PUBG MOBILE•3y ago

@Bear Plays my account is on safe mode and I want to remove it

KKouike丨甲池 I didnt take the screenshot but how do some players' rp level are getting reache...

Kouike丨甲池•7/24/23, 3:41 PM

@YNVK Hii!

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𝜗ৎ•7/24/23, 3:42 PM

New update teaser?

Screenshot_20230724_234108_com.tencent.ig.jpg

�𝜗ৎ New update teaser?

Bearplays•7/24/23, 3:42 PM

Could you elaborate?

BBearplays Could you elaborate?

�

𝜗ৎ•7/24/23, 3:43 PM

its a bug

�

𝜗ৎ•7/24/23, 3:44 PM

this is a rare bug

�

𝜗ৎ•7/24/23, 3:44 PM

i only see once

�𝜗ৎ its a bug

Bearplays•7/24/23, 3:45 PM

Report it in #bugs by creating a post which abides the channel rules.

BBearplays Report it in #bugs by creating a post which abides the channel rules.

�

𝜗ৎ•7/24/23, 3:45 PM

but idk how to elaborate. what if i only send a screenshot of it

�𝜗ৎ but idk how to elaborate. what if i only send a screenshot of it

Bearplays•7/24/23, 3:49 PM

Screenshot and details such as:

Device:
Country:
Server:
Internet:
Uid:

0021 x W A R R IO R @Bear Plays my account is on safe mode and I want to remove it

Bearplays•7/24/23, 3:49 PM

Tap on remove safe mode and follow instructions. For more info, please contact customer support.

021 x W A R R IO ROP•7/24/23, 3:50 PM

Nothing is happening i did everything

Ayleen_Murray•7/24/23, 3:54 PM

I don't have a “gift” button. How to solve this problem?

Ayleen_Murray•7/24/23, 3:54 PM

AAyleen_Murray I don't have a “gift” button. How to solve this problem?

�

𝜗ৎ•7/24/23, 3:55 PM

you going to gift someone?

�𝜗ৎ you going to gift someone?

Ayleen_Murray•7/24/23, 3:56 PM

I want to gift a person, but I don't have that button

AAyleen_Murray I want to gift a person, but I don't have that button

�

𝜗ৎ•7/24/23, 4:01 PM

hmm thats weird.

Screenshot_20230725_000100_com.tencent.ig.jpg

�

𝜗ৎ•7/24/23, 4:01 PM

maybe its because you need to gift it to me HEHERR

KKouike丨甲池 I didnt take the screenshot but how do some players' rp level are getting reache...

YNVK•7/24/23, 4:27 PM

To increase RP level, one can buy RP Activity Packs, although it is advisable to upgrade the Royal Pass as well in order to have sufficient RP missions to recover the spent UC. Alternatively, one can buy 100 RP point cards from the shop in-game to increase their RP level (subject to the daily limit).

Dyno•7/24/23, 4:37 PM

Please do not use languages other than English, @RIGA. You may refer to subpoint 3.1 in #guidelines for regional communities.

千

千乇ㄥㄥ卂几•7/24/23, 4:37 PM

Hey People,

I am looking for an iem or headset for below 80$
I play so2, (mostly so2) cod, and pubg so want better imaging + want to hear footsteps in the best possible way, that's my top priority

Wire or wireless headset etc does not matter, im playing on iPhone
Thanks.

AAyleen_Murray I don't have a “gift” button. How to solve this problem?

Quendi•7/24/23, 4:38 PM

This is an intentional design for players who have performed illicit in-game purchases in the past.

For further questions on this matter, please contact the in-game customer service.

AAyleen_Murray I want to gift a person, but I don't have that button

RIGA•7/24/23, 4:38 PM

Answer me pls dm

Dyno•7/24/23, 4:38 PM

We are unable to provide assistance if you do not ask a question or state a problem, @RIGA. Remember to read through #faq before asking questions in the support channels.

PapCPal•7/24/23, 4:38 PM

If i uninstall my pubg, does it reset the "trusted" device thingy?

Quendi•7/24/23, 4:39 PM

No, it will not unless you change your device or remove the trusted device from your Account settings of the game, @Joshua Mandahon. However, it is recommended that you do not lose access to secondary verification methods and make sure to keep the backup verification codes with you.

