There should be "Moderate snow" themed event in-game from which you can get those items. If you have already finished all the missions then you may wait for future themed events in-game.
You can upload your sensitivity to the in-game cloud and save your controls too. Sadly, your general settings will be reset. You can also take screenshots of everything if you want to be safe.
You can always check out your ping for all the servers from Account and Safety settings in-game, @AussieMate. You can select the server which is the closest to you to get less ping. Feel free to leave your feedback in No Access.
Yo i got a question about metro royale... so I was just playing advanced with my buddies, my wifi crashed as the match was loading in, i got kicked from the game, asked to rejoin and i pressed ok, then i got kicked from that and i was forcibly sent back to the lobby and lost everything but my buddies say my body isn't even in the game