yeah i already did that but they have been no help so far, i have a specific problem regarding submitting a report through ingame means, but they don't answer it
It is recommended that you link a phone number to your account and enable secondary verification through your Account settings of the game, @Joshua Mandahon. Regarding the customer service, a delayed response from them can be expected as they receive an enormous number of requests every day.
yep, i understand it takes some time, im just really anxious since it's my first time getting severely hacked like this, i had 2 factor authentication on my email but he still got past it
Hello dear I have a problem, my account was panned yesterday at 7:30pm, because kind of cheating ( Alliance with enemies ) it is not real but, any way its okay, i get panned for 24 hours, when i tried to login, I received massage to try again in 24/7 at 18:35 pm , but when i tried today to sign in , the problem didn’t solved yet , what happened, and what can i do please!!
Someone has linked social media to my account, after I paused playing the game. I still have access to my account through E-mail login, which was used to create PUBG account. How can I unlink social media and not wait 15 days to be trusted?
The accounts are suspended for violating PUBG MOBILE's terms of service. You can find the terms of service at https://www.pubgmobile.com/terms/en.html. If you do not violate the terms of service, you will not be suspended, @HERO.
I gave my account to my friend for Playing. He played for 4 months and then I took my account back from him now he contacts so many times with pubg and and gave them information and gave email and pubg recover that account for him in 2 or 3 days.
Sharing game accounts or allowing others to use your account is a violation of PUBG MOBILE's terms of service. If your account has been compromised, please contact customer service within the game for further assistance. Refer to subpoint 5.4 in #faq for further information.
So I was up on pubg till 3 am, I got off went to bed and around 9 am I went back on the game. As I logged in and loaded the game around 10 seconds after it would crash, this continued for maybe close to 30 minutes. I then decided to delete the game and reinstall it, after doing so the same issues occurred. I then decided to log into another account and to my surprise the game didn't crash, so now I assume it's something to do with my character or account. so now I have downloaded all 10+ GB of game files hoping that maybe this will fix something but it hasn't, every time I load into my account it still crashes. Device: Samsung S9 Please help.