PUBG MOBILE•3y ago

We will report this and get a confirmation regarding this. Thank you.

QQuendi We will report this and get a confirmation regarding this. Thank you.

HAJJI GAMING•8/22/23, 12:56 PM

is this for me??

HHAJJI GAMING I already sold the old device

QuendiOP•8/22/23, 12:57 PM

In that case, you may try to contact the in-game customer service for further assistance.

HAJJI GAMING•8/22/23, 12:57 PM

dear

HHAJJI GAMING is this for me??

QuendiOP•8/22/23, 12:57 PM

No. That response was not for you.

HAJJI GAMING•8/22/23, 12:57 PM

I will try also there

HAJJI GAMING•8/22/23, 12:57 PM

thanks for your time

QuendiOP•8/22/23, 12:58 PM

You're welcome!

QQuendi We will report this and get a confirmation regarding this. Thank you.

JinThomson•8/22/23, 12:58 PM

I have a clip from some guy who posted it on YouTube shorts. Can I DM you?

QuendiOP•8/22/23, 12:59 PM

I already have one video recording that does illustrate this situation, @JinThomson. Thank you.

JinThomson•8/22/23, 1:02 PM

Got it. Another question if you don't mind.
How to complete Wish come true IV?

JinThomson•8/22/23, 1:02 PM

Dragonball Trial

царь•8/22/23, 1:05 PM

you wrote to me that I need to contact you .. but I didn’t understand where exactly I’m writing the court, they took 860UC from me with a bug, you had a button bug, and when I spent 300 G, I was charged 30UC each

царь•8/22/23, 1:05 PM

JJinThomson Dragonball Trial

QuendiOP•8/22/23, 1:06 PM

You can receive the Victory Trophy Figure after winning 7 consecutive matches in the ranked themed game mode in Diamond tier or above. Victory Trophy Figure can be used in the Erangel themed game mode to activate the Dragon Ball Trial. After successfully completing the trial, the game will be over and the team that summons Shenron will win the game. Let us know if you have any other doubt in this regard.

QQuendi You can receive the Victory Trophy Figure after winning 7 consecutive matches in...

JinThomson•8/22/23, 1:07 PM

Ok so you are saying everytime I get a wwcd, I get a trophy figure which will take me to the DB trial, correct?
And it has to be done 7 consecutive times, correct?

Ццарь you wrote to me that I need to contact you .. but I didn’t understand where exac...

QuendiOP•8/22/23, 1:07 PM

I'm unfortunately not able to understand this language that you used to contact the customer service. Please try to resolve your issue through the customer service as they should be able to help you with any account related issues.

QQuendi I'm unfortunately not able to understand this language that you used to contact ...

царь•8/22/23, 1:08 PM

I'm just Russian, I use a translator

JinThomson•8/22/23, 1:09 PM

Or do I get a Victory Trophie which I need to use in the next match? And then win that match as well.

Ццарь I'm just Russian, I use a translator

JinThomson•8/22/23, 1:10 PM

Use Google Translator lens to translate images to English

JJinThomson Ok so you are saying everytime I get a wwcd, I get a trophy figure which will ta...

QuendiOP•8/22/23, 1:10 PM

What do you mean by ''wwcd"?

QQuendi What do you mean by ''wwcd"?

JinThomson•8/22/23, 1:10 PM

Winner Winner Chicken Dinner :bruh:

DST•8/22/23, 1:10 PM

I gonna ask you something,can i unlock 90 limit fps cause my phone is support for play 90 fps but the setting didn't pop up,did i have to download some config so i can play on 90 fps (if allowed) or you have solution of this problem,
My phone is samsung Xiaomi pad 5
Thank you

DDST I gonna ask you something,can i unlock 90 limit fps cause my phone is support fo...

JinThomson•8/22/23, 1:12 PM

Samsung and Xiaomi are different bruh
But I do face the same issue. None of the Tencent owned games runs 90 fps for me. Other games goes up to 120 fps.

JJinThomson Winner Winner Chicken Dinner :bruh:

QuendiOP•8/22/23, 1:12 PM

Oh. No. You need to get 7 consecutive wins, and then you will receive 1 Victory Trophy Figure. You will need to use it in your next match to activate the Dragon Ball Trial. If you do not use it, it will not be lost, but if you are not able to complete the Dragon Ball Trial after activating the trophy, you will lose the Victory Trophy Figure.

QQuendi Oh. No. You need to get 7 consecutive wins, and then you will receive 1 Victory ...

JinThomson•8/22/23, 1:14 PM

Oh my. That sounds very difficult :froggie_sip:
Should've made the title red color for such difficult task.
Anyway, thanks for the help.

QuendiOP•8/22/23, 1:14 PM

Glad to be of help and you're welcome, @JinThomson! If you have any feedback regarding this, feel free to utilize the #feedback channel in compliance with the channel's guidelines.

QQuendi Oh. No. You need to get 7 consecutive wins, and then you will receive 1 Victory ...

JinThomson•8/22/23, 1:15 PM

@BHATOORA

DDST I gonna ask you something,can i unlock 90 limit fps cause my phone is support fo...

QuendiOP•8/22/23, 1:18 PM

Devices with the minimum hardware requirements of 90Hz display refresh rate, and Snapdragon 865 or Dimensity 1100 central processing unit, can access the 90 FPS option with Smooth graphics.

