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💬│support

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loup

8/5/2025

APNs provider issue with private key

Im having some trouble when I setup APNs provider. Especially with the private key, what should I set ? Because when I add the content of the private key .p8 : ```txt -----BEGIN PRIVATE KEY-----...

ste

8/4/2025

Compatibility js with Self-Hosted environment

Is there any information about the compatibility of the current self hosted relese (2.2.0) and the latest releases of the @novu/js version? Am I able to upgrade to the latest version of @novu/js when using the self hosted version?

Noah-Haf

8/1/2025

Prevent Flashing on NextJs app.

Hi, when trying to use the Inbox component I keep experiencing a problem where the bell flashes into existence, it's annoying. Is there anything I can do to combat this?

Cathleen Ghenne

7/31/2025

Duplication of events using multiple digests in the same trigger workflow

Hello, I have a workflow configured with 6 digests. Each of them with exclusive conditions based on custom data (JSON) set on the subscriber profile. Each digest is schedule every day at specific different time. After all the digests, we have an email step. When I trigger 3 events, the first event is digesting 13 events resulting in duplicated data in the email. Out of the 13 events, 1 is from the first event (it bypassed the other digests properly) and then 6 for each of the subsequent events (it did not bypass the other digests properly). Can you advise on how to remediate to this bug?...

Omar Khatib

7/31/2025

Step Conditions with subscriber.isOnline is false does not work anymore.

Hey Novu Team, I just noticed that since couple of days, all of the notification with step conditions are not wroking any more. for example for of one of my flows, I send email to the user if he is not online like in the image and in my use case I'm sure he is not online. ...

AYUSHMAN

7/31/2025

Web service compilation error

When i m running web service after building it shows html webpack plugin issue

Eliezer Almeida

7/31/2025

Questions about licensing and open-source

I'm still in doubt about Novu's open-source license. I can use novu as a notification engine for my private project, I'm not commercializing novu, I'm simply choosing to use it instead of writing the infrastructure from scratch. Is that allowed? Regarding workflow limitations in the open-source version, on the novu website it says that it depends on the infrastructure, but using docker-community I'm being blocked from 20 workflows. Is it allowed to remove this restriction?...

Jish

7/31/2025

FCM Notification: Unable to Send link Parameter via PHP SDK Overrides

Hi @Pawan Jain , I'm using the PHP SDK to trigger an FCM notification, and I'm facing an issue with sending custom parameters. Here’s the approach I’m currently using: `$overrides = new \novu\Models\Components\Overrides(...

AYUSHMAN

7/30/2025

Build issue in windows

When i am building the novu to run it locally using npm run setup:project there are multiple issues are coming

abdelrahman samir

7/29/2025

Angular 19 notification center support

I am having an issue where the notification center is there, doesn't give an error, however the bell never appears, and the component never loads. It's there in the html correctly however It's not rendering, I suspecting angular is preventing it from reloading but still when I suppressed that it didn't work, Can anyone help?...

7/28/2025

Images don't work properly in the Repeat component

I am self-hosting Novu v2.3.0. I cannot get images to work properly in the Repeat component of the email editor. Displaying the fields in an array as text work fine but images don't. In the attached images you can see the image displayed is always the one defined in the first json object in the lines array. Whereas the code is displayed correctly, i.e code1 and code2....

AndreMaz

7/25/2025

Export TS types in @novu/react-native

Can you export the TS types in @novu/react-native just as you do in @novu/react? Here's what @novu/react-native@3.7.0 exports at the moment...

Manh Tran

7/25/2025

HTML escape in InApp notification subject

When I sent some InApp notifications that have special characters like "You are mentioned in a chat message I & me", they are transformed to "You are mentioned in a chat message 001 & me". Could you show me is there any solutions? Thanks...

ManwinderSingh

7/24/2025

Custom In-App Popup on New Notification using @novu/notification-center

Hi Novu Support, I'm using Novu with a Ruby on Rails backend and a Nextjs frontend. For the notification center, I'm using the @novu/notification-center library with NovuProvider and PopoverNotificationCenter, embedded in the app header. I would like to show a custom popup (separate from the notification center) at the bottom left of the screen whenever a new notification arrives. Is there a way to achieve this using the Novu library?...

Yash Singh

7/23/2025

Reached Workflow Limit – Support Needed (Self Hosted)

I’m currently trying to create workflows, but I’m encountering some limitations that are preventing me from proceeding. The platform is indicating that I’ve reached a limit, and I’m unable to move forward with the workflow creation. Could you please help or assist in resolving this issue?...

voidx

7/22/2025

Timezone bug in datetime formatting

Hi, I'm using a date format filter in template: %d/%m/%Y %I:%M %p. When I provide an input payload such as 2025-06-30T11:30:00+01:00, in the final output I get 30/06/2025 10:30 AM which is incorrect as its modifying the local time I need to display....

Falconshield

7/22/2025

change bell icon color

hi guys, I'm testing novu on my app using node.js, however I don't understand how to change the color of the bell icon, the docs seems to talk only about react implementation. Am I missing something? thanks!...

yurii_kluban

7/22/2025

usePreferences Hook Ignores Filter

Hi team, I'm using the usePreferences hook from the Novu React Native SDK, and I’ve encountered a couple of issues: 1) Filter Not Applied: When passing filter parameters (e.g., tags: [tag]), the hook still returns all preferences, not just those matching the filter....

Sier

7/18/2025

Has anyone experienced the email editor not working?

As shown in the figure, I deployed the latest open source version of novu by myself, and found that when I opened the email editor, the block editor and custom HTML editor mentioned in the document did not appear.

Casper

7/17/2025

Planning for translations

Hi, while checking out what Novu can do, I ran into the discussions about old/new dashboard and API. It seems the 'translation' section, with i18n support, is still missing in the newest dashboard and API. Will that reappear, and if so, when? Our usecase would be a simple trigger on a topic, where every subscriber receives notifications in their own language....

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