Hello guys, i have a problem with someone using my account, can i open a ticket ? I did 2-3 tickets

Hello guys, i have a problem with someone using my account, can i open a ticket ? I did 2-3 tickets in game but no answer.... Can someone from the team contact me about this issue ?

for world•10/25/23, 2:41 PM

Why have I sent an account deletion request and haven't received a response? The request has been sent over ten times.

✪✪Nicky.™Hello guys, i have a problem with someone using my account, can i open a ticket ...

Quendi•10/25/23, 2:41 PM

A delayed response from customer service can be expected due to enormous number of requests every day. Please wait patiently until they get back to you.

✪

✪Nicky.™OP•10/25/23, 2:42 PM

@Quendi i do, but they continuously enter my account, play on it, delete/add friends, join clans... Its not ok!

Ffor world Why have I sent an account deletion request and haven't received a response? Th...

Quendi•10/25/23, 2:43 PM

If you are using an Apple device, you have an option to delete your account through your Account settings of the game. If you have an Android device, you may try to contact the in-game customer service for further assistance. We unfortunately cannot help you with this through the community.

✪

✪Nicky.™OP•10/25/23, 2:44 PM

@Quendi can you guarantee me my account will not be banned if they play with cheats ? I have that account since S3 when i start playing PUBG, its personal

✪✪Nicky.™@Quendi i do, but they continuously enter my account, play on it, delete/add fr...

Quendi•10/25/23, 2:45 PM

You may try to enable secondary verification through your Account settings of the game if it is still possible or try to secure all your login methods. However, you will still need to wait patiently for a response from the customer service as they will be able to remove unauthorized access from your account if you provide them with required and accurate information.

✪✪Nicky.™@Quendi can you guarantee me my account will not be banned if they play with che...

Quendi•10/25/23, 2:46 PM

As long as an account has been used for cheating activities, no matter who the person involved is (whether it is the owner or someone else), the account is bound to be terminated as per the terms of service of the game.

✪

✪Nicky.™OP•10/25/23, 2:49 PM

@Quendi well, keeping in mind the fact that the account was hacked, " terminating " my account its the worst thing you could do, in legal terms you are obligated to investigate and remediate any issues due to hacking/stealing, but i guess you already know that

✪

✪Nicky.™OP•10/25/23, 2:50 PM

Well, thanks for the... Answer ... If i can say it so ... I will wait i guess, no other option offered

Quendi•10/25/23, 2:52 PM

The customer service will get back to you when they have an update on your case, @✪Nicky.™. In the meantime, you will need to wait patiently. We unfortunately cannot help you with this any further through the community. However, you can let us know if you do not receive a response from the customer service within 14 days after submitting a request.

✪

✪Nicky.™OP•10/25/23, 2:52 PM

@Quendi thank you ! Best regards

Quendi•10/25/23, 2:53 PM

You're welcome, @✪Nicky.™!

zxno•10/25/23, 2:58 PM

i’m having problems with transparent mode, where you click the PUBG button icon to make all of your controls invisible.

zxno•10/25/23, 2:58 PM

@Quendi

Quendi•10/25/23, 3:02 PM

What is the issue you are facing, @�� ?

QQuendi What is the issue you are facing, @𝓛𝓮𝔁𝓲𝓮 𝓖𝓾𝓲𝓵𝓫𝓮𝓻𝓽?

zxno•10/25/23, 3:04 PM

i’m facing some false advertisement in settings

Quendi•10/25/23, 3:04 PM

What do you mean, @�� ? I'm not able to understand your issue, so please elaborate on it.

zxno•10/25/23, 3:04 PM

i’m having problems with transparent mode, where you click the PUBG button icon to make all of your controls invisible.

Quendi•10/25/23, 3:05 PM

Can you share a video recording of the issue you are facing, @�� ?

QQuendi Can you share a video recording of the issue you are facing, @𝓛𝓮𝔁𝓲𝓮 𝓖𝓾𝓲�...

zxno•10/25/23, 3:06 PM

ya, give me 5-10 mins

Quendi•10/25/23, 3:18 PM

You will need to hold on the PUBG MOBILE icon to enable the transparent UI mode, @�� .

