gruppler
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Thanks for your help!
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I used the Google Photos app to select the missing photos, then shared to "Upload to Immich" and now both my issues are resolved.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Ok, now my local folders are appearing in the backup settings, so I added "Camera" and it synced my most recent photo. However, I'm still missing photos I've taken previously, which I can still see in my camera app.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Here are the logs after doing that
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I just realized that the storage and location permissions had been revoked, so I re-enabled them, cleared the cache, and killed the app. But when I re-opened it, I still don't see the new photos I've taken, and the "On this device" section is still blank.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Thank you for patiently helping me with the first issue. I had looked at that thread before reporting but failed to access the database, which now I realize was because I'm not using the default username.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I guess they are unrelated issues
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Ok, that resolved my issue with the web app. Unfortunately, photos I've taken on my phone still aren't showing up in the Immich app on Android.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I will run the query to delete the offending records
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I'm not sure how to access the table.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I ran the commands and watched the console while it was restarting, and while accessing the web app, but I didn't see any error messages. The browser console shows no errors either, it's just blank.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Both the server and Android app are Immich version 1.132.3
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Photos are stored on /mnt/plex2 (/dev/md126)
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
Desktop/server is Linux Mint 22, phone is Android Pixel 3.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
No recent changes to the app or system, other than uploading a bunch of photos from a recent trip.
32 replies
IImmich
•Created by gruppler on 5/9/2025 in #help-desk-support
New photos not appearing on Android app, photos section blank on Web
I've tried reinstalling the Android app, rescanning external libraries (which I don't think I have anyway), running storage template migration (which I didn't change).
32 replies