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PUBG MOBILE

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questions

LAST MOVE SOCIAL EVENT UC REWARD ISSUE

We participated in the Last Move Challenge a long time ago. The results were supposed to come in 8–10 days, but it actually took 15–17 days just for the results. After the results, we thought that we would receive UC within 30 days because it was written below the rules that winners will get UC after 30 days. But when people asked after 30 days why they hadn’t received UC, the organizers said it actually means working days – which makes around 40–45 days. Even then, people waited patiently, but still no UC was delivered. Then, when winners kept asking again, one member himself said that on the 30th (of the month) UC will come, because the person responsible for sending UC hadn’t received confirmation yet. He also said UC could arrive before the 30th....
Solution:
Thank you for confirming!
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Red magic triggers

Hello, I would like to ask if using red magic triggers violates the rules or not, i never use third-party apps, i just want to know if red magic triggers can cause a ban or not. Thanks
Solution:
You may refer to this:
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Tencent Should Not Give Strikes on BGMI Videos.

Complete Pure Content related to Bgmi Crate Opening Etc. The biggest thing is why did Tencent strike on Bgmi videos? Can Tencent or Krafton answer this? Tencent should only strike on content related to PUBG Mobile but not Bgmi because Tencent and PUBG Mobile are banned in India. Tencent cannot ruin 5 years of hard work like this. If this happens, it will be a very shameful act by Tencent and Krafton. See this Video Before Answering Me https://www.youtube.com/watch?v=tn588cSWQm0...
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

TEAMING UP WITH ENEMIES

hello to every admin here we were rank 1 in europe but someone who is pubg influencer is teaming up with enemies and im sorry for me and my commiunity in all my platforms because ban pan doesnt work for influencers🙏I HAVE ALSO VIDEOS
Solution:
Please report teamers through the report feature in the score/spectate section at the end of every match or in the basic information section of their profile via friend search. You can also contact the in-game customer service to inform them about it....

PUBG account keeps getting freeze for 24 hrs for inspection

I have downloaded the gameloop from. gameloop.com website and I was playing while streaming. My account was frozen for 24 hours. It happened the day before yesterday as well. My ID level is 91 and I have never used any cheat file. Why it is happening to my account. It's very frustrating. Could you guys fix this as soon as possible? Its wasting my time. Please help me fix this.
Solution:
Accounts are suspended for violating PUBG MOBILE's terms of service, whether it was done by the owner or someone else that has compromised your account. If your account has been permanently suspended, please submit Appeal through https://pubgmobile.live/support. And for non-permanent suspensions, submit an account ban appeal by logging into your account and selecting File Claim....
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Multiple accounts

Hi is it allowed to have more then one account? Like I have my main account and I have another one for playing for fun is that allowed or not...
Solution:
That is totally fine, you can create as much game accounts as you want, as long as you do not perform any activities that violate the terms of service of the game.

Why does your PUBG Mobile support team disrespect players, doesn't respond to messages, and doesn't

Why does your PUBG Mobile support team disrespect players, doesn't respond to messages, and doesn't meet their requests? The PUBG support team does whatever it wants and doesn't speak up, especially when it comes to banning accounts. This is unjust and disrespectful.
Solution:
You are welcome to share your feedback or suggestion directly to Tencent by submitting Feedback through https://pubgmobile.live/support.

Queries related eSports

Sir, what open for all tournaments or tournaments for underdog eSports team of PUBG mobile e-sports official?
Solution:
Since you are in the Esports Discord server, you can ask any questions there instead.

I can't restore my account after hacking

After a long absence from the game, I decided to return to it, but the account was hacked and tech support does not even allow me to apply
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
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Ultimate fashion

Hello, friend has 7 Ultimate Sets, 1 Ultimate Cover and 1 Ultimate Helmet. Achievement Ultimate Fashion shows 8 items of 10. Is Helmet supposed to not count?...
Solution:
@MrJaroslavik Sorry for late response. It is specified here. The helmet is not supposed to count....

Account recovery problem, error code is 30400044

How to fix this error? My account was hacked and I can't submit an application. I have using only 1 device for 4 months and trying to submit the claim with it. I didn't give anyone my account and didn't use my phone, I used only my iPad and my home wifi network.
Solution:
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
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Discord

I’m thinking of creating a Discord server specifically for players from my country. I just want to check first. Would this be okay according to PUBG’s community rules? Thank you!
Solution:
Hello @マル You can create any Discord server of your liking as long as you don’t claim it’s an official community Discord server....

Beta

#questions how do we join beta?
Solution:
Hello @CrazyMutt! Feel free to join the beta server for the link. https://discord.gg/nKZzwNQ6ZQ...

Hoverboard

Hello, I need help with the hoverboard in PUBG Mobile, On my account the hoverboard floats and jumps normally, but my friend’s hoverboard is stuck to the ground. On his own screen he also can’t float or jump high. On my screen when I look at him, I also see his hoverboard on the ground, not hovering like mine. He already tried logout/login, reinstall, and clearing cache, but nothing fixed it. Is this a known bug or is there any solution? Honestly, I think he’s the unluckiest person in PUBG right now lol 😂...
Solution:
Hello @マル! You are welcome to report any bugs by submitting Bug through https://pubgmobile.live/support!...

I paid all my refunded UC deficit but the ban isn’t lifted. Please Help

Last month in July 25 I bought 27000 UC from my brother’s card but he thought that those were fraudulent transactions so reclaimed and all my UC got refunded. Later I explained it to him that it was me but it was too late I guess. Now I have paid almost more UC than I bought through Midasbuy and as you all can see messages from UC deficits but I still can’t play even some of my assets are still frozen. I can only play Arena, WOW and Ultimate Royale for now. I even checked my currency turnover of...
Solution:
If you have any questions, please contact the in-game customer service for further assistance in this regard.

I can sell my acc Its legal?

İts legal or nah #questions @ESCANOR
Solution:
Hello @ESCANOR Buying, selling, or sharing game accounts is prohibited. Engaging in these activities is a violation of PUBG MOBILE's terms of service and may lead to an account suspension....

Community event

When will the winners be announced for this event? https://pubgmobile.live/cyber-clash Mods please reply I want to see if I won or otherwise I purchase UC myself during Purchase bonus please reply...

Creation Cover issue

I want to uplaod map in event WOW August Creation but the Creation Cover is not shows when i am going to submit the map kindly guide me 4 days left.
Solution:
Since you are in the World of Wonder Discord server, you can ask any questions related to WOW there instead.
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Account Ban without Any reason

My Account Got Banned, 5460606123 Kindly Look Forward To It I've Alot Of Memories With It And It's Fruit Of The Hardwork Of My 6 Years, Please Look Forward To My Request And UnBan It
Solution:
Hello @BEAST! Accounts are suspended for violating PUBG MOBILE's terms of service. Please use the File Claim option when trying to log into your account if you want to appeal for your account suspension....

I have one glitch video would you like to fix that glitch

Solution:
Hello @Cairo.exe! You can report bugs by submitting Bug through https://pubgmobile.live/support....
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