Dash 1.5 Content Library unavailable

Original message was deleted

RickD•1/31/24, 7:54 AM

Rick Drummond <rickdrummond@gmail.com>
18:51 (0 minutes ago)
to me

I am unable to set the library and when I click on the globe, nothing happens:

image.png

I have the Megascans Library on my (internal) (F:) Drive. And I have done the

Windows 11 Version 22H2 (updated)
UE 5.3.2
Latest Dash 1.5

DanielFreden (Dash for UE5)•1/31/24, 8:04 AM

heey Rick!

DanielFreden (Dash for UE5)•1/31/24, 8:04 AM

when you say globe, you mean the circle with the mountain inside ? The icon that opens content library?

RickD•1/31/24, 8:53 AM

Hey Daniel. Yes exactly. Zero response when clicked...

DanielFreden (Dash for UE5)•1/31/24, 8:58 AM

can you check if there is anything in the UE output log when clicking it?

and also check the main menu of dash, do you have 1.5 or 1.5.1?

RickD•1/31/24, 9:03 AM

No output in the log when I click ir, but lots of red earlier (bit long I'm afraid):

DanielFreden (Dash for UE5)•1/31/24, 9:04 AM

If you can send that in a txt file, that would be great

and then please restart UE, and try again and see if you get red/or something else when trying to click the icon

RickD•1/31/24, 9:06 AM

LogPython_failed_to_load_the_tool_C.txt4.95KB

RickD•1/31/24, 9:09 AM

Nothing when I restart UE5 but the following when I open Dash

message.txt2.29KB

DanielFreden (Dash for UE5)•1/31/24, 9:20 AM

did you get the second one when opening dash or clicking the library button?

RickD•1/31/24, 9:27 AM

yes

RickD•1/31/24, 9:28 AM

Sorry... openingh

RickD•1/31/24, 9:28 AM

nothing when clicking the button

DanielFreden (Dash for UE5)•1/31/24, 9:29 AM

ok ok

can you search for and open other tools in Dash? like path scatter or any other?

RickD•1/31/24, 9:30 AM

Scatter doesn't open and the following is the error:

RickD•1/31/24, 9:30 AM

LogPython: Error: OSError: [Errno 9] Bad file descriptor
LogPython: Error: During handling of the above exception, another exception occurred:
LogPython: Error: Traceback (most recent call last):
LogPython: Error: File "C:\Users/rickd/Polygonflow/Dash/Modules\GN\GNL\GNLHome.py", line 192, in mouseReleaseEvent
LogPython: Error: self.startTool()
LogPython: Error: File "C:\Users/rickd/Polygonflow/Dash/Modules\GN\GNL\GNLHome.py", line 178, in startTool
LogPython: Error: self.tool.execute()
LogPython: Error: File "C:\Users/rickd/Polygonflow/Dash/Modules\GN\GNL\CoreBrowser.py", line 181, in execute
LogPython: Error: self.postExecAnalytics()
LogPython: Error: File "C:\Users/rickd/Polygonflow/Dash/Modules\GN\GNL\CoreBrowser.py", line 240, in postExecAnalytics
LogPython: Error: gnlUtils.writeJson(path, data)
LogPython: Error: File "C:\Users/rickd/Polygonflow/Dash/Modules\GN\GNL\Utilities.py", line 762, in writeJson
LogPython: Error: json.dump(json_data, f, indent=2)
LogPython: Error: OSError: [Errno 9] Bad file descriptor

DanielFreden (Dash for UE5)•1/31/24, 10:05 AM

thanks, could you check in this menu if it says 1.5 or 1.5.1?

RickD•1/31/24, 10:06 AM

1.5.1

DanielFreden (Dash for UE5)•1/31/24, 10:14 AM

Thank you, let me get back to you

RickD•1/31/24, 10:15 AM

OK. Thanks Daniel. I'm clocking off for a couple of hours

Ilgar•1/31/24, 11:12 AM

@RickD if you are available for a call, let's quicly chat

Ilgar•1/31/24, 11:16 AM

What I want you to check

0. Close unreal if opened
1. Open task manager CTRL+SHIFT+ESCAPE
2. Kill all UnrealEditor.exeUnrealEditor.exe processes if any
3. Start unreal again and try opening content library in Dash

Ilgar•1/31/24, 11:17 AM

By looking into errors and crash logs on our end, I can see that this may happen because of files and folders are locked by another process. We already aware of it and working on a fix

Ilgar•1/31/24, 11:17 AM

I guess this is the problem

RickD•1/31/24, 2:04 PM

Hello Ilgar,

RickD•1/31/24, 2:05 PM

it is now 1:00am in Australia. Follows is Output Log after a restart:

Open_DASH.txt3.19KB

RickD•2/1/24, 7:35 AM

I'm back

Ilgar•2/1/24, 7:36 AM

Did you tried after PC restart or after killing all UnrealEgitor.exe bg processes ?

