PUBG MOBILE•3y ago

I can’t submit a claim of my stolen account I get this message when I add my character id @Tina

PPutin I can’t submit a claim of my stolen account I get this message when I add my cha...

Tina•7/27/23, 2:57 PM

Please contact the customer service for further assistance. You may refer to the subpoint 5.4 in #faq.

Deleted User•7/27/23, 3:00 PM

@Aboodisme Write Mail at ID, they fix it

Deleted User•7/27/23, 3:01 PM

@Moderator Is there any active authority to help?

FranckCastle•7/27/23, 3:22 PM

I believe we have already answered your query last time.

FranckCastle•7/27/23, 3:23 PM

Please do not mention the Moderator role if there is no emergency related to this server.

ALiin•7/27/23, 3:30 PM

@FranckCastle

ALiin•7/27/23, 3:30 PM

ALiin•7/27/23, 3:30 PM

What does it mean?

ALiin•7/27/23, 3:30 PM

I mean?

ALiin•7/27/23, 3:30 PM

@Tina

AALiin Click to see attachment

Bearplays•7/27/23, 3:32 PM

The account recovery tool is in its beta and is available to some regions, alternatively for account recovery kindly contact customer support. Refer to #faq subpoint 5.4 for more information.

ALiin•7/27/23, 3:37 PM

@Bear Plays

ALiin•7/27/23, 3:37 PM

This is what I have done

ALiin•7/27/23, 3:38 PM

I contacted support

AALiin I contacted support

Bearplays•7/27/23, 3:38 PM

Great! Now wait for their response, you'll recieve a response within 14 days.

BBearplays Great! Now wait for their response, you'll recieve a response within 14 days.

Nexus•7/27/23, 3:42 PM

Within*

Zilla Is Back_1111•7/27/23, 3:50 PM

I don't think I need to report this hackers at this point it's useless

Quendi•7/27/23, 3:50 PM

And why do you feel like that, @ZILLA

DESTRUCTOR?

QQuendi And why do you feel like that, @ZILLA🐲DA☢DESTRUCTOR?

Zilla Is Back_1111•7/27/23, 3:50 PM

Because the game is dead

Zilla Is Back_1111•7/27/23, 3:52 PM

Thanks I don't want to continue more on this topic and waste yours as well as my time because I've already done reported several hackers in the past and found their accounts back alive after some months of ban.

Quendi•7/27/23, 3:53 PM

Do you have a screenshot of the in-game notification that you received of any such suspended player, @ZILLA

DESTRUCTOR?

QQuendi Do you have a screenshot of the in-game notification that you received of any su...

Zilla Is Back_1111•7/27/23, 3:55 PM

I submitted before and got neglected

Zilla Is Back_1111•7/27/23, 3:55 PM

So no more wasting my time

JT•7/27/23, 3:57 PM

Lmao

JJT Lmao

Zilla Is Back_1111•7/27/23, 3:58 PM

Hmm

ZZilla Is Back_1111 I don't think I need to report this hackers at this point it's useless

Quendi•7/27/23, 3:58 PM

This is only a preliminary feedback. The final result of your report will be sent to you before 2023/07/30. Rest assured that any cheating players will be penalized. You will be notified of the punishment issued to the player as soon as the violation is verified.

Should you have any feedback regarding this or the security system, feel free to provide your feedback through #feedback in compliance with the channel's guidelines.

Quendi•7/27/23, 3:59 PM

Did you get suspended, @JT?

JT•7/27/23, 4:00 PM

I got timed out for 6 days lol

JT•7/27/23, 4:00 PM

What did I do worng

Quendi•7/27/23, 4:01 PM

What you had mentioned is not true, @JT. The accounts are only suspended for cheating or violating the terms of service of the game. You can find PUBG MOBILE's terms of service at https://www.pubgmobile.com/terms/en.html.

JT•7/27/23, 4:03 PM

@Quendi can you stop timing me out please

JT•7/27/23, 4:03 PM

I am not doing anything worng

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𝙇𝙚𝙤•7/27/23, 4:19 PM

I can't make in-game purchases in pubg mobile, can you help me?

Quendi•7/27/23, 4:20 PM

What is the issue you are facing when trying to make a purchase, @��?

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𝙇𝙚𝙤•7/27/23, 4:20 PM

@Quendi

Quendi•7/27/23, 4:21 PM

Please change your game language to English first, @��.

YYasser Can you please try https://www.pubgmobile.com/pay instead? Or you may contact t...

Bearplays•7/27/23, 4:22 PM

@�� refer to the reply above ^^

QQuendi Please change your game language to English first, @𝙇𝙚𝙤.

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𝙇𝙚𝙤•7/27/23, 4:23 PM

Dyno•7/27/23, 4:23 PM

Please contact the customer service for further assistance, @��. Refer to subpoint 5.4 in #faq for further information.

BBearplays @𝙇𝙚𝙤 refer to the reply above ^^

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𝙇𝙚𝙤•7/27/23, 4:24 PM

i tried but malaef gave error

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𝙇𝙚𝙤•7/27/23, 4:26 PM

@Quendi I can't get UC, this situation was for 1 month, it was fixed later, but I could only get UC when I was on mobile data, I couldn't get it when I was on the internet at home, it gave an error with mobile data this Monday and I was very bored with this situation, I did not refund, I did not open vpn, my region is turkey but for some reason I can not get in-game support They always give the same answers when I write, you may have opened vpn, you may have paid back, but you did not do any of these and I am very tired of this situation.

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𝙇𝙚𝙤•7/27/23, 4:26 PM

I contacted customer service but they couldn't help me
@Quendi