I will get back to you on this. - PUBG MOBILE

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Cloudy

CCloudy I will get back to you on this.

sardine364

S

sardine364•7/19/23, 10:02 AM

Okie thanks

FBI

F

FBI•7/19/23, 10:03 AM

Uc rebate wala event kab aya ga @Cloudy

Cloudy

CCloudy Would you be able to explain what you mean by bonus challenge region?

FBI

F

FBI•7/19/23, 10:04 AM

Yes it was a event in matches that players can play and earn uc

FBI

FFBI Yes it was a event in matches that players can play and earn uc

Cloudy

C

CloudyOP•7/19/23, 10:08 AM

It seems that unfortunately we have no information regarding the chance of "bonus challenge" being reopened for specific regions.

FBI

F

FBI•7/19/23, 10:09 AM

Ok

FBI

F

FBI•7/19/23, 10:12 AM

Uc rebate wala event kab aya ga

Dyno

D

Dyno•7/19/23, 10:14 AM

Please do not use languages other than English, . You may refer to subpoint 3.1 in #guidelines for regional communities.

North

N

North•7/19/23, 10:20 AM

Hi. My old account, that i have from season 2 was banned like 1 year ago, stolen and linked with another twitter or something, i don't know. I have my email linked, i got reciepts of thoundsand of UC that i have buyed to prove that its mine. It is possibile after so much time to get unbanned if i make a request or something?

R3vager

R

R3vager•7/19/23, 10:21 AM

Hi may i know whether the button where u place a statue after winning a match is possible to be moved? Its always blocked by my peek. in the control settings i also dont see that button as well

North

N

North•7/19/23, 10:24 AM

@Cloudy

North

NNorth Hi. My old account, that i have from season 2 was banned like 1 year ago, stolen...

Cloudy

C

CloudyOP•7/19/23, 10:25 AM

You would have to contact the in-game customer service for this, but yes, it is possible to get unbanned.

North

N

North•7/19/23, 10:25 AM

Ayoooo!!!

North

N

North•7/19/23, 10:26 AM

Thats good news

North

N

North•7/19/23, 10:26 AM

And should i contact support from the banned account or the new one i have now?

North

N

North•7/19/23, 10:26 AM

I don t really know how this works

Cloudy

C

CloudyOP•7/19/23, 10:27 AM

Assuming that the banned account isn't available, you would need to see if they will accept the appeal from a new account.

North

N

North•7/19/23, 10:27 AM

Yes because i can t do anything to create a ticket from the banned one, just "file claim" thing

North

N

North•7/19/23, 10:27 AM

So i think from the new one

North

N

North•7/19/23, 10:28 AM

it should work

carolinasrop

C

carolinasrop•7/19/23, 10:29 AM

I am trying to redeem a code and I get the error message "Redemption code is redeemed by someone else". I didn't use it and no one has access to it, what happened? Is it possible to check who used it and when?

Tina

TTina Have you checked in your Inventory if there are any coupons available?

Nobi

N

Nobi•7/19/23, 10:29 AM

It doesnt give me aswell back then it was a level 35 / 50 reward

Nobi

N

Nobi•7/19/23, 10:30 AM

Is this a bug??

Screenshot_2023-07-19-16-44-50-563_com.tencent.ig.jpg

Nobi

N

Nobi•7/19/23, 10:30 AM

No parachute

North

N

North•7/19/23, 10:31 AM

@Cloudy Sorry for ping again, it should also work if i sent them an email, or i better try with in game customer support?

Cloudy

CCloudy Assuming that the banned account isn't available, you would need to see if they ...

Darkblood6258

D

Darkblood6258•7/19/23, 10:31 AM

hi can i ask a question

North

NNorth @Cloudy Sorry for ping again, it should also work if i sent them an email, or i ...

Cloudy

C

CloudyOP•7/19/23, 10:33 AM

Their email isn't for account issues. Contact them from inside of the game.

