Hadriel Jetberg
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
I posted this on the reddit as well, but reposting here as after reading a bit more this seems to be the more offical method for support requests. Apologies for the double dipping.
I recently migrated to a new phone and am running into a problem with new photos being detected and handled by Immich.
On the old phone (Pixel 4a) it all works as expected. Take a picture, open Immich, new picture shows up, gets uploaded to server, life is good.
On the new phone (Pixel 9a) this is not happening. New pictures are not showing up in the Immich timeline. However, if I go to "Backup -> Select Backup Albums" I can confirm that my "Camera" album is selected and click on it there and see all the new pictures that Immich isn't detecting. It seems to be missing a trigger that there is a new file and it needs to rescan. I also can't seem to trigger that manually by refreshing the timeline.
If I take a picture with the old phone it will add it to the timeline and upload and I will be able to see it on the new phone. So the server link is good. There's something up with the local app.
Other steps I've attempted:
Log out and back in to app
Uninstall/reinstall app
Compare settings between phones side by side
App version is 1.131.3 build.193
Server version is v1.132.1
Any ideas? Could there be permission setting I'm missing somewhere?
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