You can contact the customer service to help you unlink the unauthorised social media account in you

D

Deleted User•2/15/21, 1:07 PM

Will the 99999 version change on normal version on the next update @Piston

P

PistonOP•2/15/21, 1:09 PM

Responded to you in our direct messages, @Deleted User.

D

Deleted User•2/15/21, 1:10 PM

@guttheg see my dm

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PistonOP•2/15/21, 1:10 PM

Hello, @guttheg. This usually occurs when your account has been compromised, then accessed by an unauthorised person who uses a modified version of the game to log in.

Please contact the customer service and the support for your social media account in question to recover your account first. For the newer version error, you will have to be patient and wait for the next update.

P

PistonOP•2/15/21, 1:11 PM

For social media support links, please refer to subpoint

2.8

2.8

2.8

2.8 in the #faq channel.

T

tarfouss3•2/15/21, 1:12 PM

@mochaw why you won't answer?

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guttheg•2/15/21, 1:13 PM

@Piston thank you for the information

.

. Rày•2/15/21, 1:13 PM

I need help

D

Dyno•2/15/21, 1:13 PM

We are unable to provide assistance if you do not ask a question or state a problem, @. Páñda .. Remember to read through #faq before asking questions in the support channels.

P

PistonOP•2/15/21, 1:13 PM

How can we help you, @tarfouss3?

PPiston You can contact the customer service to help you unlink the unauthorised social ...

H

Haidar•2/15/21, 1:13 PM

Yes, the customer service accident was 6 days ago, and the information was provided to them, so no response has been made

D

Dyno•2/15/21, 1:14 PM

Please refer to subpoint 5.4 in #faq for further information, @Haidar.

DDyno Please refer to subpoint 5.4 in #faq for further information, @Haidar.

H

Haidar•2/15/21, 1:18 PM

I only know how to go back to the sub-point, please explain to me and thank you

DDyno Please refer to subpoint 5.4 in #faq for further information, @Haidar.

H

Haidar•2/15/21, 1:21 PM

How do I act the hacker will categorize the account

C

CRAZE•2/15/21, 1:24 PM

How do i get a hacker logged out of my pubg account

C

CRAZE•2/15/21, 1:24 PM

My twitter got hacked but i got it back but the hacker can still have access to my pubg

O

Orimandia•2/15/21, 1:31 PM

How long does it usually take for the ingame Customer Support to answer?

A

abdalla•2/15/21, 1:32 PM

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.
I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE
The account id5652081856
The name of the account userAmadhamdy

P

PUBG MOBILE•2/15/21, 1:32 PM

@abdalla:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality

purchases from third-parties

forced refunding through Google or Apple, and

use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

W

WaNHeLSInG•2/15/21, 1:41 PM

Screenshot_2021-02-15-15-39-43-103_com.tencent.ig.jpg823.66KB

W

WaNHeLSInG•2/15/21, 1:41 PM

Can you please tell me, will I get back 300 uc for my purchase?

W

weak•2/15/21, 1:42 PM

On the last one yes. @UMI7733

S

SLD/SerMa G🇳🇵•2/15/21, 1:55 PM

Screenshot_20210215_190634.jpg435.05KB

S

SLD/SerMa G🇳🇵•2/15/21, 1:55 PM

Help me sir

S

SLD/SerMa G🇳🇵•2/15/21, 1:55 PM

I cannot login my account

S

SLD/SerMa G🇳🇵•2/15/21, 1:55 PM

I deleted pubg app n install it and now I can't login my account

S

SLD/SerMa G🇳🇵•2/15/21, 1:56 PM

Helpppppppppp

S

SLD/SerMa G🇳🇵•2/15/21, 1:57 PM

@PUBG MOBILE plz help

S

SLD/SerMa G🇳🇵•2/15/21, 1:57 PM

Screenshot_20210215_193859.jpg779.79KB

S

SLD/SerMa G🇳🇵•2/15/21, 1:57 PM

I have latest version but also I cannot login

M

Mahathir•2/15/21, 1:58 PM

Screenshot_20210215-112129.png791.62KB

M

Mahathir•2/15/21, 1:58 PM

Can you tell me the reason

D

Deleted User•2/15/21, 1:58 PM

I cannot log in my account even if i have the latest version of Pubg mobile installed.

image0.jpg99.95KB

M

Mahathir•2/15/21, 1:58 PM

@mochaw I was banned for 10 years for no reasons

P

PUBG MOBILE•2/15/21, 1:58 PM

@Mahathir:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality

purchases from third-parties

forced refunding through Google or Apple, and

use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

DDeleted User I cannot log in my account even if i have the latest version of Pubg mobile inst...

