TFJ
IImmich
•Created by TFJ on 10/19/2023 in #help-desk-support
Metadata from IOS photos missing?
Setup:
iPhone 14 Pro
iOS 17.0.3
IMMICH 1.82 (for both)
Created an iOS Album with pictures in it named -IMMICH_TEST
Issue:
Is it normal to not have metadata from the pictures on my phone (not uploaded through IMMICH app)? All external scanned files seem to show proper metadata, but the other ones in my iPhone library do not.
Question:
Can anyone explain why the IMMICH app is not reading the metadata for the photos already present in my phone? Is this a permissions issue?
Additional information:
I am not using IMMICH to upload files because it creates duplicates of the files that already exist in the scanned library, and also because the app screen goes to sleep before completion and starts over from 0 for large video files (5GB). Instead, I am using Resilio Sync, which does an excellent and fast job.
I have tried the following troubleshooting steps:
Rebooted my phone
Uninstalled and reinstalled the IMMICH app
Granted IMMICH all permissions
Checked for updates to both the IMMICH app and iOS
Thank you
4 replies