QQuendi This is an intentional design for players who have performed illicit in-game pur...

Ayleen_Murray•7/24/23, 4:41 PM

There were no illegal purchases on that account) I created a new account and there is no one on it either

AAyleen_Murray Click to see attachment

RIGA•7/24/23, 4:41 PM

How did you solve this problem, please tell me

千千乇ㄥㄥ卂几 Hey People, I am looking for an iem or headset for below 80$ I play so2, (mostl...

Quendi•7/24/23, 4:42 PM

There might be different options according to your personal preference. However, you may try to take suggestions from other players in the #pubg-mobile channel.

AAyleen_Murray There were no illegal purchases on that account) I created a new account and the...

Quendi•7/24/23, 4:42 PM

Please contact the customer service in-game should you require further assistance in this regard.

QQuendi Please contact the customer service in-game should you require further assistanc...

Ayleen_Murray•7/24/23, 4:43 PM

Ok, thanks!)

Quendi•7/24/23, 4:43 PM

You're welcome, @kitsunE_!

QQuendi No, it will not unless you change your device or remove the trusted device from ...

PapCPal•7/24/23, 4:43 PM

can a hacker remove my device as a trusted device?

Quendi•7/24/23, 4:44 PM

Is your account compromised, @Joshua Mandahon?

PapCPal•7/24/23, 4:44 PM

yeah, its been 2 days

Dyno•7/24/23, 4:44 PM

Please contact the customer service for further assistance, @Joshua Mandahon. Refer to subpoint 5.4 in #faq for further information.

PapCPal•7/24/23, 4:45 PM

yeah i already did that but they have been no help so far, i have a specific problem regarding submitting a report through ingame means, but they don't answer it

PPapCPal yeah, its been 2 days

PapCPal•7/24/23, 4:46 PM

he got ahold of my email and twitter

PapCPal•7/24/23, 4:46 PM

but thankfully i managed to get back my twitter, so i have access to the account

Quendi•7/24/23, 4:46 PM

Do you have a phone number linked to the account, @Joshua Mandahon?

PapCPal•7/24/23, 4:46 PM

but somehow i need 15 more days to be "trusted"

QQuendi Do you have a phone number linked to the account, @Joshua Mandahon?

PapCPal•7/24/23, 4:46 PM

nope

PapCPal•7/24/23, 4:46 PM

only twitter and email

Quendi•7/24/23, 4:47 PM

It is recommended that you link a phone number to your account and enable secondary verification through your Account settings of the game, @Joshua Mandahon. Regarding the customer service, a delayed response from them can be expected as they receive an enormous number of requests every day.

PapCPal•7/24/23, 4:48 PM

yep, i understand it takes some time, im just really anxious since it's my first time getting severely hacked like this, i had 2 factor authentication on my email but he still got past it

PapCPal•7/24/23, 4:50 PM

thankfully i managed to recover the twitter link, but the fact that he managed to change the email link is crazy to me

PapCPal•7/24/23, 4:52 PM

Hoping to get my account back fully, im currently afk in the lobby, so once he opens it i'll relogin again to prevent him from playing

temozzpubg•7/24/23, 5:09 PM

Hello dear
I have a problem, my account was panned yesterday at 7:30pm, because kind of cheating ( Alliance with enemies ) it is not real but, any way its okay, i get panned for 24 hours, when i tried to login, I received massage to try again in 24/7 at 18:35 pm , but when i tried today to sign in , the problem didn’t solved yet , what happened, and what can i do please!!

Ktm.aka1•7/24/23, 5:09 PM

When I enter pubg it keeps kicking me out I tried re-downloading and clearing my storage but I still got the same result

Dyno•7/24/23, 5:28 PM

Please contact the customer service for further assistance, @temozzpubg. Refer to subpoint 5.4 in #faq for further information.

KKtm.aka1 When I enter pubg it keeps kicking me out I tried re-downloading and clearing my...

Cloudy•7/24/23, 5:28 PM

Do you have a video recording?

@Bear Plays my account is on safe mode and I want to remove it

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