PUBG MOBILE•3y ago

Please contact the customer service in-game should you require further assistance in this regard.

QQuendi Please contact the customer service in-game should you require further assistanc...

Ayleen_Murray•7/24/23, 4:43 PM

Ok, thanks!)

QuendiOP•7/24/23, 4:43 PM

You're welcome, @kitsunE_!

QQuendi No, it will not unless you change your device or remove the trusted device from ...

PapCPal•7/24/23, 4:43 PM

can a hacker remove my device as a trusted device?

QuendiOP•7/24/23, 4:44 PM

Is your account compromised, @Joshua Mandahon?

PapCPal•7/24/23, 4:44 PM

yeah, its been 2 days

Dyno•7/24/23, 4:44 PM

Please contact the customer service for further assistance, @Joshua Mandahon. Refer to subpoint 5.4 in #faq for further information.

PapCPal•7/24/23, 4:45 PM

yeah i already did that but they have been no help so far, i have a specific problem regarding submitting a report through ingame means, but they don't answer it

PPapCPal yeah, its been 2 days

PapCPal•7/24/23, 4:46 PM

he got ahold of my email and twitter

PapCPal•7/24/23, 4:46 PM

but thankfully i managed to get back my twitter, so i have access to the account

QuendiOP•7/24/23, 4:46 PM

Do you have a phone number linked to the account, @Joshua Mandahon?

PapCPal•7/24/23, 4:46 PM

but somehow i need 15 more days to be "trusted"

QQuendi Do you have a phone number linked to the account, @Joshua Mandahon?

PapCPal•7/24/23, 4:46 PM

nope

PapCPal•7/24/23, 4:46 PM

only twitter and email

QuendiOP•7/24/23, 4:47 PM

It is recommended that you link a phone number to your account and enable secondary verification through your Account settings of the game, @Joshua Mandahon. Regarding the customer service, a delayed response from them can be expected as they receive an enormous number of requests every day.

PapCPal•7/24/23, 4:48 PM

yep, i understand it takes some time, im just really anxious since it's my first time getting severely hacked like this, i had 2 factor authentication on my email but he still got past it

PapCPal•7/24/23, 4:50 PM

thankfully i managed to recover the twitter link, but the fact that he managed to change the email link is crazy to me

PapCPal•7/24/23, 4:52 PM

Hoping to get my account back fully, im currently afk in the lobby, so once he opens it i'll relogin again to prevent him from playing

temozzpubg•7/24/23, 5:09 PM

Hello dear
I have a problem, my account was panned yesterday at 7:30pm, because kind of cheating ( Alliance with enemies ) it is not real but, any way its okay, i get panned for 24 hours, when i tried to login, I received massage to try again in 24/7 at 18:35 pm , but when i tried today to sign in , the problem didn’t solved yet , what happened, and what can i do please!!

Ktm.aka1•7/24/23, 5:09 PM

When I enter pubg it keeps kicking me out I tried re-downloading and clearing my storage but I still got the same result

Dyno•7/24/23, 5:28 PM

Please contact the customer service for further assistance, @temozzpubg. Refer to subpoint 5.4 in #faq for further information.

KKtm.aka1 When I enter pubg it keeps kicking me out I tried re-downloading and clearing my...

Cloudy•7/24/23, 5:28 PM

Do you have a video recording?

CCloudy Do you have a video recording?

Ktm.aka1•7/24/23, 6:00 PM

Yes

KKtm.aka1 Yes

Cloudy•7/24/23, 6:04 PM

Have you tried repairing the client at all? This usually happens because the device has an overflow moment.

CCloudy Have you tried repairing the client at all? This usually happens because the dev...

Ktm.aka1•7/24/23, 6:04 PM

Wdym

Cloudy•7/24/23, 6:06 PM

Due to the outfit piece being put on in-game, it caused the device to automatically turn the app off due to too many things happening at once.

Ktm.aka1•7/24/23, 6:06 PM

Oh*

Ktm.aka1•7/24/23, 6:08 PM

The app keeps on closing

Ktm.aka1•7/24/23, 6:08 PM

Doesn't give me enough time to repair

Cloudy•7/24/23, 6:09 PM

The repair feature should be available since it appears through the login screen.

CCloudy The repair feature should be available since it appears through the login screen...

Ktm.aka1•7/24/23, 6:11 PM

It kicks me off the whole app

KKtm.aka1 It kicks me off the whole app

Cloudy•7/24/23, 6:27 PM

What device are you using?

VLMXNVCH•7/24/23, 6:44 PM

Someone has linked social media to my account, after I paused playing the game. I still have access to my account through E-mail login, which was used to create PUBG account. How can I unlink social media and not wait 15 days to be trusted?

CCloudy What device are you using?

Ktm.aka1•7/24/23, 6:44 PM

Samsung galaxy s9+

VLMXNVCH•7/24/23, 6:49 PM

I'm trying, but it keeps saying ,that someone is logging in to my account

Dyno•7/24/23, 7:01 PM

Please contact the customer service for further assistance, @我操你妈. Refer to subpoint 5.4 in #faq for further information.

QuendiOP•7/24/23, 7:06 PM

If I killed a streamer I will have band?

The accounts are suspended for violating PUBG MOBILE's terms of service. You can find the terms of service at https://www.pubgmobile.com/terms/en.html. If you do not violate the terms of service, you will not be suspended, @HERO.

Kuro Mask•7/24/23, 7:08 PM

Deleted User•7/24/23, 7:17 PM

Hi everyone I need help

I gave my account to my friend for Playing. He played for 4 months and then I took my account back from him now he contacts so many times with pubg and and gave them information and gave email and pubg recover that account for him in 2 or 3 days.

Tell me how to save my account from him

Deleted User•7/24/23, 7:20 PM

Help me

DDeleted User Hi everyone I need help I gave my account to my friend for Playing. He played ...

Yasser•7/24/23, 7:25 PM

Sharing game accounts or allowing others to use your account is a violation of PUBG MOBILE's terms of service. If your account has been compromised, please contact customer service within the game for further assistance. Refer to subpoint 5.4 in #faq for further information.

! mohamed•7/24/23, 7:32 PM

hello

!! mohamed hello

Bearplays•7/24/23, 7:38 PM

Hello, kindly state your query.

FranckCastle•7/24/23, 7:56 PM

You will need to contact the Facebook help center, @! mohamed. We can not help you with social media account issues.

FFranckCastle You will need to contact the Facebook help center, @! moh...

! mohamed•7/24/23, 7:57 PM

R3KT~RAY•7/24/23, 8:08 PM

So I was up on pubg till 3 am, I got off went to bed and around 9 am I went back on the game.
As I logged in and loaded the game around 10 seconds after it would crash, this continued for maybe close to 30 minutes.
I then decided to delete the game and reinstall it, after doing so the same issues occurred.
I then decided to log into another account and to my surprise the game didn't crash, so now I assume it's something to do with my character or account.
so now I have downloaded all 10+ GB of game files hoping that maybe this will fix something but it hasn't, every time I load into my account it still crashes.
Device: Samsung S9
Please help.

QuendiOP•7/24/23, 8:09 PM

What is the numeric user identification of your account, @R3KT~RAY?

R3KT~RAY•7/24/23, 8:09 PM

5201124901

QuendiOP•7/24/23, 8:10 PM

For how long you have been facing this issue, @R3KT~RAY?

R3KT~RAY•7/24/23, 8:10 PM

just today from about 9am to now

Please contact the customer service in-game should you require further assistance in this regard.

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