Shlappas
IImmich
•Created by Shlappas on 12/23/2024 in #help-desk-support
Issue with duplicate .HEIC [immich-server v1.123.0]
I started using Immich recently, and I initially enabled backup from my iPhone, before doing a google takeout and using google-photos-migrate to upload the photos from my google account. There are several "live photos" (is this an apple trademark?) and since I have been syncing my photos from my phone to google, there were ~2000 duplicate files. After using the de-duplication utility, it appears that only the thumbnail for these duplicates was removed, and the video portion remained. These now appear in my library as "Error loading image".
Since they are duplicates, there are perfectly fine copies of each image as well - for example, I took 2 photos on Monday the 18th of November, my library now shows 4 entries on that date, where two of them have broken thumbnails, but share the video content of the two with working thumbnails.
If I try to run "refresh thumbnails" on one of these files, the server outputs the error message below: (in subsequent comment)
Since they are duplicates, my current ideal solution involves just removing the files from my library with broken thumbnails. I'm not sure whether nuking the library and re-uploading will help here, because I would still need to resolve the duplicate video issue. Perhaps doing the google-takeout import first will not put me in the same situation, though?
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