HGL
Heroic Games Launcher•2y ago
rising-crimson

Alan Wake 2: "The game failed to connect or authenticate with your Epic account"

When I start Alan Wake 2: - I first get a pop-up about my graphic card not supporting mesh shaders - I click OK - The game starts to load (I see the R logo) - Then a second text window pops-up with the following message:
The game failed to connect or authenticate with your Epic account. Third-party overlays may prevent the game from resolving this issue. Please try disabling third-party overlays temporarily and restart the game.
The window has a Quit button. If I don't click it, nothing happens (the game does not load further). I tried to log out and log in again: no changes. Is there a way to "temporarily disable third-party overlays" 🤔 ? I'm playing on ArchLinux. Note that I copied the game from another computer, see https://discord.com/channels/812703221789097985/1182297033202225262/1182297033202225262.
1 Reply
rising-crimson
rising-crimsonOP•2y ago
oh, possible solution here: https://discord.com/channels/812703221789097985/1172298297701048381/1172298297701048381 i.e. enabling the EOS overlay (there's an item "Enable EOS Overlay" in the three-dot menu in the top right) nope, still getting the pop-up after installing and enabling the EOS overlay a few seconds later now though actually I'm getting a lot of these errors in the logs: 
(14:48:25) ERROR:   [Legendary]:        TypeError: Cannot read properties of null (reading 'windows')
    at getExtraFromGraphql (/opt/Heroic/resources/app.asar/build/electron/main.52896897.js:78:263)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Module.getExtraInfo$1 [as getExtraInfo] (/opt/Heroic/resources/app.asar/build/electron/main.52896897.js:78:945)
    at async WebContents.<anonymous> (node:electron/js2c/browser_init:2:88992)
(14:48:25) ERROR:   [Legendary]:        Error Getting Info from Epic API
(14:48:25) ERROR:   [Legendary]:        TypeError: Cannot read properties of null (reading 'windows')
    at getExtraFromGraphql (/opt/Heroic/resources/app.asar/build/electron/main.52896897.js:78:263)
    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)
    at async Module.getExtraInfo$1 [as getExtraInfo] (/opt/Heroic/resources/app.asar/build/electron/main.52896897.js:78:945)
    at async WebContents.<anonymous> (node:electron/js2c/browser_init:2:88992)
(14:48:25) ERROR:   [Legendary]:        Error Getting Info from Epic API
so it looks like requests to the Epic API fail both for authenticating when running Alan Wake 2 and for getting info when trying to "Add to Steam" I installed heroic from AUR OK, it was solved by simply switching from Wine Default - wine8.21 to Wine - Wine-GE-Proton8.21

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