D

Deleted User•2/15/21, 1:59 PM

No bro some one has changed your game version

S

SLD/SerMa G🇳🇵•2/15/21, 1:59 PM

@PUBG MOBILE so what should I dooo

S

SLD/SerMa G🇳🇵•2/15/21, 1:59 PM

Any suggestions

D

Deleted User•2/15/21, 2:00 PM

@PUBG MOBILE Lock that Pubg file Paks

DDeleted User No bro some one has changed your game version

D

Deleted User•2/15/21, 2:00 PM

How can it happen i was playing and suddenly this happened after I restarted the game.

F

fury•2/15/21, 2:01 PM

#questions #discord Dear Admin , my account which is worth $5000 , it has been hacked and logged in by unkown user on October 22 -2020 who linked his mail and twitter to get access to my game . I have spent alot on this account , please help me get it back , i have all the proofs of all purchases .

Original social media linked account - facebook and now it has been unlinked by the hacker . Please help me , I have reached the ingame customer support more than 10 times and I haven’t got any positive reply .

#questions

S

SLD/SerMa G🇳🇵•2/15/21, 2:01 PM

@S@mochaw thank you

Original message was deleted

D

Deleted User•2/15/21, 2:02 PM

I am giving suggestions to Pubg mobile not for people

C

cuvek87•2/15/21, 2:02 PM

I'm not a cheater, but I found out late because my friend is a cheater. He locked my profile for a month.

C

cuvek87•2/15/21, 2:02 PM

Screenshot_2021-02-11-13-01-38-489_com.tencent.ig.jpg453.2KB

DDeleted User How can it happen i was playing and suddenly this happened after I restarted the...

D

Deleted User•2/15/21, 2:02 PM

Not only me many other users are facing this problem. Is there any solution ??

DDeleted User Not only me many other users are facing this problem. Is there any solution ??

D

Deleted User•2/15/21, 2:03 PM

If you have any other I'd or friends I'd which is your friend check your last opening game time

F

Fenix•2/15/21, 2:05 PM

Hello, PUBG MOBILE. I know that you are very busy due to the large number of messages. I had no problem with my account. My account has been banned for no reason and I swear to do or use external materials and that I play clean play and I make very careful to comply with the terms and integrity of the game.

I ask you to solve a problem as soon as possible because I am wronged. Thank you, PUBG MOBILE

The account id 5135814038

The name of the account user Ｆｅｎｉｘ々

image0.jpg2.75MB

P

PUBG MOBILE•2/15/21, 2:05 PM

@Fenix:

Why has my account been suspended?

Accounts are suspended due to violation of the terms of service, usually when suspicious account activity is discovered during a manual investigation, or as an automatic precautionary measure when the anti-cheat system detects unusual account activity. The most common reasons, all which gain an unfair advantage over other players and are not supported by the game developers, include, but are not limited to:

use of unauthorized third-party software or methods—such as cheats, hacks, modifications, scripts, plug-ins, automation software, and so-called "GFX tools"—to modify or manipulate the game or its functionality

purchases from third-parties

forced refunding through Google or Apple, and

use of unauthorized, unofficial and/or cracked game versions.

However, if you believe that your account has been wrongfully suspended, you can submit an appeal by clicking the File Claim button located in the bottom-left corner of the account suspension dialog box. If no reply is delivered within a reasonable time span, your only option is to wait until the punishment automatically expires.

Please do not repeat questions regarding account suspensions, in the Discord server. Contributors, moderators, administrators and the community team are unable to assist with this in any way, nor do they have the ability to lift account suspensions. Repeated failure to abide by this warning will result in a permanent termination of your access to participate in the Discord server.

D

Deleted User•2/15/21, 2:06 PM

Did pubg mobile eSports yt channel got hacked?