srosato
PPrisma
•Created by srosato on 5/2/2025 in #help-and-questions
Accelerate was not able to connect to your database, The underlying error is: error code: 1016
Hello there!
I just subscribed to accelerate PRO and switched my production critical time clock system for a customer (around 200 users, 30k queries per day). It seemed to works good so far for most requests except the fact that sometimes I receive an error such as:
This request could not be understood by the server: {"type":"UnknownJsonError","body":{"code":"P6008","message":"Accelerate was not able to connect to your database. The underlying error is: error code: 1016"}} (The request id was: 939892cceb9122de)
Or sometimes:
This request could not be understood by the server: {"type":"UnknownJsonError","body":{"code":"P6008","message":"Accelerate was not able to connect to your database. The underlying error is: Health Check of Query Engine timed out."}} (The request id was: 9397275c8f4cebe3)
I do not understand why this happens nor to I seem to have enough visibility on the dashboard to understand why such things happen.
This happens on prisma 5.6.0. I am looking to update to 5.22.0 soon, but I am unsure if this is related to accelerate.
Before using accelerate, I never had my supabase database being unreachable so I am unsure as to why this happens.
I looked at https://www.prisma-status.com/ and I saw no outage going on.
Any help welcomed as this is affecting my user base at the moment and its quite urgent
Thank you!
4 replies