Hello! How can we help you? - PUBG MOBILE

© 2026 Hedgehog Software, LLC

More

Communities Docs About Terms Privacy

Getoha

G

Getoha•12/22/21, 4:02 AM

@Unknown user can I get email of pubg costumer care

Quendi

Q

QuendiOP•12/22/21, 4:02 AM

PUBGMOBILE_CS@tencentgames.com.

Quendi

QQuendi Hello! How can we help you?

Gbetoy

G

Gbetoy•12/22/21, 4:04 AM

Thanks... I have a rp upgrade card that I haven't use yet, my friend send another one.. What will I do? Making 2 rp upgrade card

Gbetoy

GGbetoy Thanks... I have a rp upgrade card that I haven't use yet, my friend send anothe...

Quendi

Q

QuendiOP•12/22/21, 4:04 AM

I believe that can be converted into RP points.

Quendi

QQuendi I believe that can be converted into RP points.

Gbetoy

G

Gbetoy•12/22/21, 4:05 AM

What... I want uc instead

milk.

M

milk.•12/22/21, 4:05 AM

anyone know how to unlink a phone number which isnt mine

Gbetoy

GGbetoy What... I want uc instead

Quendi

Q

QuendiOP•12/22/21, 4:05 AM

I don't think that is possible.

milk.

Mmilk.anyone know how to unlink a phone number which isnt mine

Quendi

Q

QuendiOP•12/22/21, 4:05 AM

Please contact customer support in-game for further assistance with this.

Quendi

QQuendi Hello! How can we help you?

Gbetoy

G

Gbetoy•12/22/21, 4:06 AM

But can I add 300 to purchase elite plus then?

milk.

M

milk.•12/22/21, 4:06 AM

@Unknown user they explain it so weird and i dont understand it most of the time. cant u just explain in simpler terms?

Quendi

Q

QuendiOP•12/22/21, 4:08 AM

You cannot manually remove third linked email and phone numbers at the moment, @Unknown user. If the connected phone number is not yours, please contact the customer service in-game. You will need to record your issue and select the available options accordingly to connect to a customer service representative.

Gbetoy

GGbetoy But can I add 300 to purchase elite plus then?

Quendi

Q

QuendiOP•12/22/21, 4:08 AM

300 what?

Quendi

QQuendi 300 what?

Gbetoy

G

Gbetoy•12/22/21, 4:08 AM

300 uc

Quendi

Q

QuendiOP•12/22/21, 4:12 AM

Elite Pass Plus is worth about 960 UC, not 300, @Unknown user.

Dyno

D

Dyno•12/22/21, 4:14 AM

Please avoid going off-topic, @Unknown user. You may have unrelated conversations in No Access.

Quendi

QQuendi Elite Pass Plus is worth about 960 UC, not 300, <@!767629473251590144>.

Gbetoy

G

Gbetoy•12/22/21, 4:15 AM

Yeah I know.. I want that 2 upgrade card to convert into 660uc for me ,then I purchase another 300 uc to make it 960uc in total I just want one emote in elite plus RP..

Quendi

Q

QuendiOP•12/22/21, 4:16 AM

The extra RP Upgrade Cards can be converted into RP points, and not UC, @Unknown user.

Dyno

D

Dyno•12/22/21, 4:21 AM

Please report online PUBG MOBILE cheating content through https://bit.ly/3soBavK, @Unknown user.

We do not process reports of online BGMI cheating content. BGMI is in not affiliated with PUBG MOBILE or Tencent Games.

tomal

T

tomal•12/22/21, 5:12 AM

can anyone give me the official website of gameloop

Quendi

Q

QuendiOP•12/22/21, 5:13 AM

Following is the official website for Gameloop, @Unknown user.

https://www.gameloop.com/.

tomal

T

tomal•12/22/21, 5:14 AM

my mouse cursor isnt locked

Quendi

Q

QuendiOP•12/22/21, 5:14 AM

For further assistance related to Gameloop, please visit their official website or their Discord server, @Unknown user.

tomal

T

tomal•12/22/21, 5:16 AM

link?

Quendi

Q

QuendiOP•12/22/21, 5:17 AM

Link for what, @Unknown user?

tomal

T

tomal•12/22/21, 5:17 AM

gameloop discord server

Quendi

Q

QuendiOP•12/22/21, 5:18 AM

You are already in their server, @Unknown user.

tomal

T

tomal•12/22/21, 5:18 AM

ok

Quendi

QQuendi You are already in their server, <@!710200368352460830>.

sagarcheatz

S

sagarcheatz•12/22/21, 5:23 AM

I am talking about pubg gl bro
Not bgmi

Dyno

DDyno Please report online PUBG MOBILE cheating content through <https://bit.ly/3soBav...

