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Open Source Notification Infrastructure Community by Novu

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💬│support

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Ragu

9/11/2025

WebHooks - Currently I have setup a push webHook in self hosted instance

The response received in provided URL is in below format, which is verbose and contains only title and content. Is there any options to provide just a json payload with required info to the URL. {...

Moe

9/9/2025

Workflow run shows error even though message is sent

Zwonkoh

9/8/2025

Questions

Hi, just have a few questions - Is it generally possible to run into problems when sending out many notifications at once or how you you handle that? lets say there are 2000 notifications (inapp/email/push) which are going out at the same time...

loup

9/6/2025

useCache not working

How do we cache the response from useNotifications ? Because its pretty expensive and sometime notification take 10s to be fetch so how to cache it ? Ive added : ```tsx <NovuProvider applicationIdentifier={process.env.EXPO_PUBLIC_NOVU_APPLICATION_IDENTIFIER!} subscriberId={session.user.id}...

loup

9/6/2025

Failed to initialize session in React Native

Everything is on the title, when adding the <NovuProvider /> in my React native app (expo), I have :

Failed to initialize session, please contact the support

Failed to initialize session, please contact the support

I really dont know what I miss :...

larsen

9/5/2025

Self hosted + react inbox component

Im using novu in production, however to make development easier I have added novu locally in docker-compose and is using the self-hosted version here. However the inbox component is not working with self hosted novu, at least it seems? Is this known about? Any ways i can get this to work?...

Obscene Burrito

9/5/2025

Email notifications failed to generate message content

Yesterday we released a new workflow that's a daily report template for some customers. We notified the customer the first email would be send today, but I checked the activity and the email actually failed with the message "Message content could not be generated". This is the transaction ID: txn_68ba2809i3t4mx33goz0 ...

rajat

9/4/2025

Broken tabs in <Inbox>

Hi Support, After adding more tabs the UI seems broken. ```...

SafeMahou5x

9/4/2025

Missing workflows in production

We are seeing that some workflows are not in sync between dev and prod. We were using the old legacy <Changes History> option where we could select the workflow that we wanted to promote to prod. Today we were planning to do the same, but we do not find the workflow as a change pending We have tried also using the Publish changes button on top and it tell us that we are up to date which is not true. We have a critical issue on production where notifications cannot be send because a workflow does not exist ...

Obscene Burrito

9/3/2025

FCM notifications not working in production environment

Hey! Some customers complained this morning they're not receiving mobile push notifications. I went to check and looks like some push notifications are failing in the production environment. They are working fine in Development. We didn't change anything since the initial setup. ...

Zwonkoh

9/2/2025

activate/disable notifications

hi, i tried to implement a settings page, where i can toggle to disable or activate the novu notifications gloabally seperatly besides the default option in the Inbox Component. i used the Subscriber preferences API to get and update the preferences....

samuel

9/2/2025

Change billing email address

I've recently set up an organization in Novu cloud for my company, and we're looking to upgrade to the Team plan. When we go to upgrade, the email is locked to my own email. Is there any way to resolve this?

BamGoingHam

9/2/2025

Following up: Removing Stale Device Tokens

Hi Novu Team, This is a follow up on this thread https://www.answeroverflow.com/m/1204347030634369074 We’re using Novu to send push notifications via APNS and FCM, with the following requirements: ...

Emmax

9/2/2025

Novu spamming 20k requests on page load

Novu sends like 20k api calls with a deluge of 429 errors on page load

Faizan Ahmad

9/1/2025

Inbox not showing notifiactions

Hi I am trying to recieve notification in my Inbox I am able to trigger workflow from code that contains In App notification the workflow runs successfully but Inbox is not showing any notification...

Sudarshan Mane

8/31/2025

InApp notification Production error:

Production Workflow shows "Inapp provider not connected" but in Dashboard -> Integration Store, I dont see any option to Add In App Provider for Production. Existing In-App provider only showing developement and dropdown is disabled....

brunostjohn

8/29/2025

Figuring out digests

Hi! I'm writing in because the docs are no help on this one. I use Novu for my app and I'm working on comment notifications. Here's what I'm looking for:...

𝙖𝙡𝙚𝙭 💃

8/29/2025

Is it possible to add a header in the emails with the custom smtp integration ?

We are sending our emails with AWS SES and have created a configuration set to be able to properly track the clicks, opens etc, and we need to add a header to the email so that AWS can work its magic. Is it possible with the custom smtp integration ?

AndreMaz

8/28/2025

[novu dashboard] sync subscribers and topics with prod env

Hey @Pawan Jain would it be possible to add something similar to the "Publish Changes" but for Subscribers and Topics? Why would I need this? Because I have custom steps that rely on subscriber's (custom) data field and now that I'm ready to go to prod I also want to promote my "beta" subscribers to prod env. At the moment the only way is either by doing this by hand or create a script that relies on novu's API....

DVPandya

8/28/2025

Need Help Recovering Deleted Workflow Templates

Hi team 👋, I ran into an issue with my workflows and need some help. i have two channel in my Novu dashboard, development and production....

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