QQuendi You will need to hold on the PUBG MOBILE icon to enable the transparent UI mode,...

zxno•10/25/23, 3:19 PM

i’ll try it out

جـͭــͭــͧــ𐑊ـــٹ𔒜•10/25/23, 3:33 PM

My club posts are not showing to others. Can anyone help me.

If I Die its Lag•10/25/23, 3:38 PM

How to download pubg mobile 2.9 beta version?

xx•10/25/23, 3:40 PM

what

xx•10/25/23, 3:40 PM

is that even possible

IIf I Die its Lag How to download pubg mobile 2.9 beta version?

Quendi•10/25/23, 4:06 PM

When there is an ongoing beta version, you will receive an invitation in the game through an event and you can download the beta version from there.

Dyno•10/25/23, 4:06 PM

Please contact the customer service for further assistance, @جـͭــͭــͧــ��ـــٹ��. Refer to subpoint 5.4 in #faq for further information.

Xxx is that even possible

If I Die its Lag•10/25/23, 4:40 PM

Yes i saw on youtube pubg mobile content creator playing 2.9 beta

$köll•10/25/23, 4:55 PM

good day. my pubg account was hacked, all social networks are disconnected from the account except e-mail, I can't change it, I can't attach a phone number, there are no unknown devices in the Google settings, and logins to my account continue, please help. I wanted to delete the account, but the hacker keeps rejecting these requests

�

💀D3ATH💀•10/25/23, 4:59 PM

@maris contact in game customer support

$köll•10/25/23, 5:01 PM

Is it possible to give my ID, the email that is linked and that my account has been deleted?

$köll•10/25/23, 5:03 PM

my e-mail is not hacked, social networks are disconnected and I don't even understand how a hacker gets into my account

Dyno•10/25/23, 5:13 PM

Please contact the customer service for further assistance, @maris. Refer to subpoint 5.4 in #faq for further information.

$$köll my e-mail is not hacked, social networks are disconnected and I don't even under...

�

💀D3ATH💀•10/25/23, 5:14 PM

You might have entered your login details in some phishing website.

$$köll Is it possible to give my ID, the email that is linked and that my account has b...

�

💀D3ATH💀•10/25/23, 5:15 PM

I didn’t understand

�💀D3ATH💀You might have entered your login details in some phishing website.

$köll•10/25/23, 5:17 PM

no, and i change my passwords often

$köll•10/25/23, 5:38 PM

1). My account was hacked
2). Thanks to the support, it was possible to untie my social networks such as Facebook and Twitter
3). I log into the account through Gmail
4). The phone number is not linked to the account (I can’t link the number because not enough days have passed, like 30, I don’t know for sure)
5). In the Google settings, I repeatedly changed the password and made sure that there were no unknown devices
6). There are no other login options, and I don't understand how a hacker gets into my account
This text is written in a translator, so I'm sorry if something is unclear
Please advise what can be done in my situation
I will be grateful for your help

Its Christmas ❄•10/25/23, 5:39 PM

Try to contact in-game customer support @maris

IIts Christmas ❄Try to contact in-game customer support @maris

$köll•10/25/23, 5:42 PM

well thank you

Its Christmas ❄•10/25/23, 5:42 PM

You’re welcome @maris

Quendi•10/25/23, 6:47 PM

I got banned from sending gifts for no reason?

Can you share a screenshot of the issue you have encountered, @Zer0?

QQuendi > I got banned from sending gifts for no reason? Can you share a screenshot of ...

zer0•10/25/23, 6:48 PM

zer0•10/25/23, 6:48 PM

It just odd

zer0•10/25/23, 6:48 PM

Im new as well

Quendi•10/25/23, 6:49 PM

The reason is mentioned in that notice, @Zer0. If you require further assistance with this, please reach out to the customer service through inside the game.

zer0•10/25/23, 6:49 PM

Oh ok

zer0•10/25/23, 6:49 PM

I just don't know what the unusual activity is

Dyno•10/25/23, 6:49 PM

Please contact the customer service for further assistance, @Zer0. Refer to subpoint 5.4 in #faq for further information.

zer0•10/25/23, 6:49 PM

Thanks for the help

Hello guys, i have a problem with someone using my account, can i open a ticket ? I did 2-3 tickets

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