Premium crate is not available in the game at the moment, @SPKR. When the premium crate is available again, you will be able to use your premium crate coupons.
We provide community support only for mobile platform. For further assistance related to GameLoop, please visit their website: https://www.gameloop.com.
You should know that exclusive investigator outfits are not ordinary outfits. They feature unique icon designs that only investigators can wear. Moreover, when an investigator is eliminated in a match, enemies cannot loot this outfit as it is an exclusive identifier for investigator.
Please try again at another time or try again after 24 hours. Should you require further assistance with this, please reach out to the customer service through inside the game.
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