Quendi

Q

QuendiOP•12/22/21, 5:24 AM

You have been answered here, @Unknown user.

LEVI

L

LEVI•12/22/21, 5:55 AM

Solution?

Screenshot_2021-12-20-09-48-57-63_db2300be643d553259cbc11cd691d2a5.jpg

Dyno

D

Dyno•12/22/21, 5:56 AM

We provide community support only for the global English version of PUBG MOBILE here, @Unknown user.

Dyno

DDyno We provide community support only for the global English version of PUBG MOBILE ...

LEVI

L

LEVI•12/22/21, 5:58 AM

There's not ban in my pubg mobile history, still i cannot transfer my account

Screenshot_2021-12-20-11-53-59-93_e307a3f9df9f380ebaf106e1dc980bb6.jpg

Quendi

Q

QuendiOP•12/22/21, 5:59 AM

Not something we can help with, @Unknown user. Read the previous response again.

Quendi

QQuendi Not something we can help with, <@!556481943319871522>. Read the previous respon...

LEVI

L

LEVI•12/22/21, 5:59 AM

But BGMI Support said to contact with you because there might be issues with my Global account

Quendi

Q

QuendiOP•12/22/21, 6:00 AM

We provide community support, and that only for PUBG MOBILE, @Unknown user. You may try to contact customer service in-game.

Ayaz Ali S

A

Ayaz Ali S•12/22/21, 6:12 AM

I.wan to region change

Ayaz Ali S

AAyaz Ali S I.wan to region change

xzi

X

xzi•12/22/21, 6:13 AM

You can change your region from the Account and Safety settings in-game.

Dyno

D

Dyno•12/22/21, 6:15 AM

Please do not use languages other than English, @Unknown user. You may refer to subpoint 3.1 in No Access for regional communities.

ao101x

A

ao101x•12/22/21, 6:59 AM

My account has been banned for no reason. Please review the reason for the ban and I am trying to press the button
Demanding the file to send a complaint to customer service, but nothing appears to me, so I hope
Please reconsider the ban, knowing that I did not break any user agreement and governor p
Clean playing environment

Name: العجمي キ
ID: 5156663911

PUBG MOBILE

P

PUBG MOBILE•12/22/21, 6:59 AM

Please refer to the private message from @PUBG MOBILE for further information, @ao101x.

ao101x

Aao101x My account has been banned for no reason. Please review the reason for the ban a...

xXPLCTx

X

xXPLCTx•12/22/21, 7:10 AM

The only u can unban is if u did not cheat, do a file claim..

xXPLCTx

X

xXPLCTx•12/22/21, 7:10 AM

it might take some days

xXPLCTx

X

xXPLCTx•12/22/21, 7:10 AM

or else..you cant do anything with the noobest anticheat if you did not cheat...

Ahmed_gemy78

A

Ahmed_gemy78•12/22/21, 7:15 AM

Hello A number of ucs have been deducted from my account without any reason! Also, when I recharged, the uc was also deducted I don't understand what's going on and I hope the problem is solved quickly Id / 51265635564

Ahmed_gemy78

A

Ahmed_gemy78•12/22/21, 7:15 AM

Hello A number of uc have been deducted from my account without any reason! Also, when I recharged, the uc was also deducted I don't understand what's going on and I hope the problem is solved quickly Id / 51265635564

Ahmed_gemy78

AAhmed_gemy78 Hello A number of uc have been deducted from my account without any reason! Also...

xzi

X

xzi•12/22/21, 7:17 AM

If have previously purchased UC from an unauthorized websites or by illegal means, the full amount will be deducted when you purchase UC legally in-game or through https://www.pubgmobile.com/pay.

xzi

X

xzi•12/22/21, 7:18 AM

If you believe that your UC was wrongfully deducted, please contact the customer service in-game for such transactions related issues.

xzi

Xxzi If have previously purchased UC from an unauthorized websites or by illegal mean...

Ahmed_gemy78

A

Ahmed_gemy78•12/22/21, 7:18 AM

Always buy in-game or from midsbuy

xzi

Xxzi If you believe that your UC was wrongfully deducted, please contact the customer...

Ahmed_gemy78

A

Ahmed_gemy78•12/22/21, 7:19 AM

How can I contact with them directly??

SXTY3.Visuals

S

SXTY3.Visuals•12/22/21, 7:20 AM

When is the Arena game sound bug gonna be fixed?