Shu
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Appreciate the help and quick responses
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Thanks!
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Should I close this thread or mark as solved or anything?
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Here's what I did:
Tap & Hold on app from home screen
Click App Info
Click Storage & Cache
Click Clear Storage
Click Clear Cache
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
(I asked above question because my login info wasn't working. But it seems I needed to add /api to my url.)
I think clearing the cache/storage fixed it.
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Do you know if, on web side, under
Administration > Users
I should see my own account listed? It's currently empty
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
No idea on phone.
One 5s video on server. (haven't gotten around to uploading anything yet)
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
(also, cool to meet another Alex haha)
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Will try that next. Cleared cache & storage and am now presented with the server url prompt
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
I'll try to manually clear the cache of the app
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
I could try deleting & restart phone & install again
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Yes, same thing from fresh install. Not sure how the app is getting the "version" my server is at from a fresh install.
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Odd thing: I get the "New Server Version Available" popup before any other prompt. Upon clicking acknowledge, it hangs at logo.
Web side says I'm on version 1.56.2
25 replies
IImmich
•Created by Shu on 5/22/2023 in #help-desk-support
Android app stuck at startup logo
Will try
25 replies