Got it! Thank you. Please go to your device settings > General > Background App Refresh > Tap on PUBG MOBILE and disable that option and enable it again. Restart your device and see if it will make any difference, @Unknown user.
hello, help me please, my account was hacked and the mail from the account of the scammers, I need to somehow untie the mail, because they can use it to enter the game, please help.
We will not be able to help you with compromised accounts through the community, @Deleted User. A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently while they get back to you.
I will have to wait a very long time then, they come every day, and I urgently need to deliver another mail. I wrote my request 2 months ago, to which I did not hear an answer, only I heard silence
Again, not something we can help with, @Deleted User. Also, your account security is your own responsibility. You should never share your login credentials with anyone and use two-factor authentication. Please continue with the customer service instead.
You can only contact the customer service through in-game, @Deleted User. You may refer to No Access sub point 5.4 for further instructions on how you can contact the customer service. We will not be able to help you with this in any way.
Your account is your own responsibility, @Deleted User. Also, we only provide community support through this platform. We are unable to help you with issues related to compromised accounts in any way. As you have already been answered, please continue with the customer service and avoid repeating the same thing.
A compensation is not always guaranteed for reporting cheaters, @Unknown user. You can participate in Video Review Station in-game where you can review videos for cheaters, and earn different rewards depending on the accuracy and total number of your reports.
We don't have exact tier or level requirements to become an investigator, @Unknown user. We recommend you to keep playing until you are eligible to become an investigator. Players with a history of good ranking, level and good accuracy of reports should be eligible to become an investigator. For further information regarding Video Review Station, please refer to the following message.
Sadly, we are unable to help you any further with this, @Unknown user. You can try to contact the customer service in-game or provide your feedback through No Access in compliance with channel's pinned instructions.
Its been more than 2 years and my account was mistakenly banned , whenever I talk to in-game support or message them on e-mail or do anything .. they reply automatically which isnt helpful at all as you already know Now I just wanna restore my account .. ban records show nothing at all it doesn't show why I am banned and all I know is that I will be unbanned at 10-2029 I need real help on that
Please try to change the password for your social media accounts and logout from all the devices for both the social media accounts and PUBG MOBILE, @Unknown user. If the issue is still persistent, contact customer service in-game for further assistance with this.
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