@Cloudy Sorry for ping again, it should also work if i sent them an email, or i better try with in g

@Cloudy Sorry for ping again, it should also work if i sent them an email, or i better try with in game customer support?

CCloudy Assuming that the banned account isn't available, you would need to see if they ...

Darkblood6258•7/19/23, 10:31 AM

hi can i ask a question

NNorth @Cloudy Sorry for ping again, it should also work if i sent them an email, or i ...

Cloudy•7/19/23, 10:33 AM

Their email isn't for account issues. Contact them from inside of the game.

DDarkblood6258 hi can i ask a question

Cloudy•7/19/23, 10:33 AM

Hey there, how can I help?

Ccarolinasrop I am trying to redeem a code and I get the error message "Redemption code is red...

Cloudy•7/19/23, 10:33 AM

Contact the in-game customer service for this, we unfortunately wouldn't be able to access that type of information.

Darkblood6258•7/19/23, 10:34 AM

i had an account about 2 years ago which someone hacked into and switched it from global version to BGMI
is it possible to recover that account ?

Cloudy•7/19/23, 10:34 AM

Unfortunately no, it is not possible to switch from BGMI back to PUBG MOBILE.

0 B L 1•7/19/23, 10:35 AM

Cant you revive teamates again using shenron smh?

00 B L 1 Cant you revive teamates again using shenron smh?

Bearplays•7/19/23, 10:35 AM

You can, choose the option revive teammates and use meds quicker to revive.

BBearplays You can, choose the option revive teammates and use meds quicker to revive.

0 B L 1•7/19/23, 10:36 AM

There is no option now like that why?

00 B L 1 There is no option now like that why?

Bearplays•7/19/23, 10:36 AM

Could you share a screenshot?

CCloudy I will get back to you on this.

sardine364•7/19/23, 10:37 AM

Any news?

CCloudy Unfortunately no, it is not possible to switch from BGMI back to PUBG MOBILE.

Darkblood6258•7/19/23, 10:37 AM

oh so i can never get that account back even if i have proof of the UC that I bought etc?

Cloudy•7/19/23, 10:38 AM

It is physically impossible to transfer an account from BGMI back to PUBG MOBILE. From what I can tell you.

Darkblood6258•7/19/23, 10:38 AM

so that hacker gets a free account thats nice

Ssardine364 Any news?

Cloudy•7/19/23, 10:38 AM

It will take me some time, many apologies.

Darkblood6258•7/19/23, 10:38 AM

anyways thanks for the info

BBearplays Could you share a screenshot?

0 B L 1•7/19/23, 10:39 AM

When i see shenron again ok

Deleted User•7/19/23, 10:39 AM

is he hacking? (i reported him)

00 B L 1 When i see shenron again ok

Darkblood6258•7/19/23, 10:40 AM

u can revive but it doesnt appear all the time

00 B L 1 When i see shenron again ok

Bearplays•7/19/23, 10:40 AM

Sure, take your time.

DDeleted User is he hacking? (i reported him)

sardine364•7/19/23, 10:40 AM

Just report him to the game and see the results in few days

Deleted User•7/19/23, 10:41 AM

i did

DDeleted User is he hacking? (i reported him)

Bearplays•7/19/23, 10:42 AM

It was levitating powerball which you get through special crates or on special buildings.

Still, you will be updated through ingame mail on this.

BBearplays It was levitating powerball which you get through special crates or on special b...

Deleted User•7/19/23, 10:42 AM

no not the guilli guy im the guilli guy

Deleted User•7/19/23, 10:42 AM

he’s the person your watching

Deleted User•7/19/23, 10:42 AM

in perspective

Deleted User•7/19/23, 10:43 AM

my aim aint that bad

DDeleted User i did

sardine364•7/19/23, 10:43 AM

Yep just wait for result that will eventually u will receive by mail

Deleted User•7/19/23, 10:43 AM

+ i hit him a few times, 2 being headshots
and to lvl 2 helmet shouldnt he be dead?

Bearplays•7/19/23, 10:44 AM

You will be updated through your in-game mail dw.

Death replay can also be different from real time combat so that might also be issue but anyways, wait for response.

DDeleted User + i hit him a few times, 2 being headshots and to lvl 2 helmet shouldnt he be de...

sardine364•7/19/23, 10:44 AM

Could be a bug but idk

sardine364•7/19/23, 10:44 AM

You know,

sardine364•7/19/23, 10:44 AM

New updates= more bugs

Bearplays•7/19/23, 10:45 AM

You may use #pubg-mobile for conversation.

Deleted User•7/19/23, 10:45 AM

i reported him for wall hacks, auto aim and suspicious bullet trajectory

Deleted User•7/19/23, 10:45 AM

okay then

BBearplays You will be updated through your in-game mail dw. Death replay can also be dif...

Deleted User•7/19/23, 10:46 AM

i mean ingame i did see him just stand still shooting infront of him then i suddendly died (my ping is 20) so its rather confusing

Deleted User•7/19/23, 10:46 AM

another question is when will i get my temp/ glider skin for pre-ordering the RP?

Deleted User•7/19/23, 10:46 AM

its not in mail OR my inventory

DDeleted User is he hacking? (i reported him)

Deleted User•7/19/23, 10:50 AM

i find this suspicious aswell (its his stats)

Deleted User•7/19/23, 10:50 AM

what do yall think?

DDeleted User i find this suspicious aswell (its his stats)

Bearplays•7/19/23, 10:56 AM

You may use #pubg-mobile for conversations related to PUBGM. You can send image in #media but make sure its PUBGM media only channel.

This channel is for support related to the game only so please dont chat here.

DDeleted User i find this suspicious aswell (its his stats)

�

𝜗ৎ•7/19/23, 10:57 AM

whats suspicious? he has 6 matches played with 20 eliminations and kd 3.3. i dont understand?

DDeleted User is he hacking? (i reported him)

0 B L 1•7/19/23, 10:59 AM

Check video he sent… idk if lag

0 B L 1•7/19/23, 10:59 AM

^^ @��

NorthOP•7/19/23, 11:04 AM

@Cloudy Can you check PM? Thanks.

Freak•7/19/23, 11:05 AM

@Tina can you please tell me what to do regarding my hacked id because I have already filled a complain but still no response from them. Would really appreciate if you can help me….

FFreak @Tina can you please tell me what to do regarding my hacked id because I have al...

Bearplays•7/19/23, 11:05 AM

Discord community moderators are not affiliated with customer support, you might have to wait for the response as that is the only solution rn.

NorthOP•7/19/23, 11:06 AM

I sent PUbg a customer support ticket and the system said i will get an response in 72h on email. But on which email? Thats the question.

NNorth I sent PUbg a customer support ticket and the system said i will get an response...

Cloudy•7/19/23, 11:07 AM

The email attached to your account.

@Cloudy Sorry for ping again, it should also work if i sent them an email, or i better try with in g

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