DPlease contact the customer service for further assistance, @he4d5hot1995. Refer to subpoint 5.4 in #faq for further information.
YYou may use #tournaments to share local tournament details.
YYou may create a post of the issue in #bugs in compliance with the channel's pinned instructions.
YThe options, ("Delete Account") and ("Data Transfer Outside EEA") will only appear if your account had been registered and created inside the European Economic Area (EEA) or if you have switched your country/region to one of the countries in EEA. Under the General Data Protection Regulation (GDPR), you will not be able to transfer your account or its data outside of Europe.
As for the "Data Transfer Outside EEA" option, if you select Accept, then nothing will happen and you will be returned back to the basic settings. However, if you select Disagree, you will be prompted to delete your account.
As for the "Data Transfer Outside EEA" option, if you select Accept, then nothing will happen and you will be returned back to the basic settings. However, if you select Disagree, you will be prompted to delete your account.
HI am disappointed that no one was able to help me get my account back
I put several thousand euros into that game and now when I need help directly from Tencent, no one can get in touch with me
an honest player who has played it for several years has put a lot of time and money into it, so he will not get any help
you are selfish and you don't know how to solve a problem that I have been solving for several days !!
now my account is owned by someone who just steals some f** hacker
thank you very much Tencet and PubgMobile Admins!! @PUBG MOBILE
I put several thousand euros into that game and now when I need help directly from Tencent, no one can get in touch with me
an honest player who has played it for several years has put a lot of time and money into it, so he will not get any help
you are selfish and you don't know how to solve a problem that I have been solving for several days !!
now my account is owned by someone who just steals some f** hacker
thank you very much Tencet and PubgMobile Admins!! @PUBG MOBILE
YPlease scroll down to the "enter password again", then click "ok".
YPlease feel free to post your suggestion in #feedback .
YPlease reach out to the customer service so they will be able to help you with this, @Horwy1996. As we only provide community support through this platform, we unfortunately cannot help you with account related issues. Please keep in mind that your account security is your own responsibility. It is your own responsibility to safeguard your login information and linked login methods.
YUnite For One Goal > Event Shop.
HI wrote there several times no one replies and no one and it lets me ask 2 questions and then cancels everything
I am disappointed that this is how tencent treats honest players!!! @Yasser @PUBG MOBILE
I am disappointed that this is how tencent treats honest players!!! @Yasser @PUBG MOBILE
IThank you for the explanation!
And can you tell me please about the magic pumpkin event when it ends, what will happen to the lucky coins? What will they turn into? We've spent a lot of UC on this crate! They should turn into materials, or at least they should make them permanent!
And can you tell me please about the magic pumpkin event when it ends, what will happen to the lucky coins? What will they turn into? We've spent a lot of UC on this crate! They should turn into materials, or at least they should make them permanent!
YUnfortunately I don't have information regarding this. You may ask the other players in #pubg-mobile. You may also contact customer service in-game for further assistance.
DPlease do not use languages other than English, @Shams. Refer to subpoint 3.1 in #guidelines for regional communities.
YYou may try to contact them again, as we explained to you, we are not affiliated with in-game customer service and cannot help with account issues.
SGood evening, pubg mobile
My Facebook account has been disabled and it is no longer possible for you to access my account in pubg mobile. How do I recover my pubg account now?
My Facebook account has been disabled and it is no longer possible for you to access my account in pubg mobile. How do I recover my pubg account now?
YIf the Facebook was the only login method connected to your PUBG MOBILE account, you will first to need to recover access to it by contacting the respective customer service of that social media account: https://www.facebook.com/help, @Shams.
SI tried to contact Facebook but I can't get my Facebook account back
PHello
Pcan someone help me here?
DWe are unable to provide assistance if you do not ask a question or state a problem, @PUBG-2H-Hitlerr. Remember to read through #faq before asking questions in the support channels.
YYou need to recover your Facebook account first, or you may try to contact customer service in-game for further assistance.
YCould you please elaborate your issue?
S@Yasser
VPubg mobile account hacked. I'll only go through facebook! They added mail and sms password! Now I will go through facebook and ask for the code ?! What should I do?!
DPlease contact the customer service for further assistance, @Vertu. Refer to subpoint 5.4 in #faq for further information.
VHow to File an Appeal with Support?
YHow to contact the customer service?
Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right.
Login Menu: Select Help in the top-right corner of the login menu.
Main Menu: Select SETTINGS from the bottom-right corner of the main menu and choose Customer Service at the bottom-right. Login Menu: Select Help in the top-right corner of the login menu.Shello
Ssomeone can help me here
QHello! How may we help you, @Shams?
SMy account has been stolen @Quendi
VI know know but can i give all my documents for appeal?!
QPlease contact the customer service of your social media accounts and customer service in-game for further assistance with compromised or stolen accounts.
Vgive me mail customer service?!
QIt is service@pubgmobile.com, @Vertu. Keep in mind that the only recommended way to contact the customer service is through inside the game. E-mail is only meant for general queries.
AHello
VI can't write to them. There is a robot responder.
QWe cannot help you with this through the community. You will need to record your issue through AI and select the available options accordingly to connect with a customer service representative. This is to save extra resources and time due to enormous number of requests every day.
AMy account has been hacked, i can’t sign in , when i try to sign in the account is gust
DPlease contact the customer service for further assistance, @Ab
. Refer to subpoint 5.4 in #faq for further information.
. Refer to subpoint 5.4 in #faq for further information.
ACan you help me
ACan you help me
QPlease refer to the previous response again and contact the customer service in-game for further assistance with compromised accounts, @Ab. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.
. We unfortunately cannot help you with compromised accounts as we only provide community support through this platform.AI can’t go through it in-game because i can’t sign in
QIf you are unable to sign into your account, you may use the Help option located on the login menu of the game to contact the customer service instead, @Ab. Please keep in mind that you must have access to your PUBG MOBILE account. The customer service may not be able to help you otherwise.
. Please keep in mind that you must have access to your PUBG MOBILE account. The customer service may not be able to help you otherwise.SHow can I recover my stolen account?
QPlease refer to my this response, @Shams.