Hi railway team
I want to pay my bill but it always show that card is invalid i tried 5 to 6 cards. and my server is down my company is got stuck due to this.
show me the way othervise I have to think about other platform. if it is not resolved withtin next hour
15 Replies
Project ID:
N/Awhere to find project id?
Are you on the pro plan?
if it is not resolved within next hourThis doesn't even work with the pro plan. The expected response time is at least 24 hours to a few days depending on the workload that the team has. As long as you have emailed
billing@railway.app you will need to be patient for the team. I will tag them in, but you will still need to wait for them to respond.Thread has been flagged to Railway team by @Vin.
I dont mind to go with pro or any plan.
but they have to inform me about this features & condition
There is no condition that they need to inform you about. Your card did not go through when it came time to be billed. They will get to you when they get to you, you have emailed, and I have tagged them to this thread, so please, be patient.
??
That is an automated message telling you that they received your email. That they only answer billing related messages at that email. No other support will be provided if you send other types of questions to that email address. They will get to you
is there any other way that i can reach them instantly because honestly my company is getting too much loss due to this
No, there is not. You need to be patient. If you want instant communication, using a startup for your hosting is probably not the best option. The team is very small, and they do not provide 24 hours access. Especially not for Hobby plan users, which only gets community support, and I have provided you with all the information that you need at this point. You just need to be patient and wait for a member of the team.
okk can you suggest me that what should i do for enterprise solution
lets skipp this moment but from next time i dont want this type of shit!
so is there anything that railway is providing ! or I should move to AWS!
just need a suggetion
i dont want this type of shitPlease be professional. I am telling you what you need to do, I understand that your business is losing money, but the only thing you can do in this situation is wait for a response.
okk thanx brother
You can move to the enterprise plan that offers more support options (https://docs.railway.app/reference/support#business-class) and starts at about ~5000$/month https://discord.com/channels/713503345364697088/1159137399771758622/1159379453454069761
Was this resolved?