54 days left

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《ŠMØĶÊÝ 》•11/21/20, 5:00 PM

I have reported in game on here and gmail

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《ŠMØĶÊÝ 》•11/21/20, 5:00 PM

And nothing has happen all they say is wait for 60 days

mammu.•11/21/20, 5:01 PM

Please upload the image that you want to send to the customer service representative to websites such as imgur, copy the link and send it to the chat as a link. It should work, @итачи.

NNaDeKo To get assistance to reset the server selection cooldown, you should send a desc...

erxzed•11/21/20, 5:01 PM

mammu.•11/21/20, 5:02 PM

Did they ask you to Wait, @erxzed and @《ĐØØM》?

erxzed•11/21/20, 5:02 PM

No i get no reply

erxzed•11/21/20, 5:02 PM

Its been too long

mammu.•11/21/20, 5:02 PM

#faq 5.4 then.

erxzed•11/21/20, 5:02 PM

But can i say that to email support

mammu.•11/21/20, 5:03 PM

There is no use of emailing them about Account related issues.

mammu.•11/21/20, 5:03 PM

They will redirect you back to the Customer Service in-game.

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《ŠMØĶÊÝ 》•11/21/20, 5:03 PM

That's true lol

erxzed•11/21/20, 5:03 PM

It has been more than 1 day

mammu.•11/21/20, 5:04 PM

Not only you has this issue. Have some Patience, Please.

erxzed•11/21/20, 5:04 PM

mammu.•11/21/20, 5:04 PM

Alright then.

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《ŠMØĶÊÝ 》•11/21/20, 5:04 PM

How many days do you left scalator

《《ŠMØĶÊÝ 》I did everything n I still in the south America server i have 54 days left

itsnadia.og•11/21/20, 5:05 PM

I have the same problem

mammu.•11/21/20, 5:05 PM

You may have a Discussion about this in #pubg-mobile.

Darwaish•11/21/20, 5:05 PM

Can i change my region before the timw by UC?

mammu.•11/21/20, 5:06 PM

Kindly avoid going Off-Topic in this channel.

mammu.•11/21/20, 5:06 PM

And No, @Derwaish.

itsnadia.og•11/21/20, 5:06 PM

It's a problem because now I can't rank up on the Europe server I usually rank up on and the server keeps changing itself from North to South America

Darwaish•11/21/20, 5:06 PM

Any other way?

mammu.•11/21/20, 5:06 PM

Feedbacks about this new feature are welcomed in #old.

To get assistance to reset the server selection cooldown, you should send a description to the custo

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