Thanks for clarifying. A clear informational page in the docs would be great in the future. Reading

Thanks for clarifying. A clear informational page in the docs would be great in the future. Reading the ToS for this kind of use-case is confusing for non-lawyers

Erisa•1/9/23, 11:24 AM

Were we able to in the end, or is the ticket still ongoing?

kev-acOP•1/9/23, 11:24 AM

If they were able to, I'm creating a ticket right away

Erisa•1/9/23, 11:25 AM

It's something I'm not sure about, if a ticket about that landed with me I would ask internally to see if its possible before doing anything

Kkev-ac Thanks for clarifying. A clear informational page in the docs would be great in ...

Erisa•1/9/23, 11:26 AM

I agree, there doesn't seem to be an issue on https://github.com/cloudflare/cloudflare-docs/issues so maybe the first step would be to file one

kev-acOP•1/9/23, 11:27 AM

I have another documentation issue open for R2 for some weeks. Are these actively worked on?

Erisa•1/9/23, 11:28 AM

Not sure sorry, not my team

EErisa Not sure sorry, not my team

kev-acOP•1/9/23, 11:28 AM

No worries

EErisa It's something I'm not sure about, if a ticket about that landed with me I would...

Walshy•1/9/23, 11:35 AM

We have done it in the past

Walshy•1/9/23, 11:35 AM

But I'm not sure it's something we'll often do

Kkev-ac I have another documentation issue open for R2 for some weeks. Are these activel...

Walshy•1/9/23, 11:36 AM

What's the issue link?

Erisa•1/9/23, 11:36 AM

https://github.com/cloudflare/cloudflare-docs/issues/7186

GitHub

Clearly explain allowed use-cases for R2 (Public Access) · Issue #7...

Which Cloudflare product(s) does this pertain to? R2 Subject Matter Allowed use-cases for R2 Content Location https://developers.cloudflare.com/r2/data-access/public-buckets/ Additional information...

Walshy•1/9/23, 11:36 AM

Kate has been OOO so she hasn't gone through these lately

Erisa•1/9/23, 11:36 AM

Oh thats the one made today

EErisa https://github.com/cloudflare/cloudflare-docs/issues/7186

kev-acOP•1/9/23, 11:36 AM

Thats the new one

kev-acOP•1/9/23, 11:36 AM

https://github.com/cloudflare/cloudflare-docs/issues/7091

GitHub

Highlight data consistency model for R2 S3 API · Issue #7091 · clou...

Which Cloudflare product does this pertain to? R2 Existing documentation URL(s) https://developers.cloudflare.com/r2/data-access/s3-api/ Section that requires update Maybe: https://developers.cloud...

kev-acOP•1/9/23, 11:36 AM

This is the "old" one

Walshy•1/9/23, 11:36 AM

Erisa•1/9/23, 11:36 AM

Thanks, I went to get the link for that one but got confused cos theres two now hahah

WWalshy But I'm not sure it's something we'll often do

Erisa•1/9/23, 11:37 AM

Yeah I imagine its the exception rather than the rule, definitely understand why some users would need this though

Erisa•1/9/23, 11:37 AM

do you have an example ticket of it being done in the past?

Walshy•1/9/23, 11:38 AM

Not handy, IIRC it was an ENT customer requesting for a non-ENT domain so I wouldn't be surprised if it was an exception

Erisa•1/9/23, 11:39 AM

Ah ic, yeah that could be a special case indeed

kev-acOP•1/9/23, 11:39 AM

BTW I've tried to create a ticket for this but I seem to not be allowed to do this in my plan.

Bildschirmfoto_2023-01-09_um_12.38.49.png

Erisa•1/9/23, 11:40 AM

Yeah free customers can only create account/billing/registrar tickets

kev-acOP•1/9/23, 11:41 AM

Should I create a account-related ticket in this case or do you think this might be a dead-end for now?

Erisa•1/9/23, 11:41 AM

Free being the zone/website plan of Free/Pro/Business/Enterprise

Kkev-ac Should I create a account-related ticket in this case or do you think this might...

Erisa•1/9/23, 11:41 AM

It may be a deadend if youre on free tbh, not sure we would do this

Erisa•1/9/23, 11:42 AM

We can definitely remove the restriction if it arises for free users though

kev-acOP•1/9/23, 11:44 AM

Our current use-case does not justify a paid zone plan tbh. Paid workers/r2 etc. yes, but not for the zone.

Erisa•1/9/23, 11:45 AM

Thats fair

Erisa•1/9/23, 11:46 AM

A lot of people upgrade to Pro for improved analytics or to get support, but if you dont need those its fair enough to stick to free

Erisa•1/9/23, 11:46 AM

support outside of me being here in my free time anyway notlikemeow

EErisa A lot of people upgrade to Pro for improved analytics or to get support, but if ...

kev-acOP•1/9/23, 11:48 AM

If the plans would be an account-thing I might be able to justify it, but as we use domains to separate some parts of our application we would need to pay x-times.

Erisa•1/9/23, 11:49 AM

Yeah some features like support are applied account-wide

Erisa•1/9/23, 11:49 AM

But the improved analytics would only be for the zone indeed

Original message was deleted

kev-acOP•1/9/23, 11:50 AM

But not the feature-set like Cache analytics etc.

kev-acOP•1/9/23, 11:50 AM

Which would be my main "selling point" internally.

kev-acOP•1/9/23, 11:50 AM

It's always hard to justify the need for support internally if we don't always need it.

kev-acOP•1/9/23, 11:52 AM

That being said, thanks for your help and time @Erisa | Support Engineer!

Erisa•1/9/23, 11:53 AM

I see a lot of customers who upgrade to Pro the first time they need support just so they can open a ticket, who would be on free otherwise

Erisa•1/9/23, 11:53 AM

I wonder how many cancel it when their ticket is over

Kkev-ac I (maybe?) found a bug within the R2 access token logic. Last evening I've creat...

kev-acOP•1/9/23, 11:53 AM

Btw is this the right place to report this bug? The github repo seems the wrong place

EErisa I wonder how many cancel it when their ticket is over

kev-acOP•1/9/23, 11:54 AM

I'm pretty sure you have some internal reports for this exact case

Erisa•1/9/23, 11:54 AM

Honestly true, I should have a look

Kkev-ac Btw is this the right place to report this bug? The github repo seems the wrong ...

Erisa•1/9/23, 11:55 AM

The repo is only for docs so definitely the wrong place, this server or a support ticket are the correct places to report that. Unfortunately we've now had a whole conversation so the R2 team might not see it

EErisa The repo is only for docs so definitely the wrong place, this server or a suppor...

kev-acOP•1/9/23, 11:55 AM

R2 team, where are you?

Matt Silverlock•1/9/23, 1:15 PM

The best thing to do is to open a Support ticket for these things. Our Support team can then escalate internally / open an internal bug as appropriate

kev-acOP•1/9/23, 1:15 PM

But I can't open a ticket as I'm on the Free plan.

Matt Silverlock•1/9/23, 1:16 PM

(Also keep in mind this entire chat happened over a weekend)

Thanks for clarifying. A clear informational page in the docs would be great in the future. Reading

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