RickD•2/1/24, 8:01 AM

YEs. The above text attachment (Open_DASH.txt)is the error log

RickD•2/1/24, 8:04 AM

Perhaps related is the following Crash Report whenever I exit UE:

LoginId:9a4ca38a4da07aca47341aa8cb64863c
EpicAccountId:9dd8a846ba6d44eea12a89b263132203

Unhandled Exception: EXCEPTION_ACCESS_VIOLATION reading address 0x0000000000000000

UnrealEditor_GraphNUnrealPlugin
UnrealEditor_GraphNUnrealPlugin
UnrealEditor_CoreUObject
UnrealEditor_CoreUObject
UnrealEditor_PythonScriptPlugin
UnrealEditor_PythonScriptPlugin
UnrealEditor_PythonScriptPlugin
UnrealEditor_PythonScriptPlugin
python39
python39
python39...
...... x lots
python39
python39
UnrealEditor_PythonScriptPlugin
UnrealEditor_PythonScriptPlugin
UnrealEditor_CoreUObject
UnrealEditor_CoreUObject
UnrealEditor_GraphNUnrealPlugin
UnrealEditor_GraphNUnrealPlugin
UnrealEditor_Engine
UnrealEditor_Engine
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
UnrealEditor
kernel32
ntdll

RickD•2/1/24, 8:05 AM

Maybe I should uninstall UE5.3.2, but before io do I will check 5.2.1

RickD•2/1/24, 8:09 AM

UE5.2.1 gives the following error log when I click on the world/mountain:

message.txt4.06KB

Ilgar•2/1/24, 9:15 AM

Ok so, wait for another hotfix release today

Ilgar•2/1/24, 9:15 AM

We fixed this and bunch of other bugs

RickD•2/1/24, 9:26 AM

Excellent. Thanks Ilgar & Daniel.

RickD•2/2/24, 12:12 AM

Working now, thankyou.

RickD•2/2/24, 12:28 AM

Some comments/wish list on the ui:

1. Project Assets not "Computing". None appear even if only 2 in a folder.
2. In any case, Project Assets need to be available immediately, just as with Megascan/Polyhaven assets.
3. Assets Names should be on by default
4. Assets Details does nothing - what is it actually? Resolution?
5. Larger Asset previews. Large preview by default or scalable with the window size like Bridge does.

Thanks again

DanielFreden (Dash for UE5)•2/2/24, 8:51 AM

1. So you mean you were not able to compute anything at all? Did the process start and just kept spinning or what exactly happend? A video would be great!
2. agree that it would be nice, but In order for the system to identify and display your assets, there is a computing needed, that will take some time to finish. During this process your asset is rendered and tags automatically generated. We would not like to do a compute process without the user asking for it, as it could be a heavy process depending on the amount of assets and PC specs
3. Thanks, we will consider it and see what others think of it
4. It shows some info, see my pic for an example. And this info is only displayed if you have zoomed in a bit, and only displayed when you click on an asset
5. You can actually zoom with CTRL and mouse wheel

Thanks for the questions/feedback!

RickD•2/3/24, 1:26 PM

Project assets working - when I clicked on the Compute button

However not fast enough to be useful workflow proposition. especially if the asset you want is not in that particulr folder

Zoom works but only see the "4K Textures" not the "9.64K TRIS" part

DanielFreden (Dash for UE5)•2/5/24, 9:53 AM

haha

Yes the speed might not be ultra-fast, but it depends a lot on what type of PC you have. We will of course try to improve this as much as we can with each update of Dash!

I have 16gb of ram, which makes it really slow for me, so I as well hope it will improve

Did you click an object or an material? the Tris details is only for objects

Dash 1.5 Content Library unavailable

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