Hadriel Jetberg
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
No VPN or tunnel. Immich networking settings are set to use direct IP access when on home wifi, otherwise it's through a reverse proxy when mobile.
It doesn't seem to be auto switching when changing networks though. Attaching log taken with wifi disabled. Looks like the connection errors are gone. So they'd be tied to the local direct IP access. Disabling the option to only backup over WiFi and operating only remote is showing the same behavior. New pictures are added to the timeline, not backed up.
It doesn't seem to be auto switching when changing networks though. Attaching log taken with wifi disabled. Looks like the connection errors are gone. So they'd be tied to the local direct IP access. Disabling the option to only backup over WiFi and operating only remote is showing the same behavior. New pictures are added to the timeline, not backed up.
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
Attaching another log. Took 27 pictures and 3 videos today. 8 of the pictures were automatically backed up, the rest were not. I hope this log shows something...
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
I saw the same connection issues in the log, but (besides this backup thing) am not seeing any obvious impact. I can scroll through the historical photos and access/download items from the cloud. I can manually trigger a backup and the uploads work successfully. I also see the same connection issues in the old Pixel 4a logs and it is not having this same 'no-backup' problem.
I took a dozen pictures last night after uploading the logs. By the time I checked this morning (~12 hours later) the second picture had uploaded automatically, but the other 11 did not. Intermittent issues...
I also attempted to toggle the foreground/background backups off and on, took three more pictures and waited ~10 minutes. No upload.
Comparing the old and new phones, the old will show a count in the "Remainder" section of the back up settings. The new will not. It seems similar to the original issue of this thread where new items are not being detected. But in this case it's the backup process rather than the timeline.
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
Sorry for the double post. Here's the same test after turning on more verbose logging in the settings.
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
Here is an app log. I cleared what was there to start, then took one screenshot and two pictures. Waited for it to not upload, then initiated a manual upload.
Is this what you're looking for? If there's a different log you'd like to see I can capture that as well.
15 replies
IImmich
•Created by Hadriel Jetberg on 4/24/2025 in #help-desk-support
Immich Android App not seeing new pictures
That seems to have done it. I did need to enable the "alternative device album sync filter" to get it to recognize the new pictures. It was only needed for the "Camera" folder. My other Immich monitored folder, "Screenshots", did not need the setting enabled to detect new images and enabling the setting did not seem to break it. All the pictures from the past couple days popped up and taking a new one was added to the timeline.
I didn't see the option until updating to 1.132.1. I assume it was released today as I didn't see it when checking for updates last night. Now it seems to not be automatically uploading the images it adds to the timeline even though I have both foreground and background backup enabled. The will upload if I select them and press "upload". But I think this can be tracked as a seperate issue if needed.
I didn't see the option until updating to 1.132.1. I assume it was released today as I didn't see it when checking for updates last night. Now it seems to not be automatically uploading the images it adds to the timeline even though I have both foreground and background backup enabled. The will upload if I select them and press "upload". But I think this can be tracked as a seperate issue if needed.
15 replies