Tyler Posts - Answer Overflow

Tyler

•Created by Tyler on 2/24/2025 in #help-desk-support

Error playing older videos

So I've used immich-go to upload my photos from google photos to immich, and at first I had it setup through truenas, but then went to unraid. I use it for just a google photos replacement, no external libraries and no other users at the moment. Everything seems fine and transferring over to unraid from truenas was fairly simple by transferring the library along with the database files. The only issue seems to happen is when I play older videos, they never load and logs gives errors about unkown directories. Example of such error:

[Nest] 17  - 02/23/2025, 7:58:12 PM   ERROR [Api:GlobalExceptionFilter~wcm86v4q] Unknown error: Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
    at async access (node:internal/fs/promises:605:10)
    at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
    at async AssetMediaController.playAssetVideo (/usr/src/app/dist/controllers/asset-media.controller.js:61:9)

[Nest] 17  - 02/23/2025, 7:58:12 PM   ERROR [Api:GlobalExceptionFilter~wcm86v4q] Unknown error: Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
Error: ENOENT: no such file or directory, access 'upload/upload/b69f261a-e1e5-4cd1-9ce3-57cc4ffa9be4/07/33/07333d3f-6a68-476b-ace1-e314268c8ffc.mp4'
    at async access (node:internal/fs/promises:605:10)
    at async sendFile (/usr/src/app/dist/utils/file.js:54:9)
    at async AssetMediaController.playAssetVideo (/usr/src/app/dist/controllers/asset-media.controller.js:61:9)

I've tried changing transcode formats, and polices to include all videos but that didn't change anything. Going to the listed directory seems to confirm that it obviously doesn't exist, how should I go about fixing this, or should I scrap the installation and try again from scratch?

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