Yea i am trying to change but i don't have +389 to change my number

QQuendi Please share a screenshot of your Account settings of the game.

pubglover191•1/3/24, 12:14 PM

I already tried but still same issues the code comes but when i click ok it says link failed and a automatically new acount is created on that Gmail

�𝘕𝘌𝘕𝘈𝘋 Yea i am trying to change but i don't have +389 to change my number

Quendi•1/3/24, 12:15 PM

The current phone number that you have linked to the account, does it have a different country code?

QQuendi The current phone number that you have linked to the account, does it have a dif...

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𝘕𝘌𝘕𝘈𝘋OP•1/3/24, 12:15 PM

Yea my country code is +381 and this is +389

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𝘕𝘌𝘕𝘈𝘋OP•1/3/24, 12:16 PM

I can't find on login +389

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𝘕𝘌𝘕𝘈𝘋OP•1/3/24, 12:16 PM

Screenshot_2024-01-03-13-14-47-064_com.tencent.ig.jpg

Screenshot_2024-01-03-13-14-43-133_com.tencent.ig.jpg

Screenshot_2024-01-03-13-14-38-428_com.tencent.ig.jpg

Ppubglover191 I already tried but still same issues the code comes but when i click ok it says...

Quendi•1/3/24, 12:16 PM

If a PUBG MOBILE account is already created, you cannot use that Google account to link it with a different PUBG MOBILE account. You will need to unlink your Google account first from the current PUBG MOBILE account.

QQuendi If a PUBG MOBILE account is already created, you cannot use that Google account ...

pubglover191•1/3/24, 12:18 PM

I didn't create it it i created new Gmail and trying to add in my acount when i enter otp and press ok it says link failed and then again click obtain it says acount already linked and i login with that mail it is new acount

�𝘕𝘌𝘕𝘈𝘋 Yea my country code is +381 and this is +389

Quendi•1/3/24, 12:18 PM

Was it available before when you linked your account to the phone number?

QQuendi Was it available before when you linked your account to the phone number?

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𝘕𝘌𝘕𝘈𝘋OP•1/3/24, 12:19 PM

Yea

Ppubglover191 I didn't create it it i created new Gmail and trying to add in my acount when i ...

Quendi•1/3/24, 12:21 PM

Even it is new account, if you used the same Google account to log in even once, you cannot link it to a different PUBG MOBILE account. You will need to unlink it first from the PUBG MOBILE account it is currently linked it. You need to meet these requirements before you can do that:

QQuendi Even it is new account, if you used the same Google account to log in even once,...

pubglover191•1/3/24, 12:23 PM

I again tried with new Gmail samee issue linked failed is it a bug ?

�𝘕𝘌𝘕𝘈𝘋 Yea

Quendi•1/3/24, 12:26 PM

All right. Please try to contact the in-game customer service through your Account settings of the game using the Customer Service option for further assistance. If your issue is not resolved through the customer service, you can let us know.

QQuendi All right. Please try to contact the in-game customer service through your Accou...

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𝘕𝘌𝘕𝘈𝘋OP•1/3/24, 12:27 PM

Okey

Ppubglover191 I again tried with new Gmail samee issue linked failed is it a bug ?

Quendi•1/3/24, 12:29 PM

Please check through your Google account settings > Security > Your connections to third-party apps & services and check if PUBG MOBILE is available there.

pubglover191•1/3/24, 12:30 PM

No there is nothing linked it with

Quendi•1/3/24, 12:31 PM

Have you checked it now, @pubglover191?

pubglover191•1/3/24, 12:31 PM

Yes i checked it recently i tried with 3 Gmails but the issue was same

Quendi•1/3/24, 12:33 PM

Please make a new video recording of the issue you are facing when trying to link the account, @pubglover191. If there is any personal information, make sure you hide it before you send the video recording here.

pubglover191•1/3/24, 12:33 PM

Ok sir