ZanyHunter
ZanyHunter
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Absolutely! Will do.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
I'm effectively back up and running. Just waiting on the Repair page. Massive thank you! If I can return the favor or buy you and @Alex a coffee, let me know.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Definitely. Makes sense.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
I have 2 VMs running, one is restored from the past, one is current and corrupted. On the corrupted one, it's still healthy even after dying when trying to load August 2023. My VMs run on a raidz1 zpool, and I don't seen any pool inconsistencies or errors. Might never know what happened. Here's the result of trying to dump the DB. Same error!
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Yeah, I suspected that unfortunately. It was not on an LXC mount. I suspect perhaps there was an unclean shutdown at some point or something. What I ended up doing was mounting a snapshot I had of the VM from 2 weeks ago. That was not old enough, so I restored the oldest internal Immich backup from that snapshot. Looks like I'm good to go from that backup! Now I just need to figure out how to remove references to images uploaded and deleted since the restore (lots of "error loading image" on the screen). Let me attempt a dump of the corrupted database and see what it does just for posterity.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Here's the related postgres logs
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Ohhh, I got something. I tried scrolling to August 2023 on the web, and got a 500 error. Docker logs were flooded with dozens of variations of this error. Pulling postgres logs now.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Here's what I did: Installed Ubuntu 24.04.1 in a Proxmox VM apt update, apt upgrade Installed Docker using docs.docker.com's install guide Copied docker-compose.yml, .env, and postgres/ to new VM Mounted library NFS on new VM Started Immich Connected with app via direct IP Same errors, same symptoms. Same random photos missing from the timeline on Android. Web seems completely fine? I'd obviously rather not start from scratch. Do you have any other suggestions before I go nuclear on the database? I would rather not have to rename faces, recreate user accounts, re-share, etc.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
It goes without saying that there are no local photos on this device.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Just tested on an old Samsung Galaxy Note 8. Freshly reset OS, fresh install of the Immich app. The same exact sporadic photos on the same dates appear on it as well, with the same error. Will try an iPhone soon.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
I'm having a lot of trouble finding a correlation. Of the ones that are appearing, some are local on this phone, some are not, and some photos that I know are local on this phone are missing from the timeline. In the mobile timeline, I have photos from present (today) through December 22, 2024, then nothing until a single photo from October 2022, then nothing until February 2022, etc. When the app was reinstalled, it lost permissions to the local filesystem, so I don't know how local photos would influence what appears on the timeline (correct me if I'm wrong!)
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
<2,000 assets
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
20,100 in timeline, 691 in trash
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
On the Android phone (Pixel 7 Pro running Android 15 public release), Immich was uninstalled and reinstalled from the Play Store, and app storage & cache were cleared. Phone was also rebooted.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Same error when connected via IP:port.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
I downed, purged, re-pulled, and upped earlier during initial troubleshooting. Just did it again for good measure. I see the same errors when opening the app again.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Server presents this error when the app is opened (copied from OP):
immich_server | [Nest] 17 - 01/01/2025, 8:51:15 PM ERROR [Api:ErrorInterceptor~avrnpzxp] Database error: QueryFailedError: invalid memory alloc request size 18446744073709551613
immich_server | [Nest] 17 - 01/01/2025, 8:51:15 PM ERROR [Api:ErrorInterceptor~avrnpzxp] Database error: QueryFailedError: invalid memory alloc request size 18446744073709551613
App has an associated 500 error log.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
I also have an available Intel-based Proxmox cluster I can migrate to if a more standard virtualization paltform is desired.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Yes, this is an Ubuntu Server 24.04.1 LTS VM running on an Intel-based TrueNAS Core server. The database volume is local, the library is mapped via NFS.
60 replies
IImmich
Created by ZanyHunter on 1/2/2025 in #help-desk-support
Android app missing large chunks of timeline, with errors
Originally 4GB, upped to 8GB yesterday to troubleshoot this issue. 1.75GB currently in use.
60 replies