bartowski
IImmich
•Created by bartowski on 4/3/2025 in #help-desk-support
Motion photos not auto-generating thumbnails
When uploading motion photos from a Samsung Galaxy S25, they appear on the web with "Error loading image", both in the thumbnail and when I try to expand it
If I go to
Administration > Jobs and click MISSING on Generate Thumbnails, it generates them all and they load perfectly
This does not happen with non-motion photos, when disabling motion photos the upload has the thumbnail right away
Server is on version v1.131.374 replies
IImmich
•Created by bartowski on 12/28/2024 in #help-desk-support
Deleted videos locally, can't load in app from server now
I went and cleared up some room on my phone by deleting a bunch of videos, they're backed up cause I can see them on my browser, but now opening the immich app on my Android phone those videos appear with an exclamation point and won't load, even after restarting the app. Any idea what I might need to do?
On latest server and app, 1.123.0
7 replies
IImmich
•Created by bartowski on 9/24/2023 in #help-desk-support
Two of my shared albums won't load on mobile app
17 replies
IImmich
•Created by bartowski on 7/14/2023 in #help-desk-support
reinstalled android app, it recognizes everything is backed up but it's still trying to re-backup...
It says it wants to upload all 3000 of my assets but as I scroll through they are all marked as being uploaded
2 replies