If you cannot access the option despite of your device meeting these requirements, it may be supported in the future instead. You may submit https://forms.gle/e1cyNbdzbbhAuYWQ6.

Please keep in mind that use of any third-party unauthorized applications that are designed to modify or interfere with the game is a direct violation of PUBG MOBILE's terms of service and will result in an account suspension.

QQuendi I'm unfortunately not able to understand this language that you used to contact ...

царь•8/22/23, 1:19 PM

thank you for contacting us. We are very concerned about the issue you are experiencing. After checking in the system, it has been proven that your account has an entry in consumption [840 UC) to open [Supply Crate*28] at [2023-08-21 19:15 UTC-2023-08-21 19:15 UTC) . Please also be reminded of the previous IP consumption in your account. If this is not the case, or if the error still exists, please. also provide details such as specific problem scenarios, relevant screenshots or videos, and submit feedback again. Note: If the page where you submitted your question does not have a screenshot upload option, please save a screenshot or video and upload it from a public link (Recommended Fix the right to the prostate vilop so that the drank was vilified by everyone

QQuendi Devices with the minimum hardware requirements of 90Hz display refresh rate, and...

JinThomson•8/22/23, 1:20 PM

How about Exynos devices?

Ццарь thank you for contacting us. We are very concerned about the issue you are exper...

QuendiOP•8/22/23, 1:21 PM

You will need to contact the customer service again with the required details. As mentioned previously, you will need to resolve this matter directly through the in-game customer service.

JJinThomson How about Exynos devices?

QuendiOP•8/22/23, 1:22 PM

Could you elaborate?

QQuendi Could you elaborate?

JinThomson•8/22/23, 1:24 PM

Just like Snapdragon and Mediatek, Exynos is an SoC made by Samsung exclusively for Samsung devices. It's available in few regions like Middle East, some parts of EU and some other regions.

JJinThomson Just like Snapdragon and Mediatek, Exynos is an SoC made by Samsung exclusively ...

QuendiOP•8/22/23, 1:49 PM

At the moment, we only have the requirements for the aforementioned central processing units.

HeheBoiiiss•8/22/23, 1:50 PM

How do I do this

HeheBoiiiss•8/22/23, 1:51 PM

Answer or I will be angry

Soner•8/22/23, 1:55 PM

Why cant i turn the game on

Soner•8/22/23, 1:55 PM

HHeheBoiiiss How do I do this

QuendiOP•8/22/23, 2:00 PM

You need to equip the two firearms with full attachments used on the both firearms at the same time. This includes all the attachments such half grip, vertical grip, a scope or any other attachment that the firearm supports. If the firearm supports side scope, you will need to equip that as well.

SSoner Why cant i turn the game on

QuendiOP•8/22/23, 2:01 PM

What is the device you are using and from where did you download the game?

DDavid I have do this but when i finished the report its told me to get screen shot but...

QuendiOP•8/22/23, 2:13 PM

Could you please share a video recording of this instance?

Aawpciel my post pinned acknowledge but no one say something

QuendiOP•8/22/23, 2:14 PM

If there is any update regarding your issue, you will receive it in the same post by Tencent. Please wait patiently in the meantime.

JJinThomson Just like Snapdragon and Mediatek, Exynos is an SoC made by Samsung exclusively ...

griffy•8/22/23, 2:42 PM

Ask Samsung to make Exynos enough powerful to handle 60fps smoothly first. 90 fps is beyond their capability.

Ggriffy Ask Samsung to make Exynos enough powerful to handle 60fps smoothly first. 90 fp...

JinThomson•8/22/23, 2:43 PM

60 fps runs very smooth for me. There some games from other devs which runs at 90 fps. Only the games developed by Tencent are limited to 60 fps

JJinThomson 60 fps runs very smooth for me. There some games from other devs which runs at 9...

griffy•8/22/23, 2:49 PM

It will never be able to run PUBGM at 90fps,I don't know about other games, but that's the sad reality. It's not enough powerful to handle it with the heating which 90fps gives. Exynos on s22 ultra gives like 40fps on recording the game. I don't know how you are able to get 60 fps smooth with your Samsung.

Ggriffy It will never be able to run PUBGM at 90fps,I don't know about other games, but ...

JinThomson•8/22/23, 2:52 PM

Thank you for your insight which no one asked for.
And next time, please don't reply if you don't have a solution. Anyone can belittle others, not everyone can be helpful.

JJinThomson Is there a way to counter unlimited health at Duck Island?

QuendiOP•8/22/23, 3:04 PM

I was not able to reproduce this as the enemy does take damage on a refreshing spot while performing the animation. When an enemy shoots at you, it will cancel the animation as well. If you are able to reproduce this yourself, please share a video recording of yourself that can illustrate this.

QQuendi What is the device you are using and from where did you download the game?

Soner•8/22/23, 3:06 PM

I downloaded it from Google play store,my phone is Samsung Galaxy A32

JJinThomson Thank you for your insight which no one asked for. And next time, please don't r...

griffy•8/22/23, 3:07 PM

You are welcome for the insights. No one can provide you a non-existent solution. Exchange your Exynos device with a snapdragon processor device instead:).

We will report this and get a confirmation regarding this. Thank you.

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