Darkblood6258

DDarkblood6258 hi can i ask a question

Cloudy

C

CloudyOP•7/19/23, 10:33 AM

Hey there, how can I help?

carolinasrop

Ccarolinasrop I am trying to redeem a code and I get the error message "Redemption code is red...

Cloudy

C

CloudyOP•7/19/23, 10:33 AM

Contact the in-game customer service for this, we unfortunately wouldn't be able to access that type of information.

Darkblood6258

D

Darkblood6258•7/19/23, 10:34 AM

i had an account about 2 years ago which someone hacked into and switched it from global version to BGMI
is it possible to recover that account ?

Cloudy

C

CloudyOP•7/19/23, 10:34 AM

Unfortunately no, it is not possible to switch from BGMI back to PUBG MOBILE.

0 B L 1

0

0 B L 1•7/19/23, 10:35 AM

Cant you revive teamates again using shenron smh?

0 B L 1

00 B L 1 Cant you revive teamates again using shenron smh?

Bearplays

B

Bearplays•7/19/23, 10:35 AM

You can, choose the option revive teammates and use meds quicker to revive.

Bearplays

BBearplays You can, choose the option revive teammates and use meds quicker to revive.

0 B L 1

0

0 B L 1•7/19/23, 10:36 AM

There is no option now like that why?

0 B L 1

00 B L 1 There is no option now like that why?

Bearplays

B

Bearplays•7/19/23, 10:36 AM

Could you share a screenshot?

Cloudy

CCloudy I will get back to you on this.

sardine364

S

sardine364•7/19/23, 10:37 AM

Any news?

Cloudy

CCloudy Unfortunately no, it is not possible to switch from BGMI back to PUBG MOBILE.

Darkblood6258

D

Darkblood6258•7/19/23, 10:37 AM

oh so i can never get that account back even if i have proof of the UC that I bought etc?

Cloudy

C

CloudyOP•7/19/23, 10:38 AM

It is physically impossible to transfer an account from BGMI back to PUBG MOBILE. From what I can tell you.

Darkblood6258

D

Darkblood6258•7/19/23, 10:38 AM

so that hacker gets a free account thats nice

sardine364

Ssardine364 Any news?

Cloudy

C

CloudyOP•7/19/23, 10:38 AM

It will take me some time, many apologies.

Darkblood6258

D

Darkblood6258•7/19/23, 10:38 AM

anyways thanks for the info

Bearplays

BBearplays Could you share a screenshot?

0 B L 1

0

0 B L 1•7/19/23, 10:39 AM

When i see shenron again ok

Deleted User

D

Deleted User•7/19/23, 10:39 AM

is he hacking? (i reported him)

0 B L 1

00 B L 1 When i see shenron again ok

Darkblood6258

D

Darkblood6258•7/19/23, 10:40 AM

u can revive but it doesnt appear all the time

0 B L 1

00 B L 1 When i see shenron again ok

Bearplays

B

Bearplays•7/19/23, 10:40 AM

Sure, take your time.

Deleted User

DDeleted User is he hacking? (i reported him)

sardine364

S

sardine364•7/19/23, 10:40 AM

Just report him to the game and see the results in few days

Deleted User

D

Deleted User•7/19/23, 10:41 AM

i did

Deleted User

DDeleted User is he hacking? (i reported him)

Bearplays

B

Bearplays•7/19/23, 10:42 AM

It was levitating powerball which you get through special crates or on special buildings.

Still, you will be updated through ingame mail on this.

Bearplays

BBearplays It was levitating powerball which you get through special crates or on special b...

Deleted User

D

Deleted User•7/19/23, 10:42 AM

no not the guilli guy im the guilli guy

Deleted User

D

Deleted User•7/19/23, 10:42 AM

he’s the person your watching

Deleted User

D

Deleted User•7/19/23, 10:42 AM

in perspective