Hey, We need help to debug some error, where can get support related to R2. Do we have any specific

Hey,
We need help to debug some error, where can get support related to R2. Do we have any specific channel for R2 support.
we are getting 500 internal error from cloudflare some times using s3 api while writing file object got error Unexpected (temporary) at Writer::close.

PPrathap Belli Hey, We need help to debug some error, where can get support related to R2. Do ...

william.•2/21/24, 9:02 AM

Sorry to ask but is it still happening as of today ? Yesterday R2 had a lot of problems with 500 errors, did you get those error yesterday only by any chance ? (https://www.cloudflarestatus.com/incidents/69rmr1tydn49)

Wwilliam.Sorry to ask but is it still happening as of today ? Yesterday R2 had a lot of p...

Prathap BelliOP•2/21/24, 9:29 AM

yes, we got it yesterday. but not today, it happens sometimes not regularly.

Lone Ranger•2/21/24, 12:06 PM

hi how to cencel

Lone Ranger•2/21/24, 12:07 PM

mistakenly i cencel my subcription now how add subcription again

Lone Ranger•2/21/24, 12:07 PM

LLone Ranger Click to see attachment

Sam•2/21/24, 12:20 PM

Try pressing Cancel Downgrade

Lone Ranger•2/21/24, 12:52 PM

Lone Ranger•2/21/24, 12:52 PM

not working

zegevlier•2/21/24, 1:17 PM

?support

Flare•2/21/24, 1:17 PM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community. Any plan level can open a ticket for these topics.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

zegevlier•2/21/24, 1:17 PM

Make a billing ticket explaining the issue

X•2/21/24, 1:24 PM

hey can some have a idea on how i take back my paypal apps?

Skittle mamamia•2/21/24, 3:05 PM

Unsmart•2/21/24, 3:31 PM

That is the way yes

Erisa•2/21/24, 4:09 PM

You can copy the object to itself

Erisa•2/21/24, 4:10 PM

Original message was deleted

Erisa•2/21/24, 7:02 PM

Does S3 support it? It's unlikely we'll support something that S3 doesn't in the S3 api but I suppose maybe in the workers api it could be feasible.
When I last checked AWS S3 docs they suggested to copy the object to itself, this isn't a paradigm we invented as far as I know

Unsmart•2/21/24, 7:41 PM

You are correct Erisa. The S3 docs do indeed suggest that flow directly

kian•2/21/24, 8:15 PM

The extension is purely the unicode part, custom metadata is just the x-amz-metax-amz-meta stuff that S3 has.

Original message was deleted

kian•2/21/24, 8:16 PM

https://docs.aws.amazon.com/AmazonS3/latest/API/API_CopyObject.html

kian•2/21/24, 8:16 PM

There is no Worker binding for it.

kian•2/21/24, 8:16 PM

It's something that S3 already has that R2 implements, CopyObject

kian•2/21/24, 8:16 PM

You just have to use the S3 API directly

Erisa•2/21/24, 8:19 PM

Theres no issue with it, you can if you want to

Erisa•2/21/24, 8:19 PM

It should be essentially the same speed

Erisa•2/21/24, 8:27 PM

Heres a small workers-friendly library for S3 https://github.com/mhart/aws4fetch

Original message was deleted

Erisa•2/21/24, 9:22 PM

Both are fine and achieve the same result, workers api is just easier when youre in a worker

theo•2/22/24, 1:24 AM

this object https://img.theomiddleton.me/e40c05e3-137d-4fc9-a928-ea18d0409eea.jpg
is shown in normal browser window, but 404s in incognito, but all other images in the bucket work normal and are public in normal and incognito?? why is this one image doing this?

theo•2/22/24, 1:25 AM

and yet it can be rendered by discord?? what!!

theo•2/22/24, 1:25 AM

same url saying This object could not be viewed

kian•2/22/24, 1:26 AM

Probably just unlucky with a cached 404

Kkian Probably just unlucky with a cached 404

theo•2/22/24, 1:26 AM

will that just fix itself with time?

Unsmart•2/22/24, 1:26 AM

Unsmart•2/22/24, 1:27 AM

It will yes. Depends on what your cache time is set at for how long it can take

theo•2/22/24, 1:27 AM

ahh okay thank you

Embers•2/22/24, 6:31 AM

Connecting domain to Cloudflare R2 has been initializing for so long now

Embers•2/22/24, 6:32 AM

any ideas?

EEmbers Connecting domain to Cloudflare R2 has been initializing for so long now

Karew•2/22/24, 10:48 AM

Remove the domain and try again. If it still doesn't work, contact support

Advany•2/22/24, 1:54 PM

Any alternatives for s3 select (sql) for R2?

ceph12•2/22/24, 3:42 PM

hey we have multiple users reporting DNS_PROBE_FINISHED_NX_DOMAINDNS_PROBE_FINISHED_NX_DOMAIN

any incident in progress in the last 24 hours? when i try it's working for me. but i'm hearing it from almost all users

ceph12•2/22/24, 3:43 PM

and also these are cloudflarestorage.com domain - cdn.<private_id>.r2.cloudflarestorage.comcdn.<private_id>.r2.cloudflarestorage.com

ceph12•2/22/24, 3:54 PM

my users are complaining since yesterday. i thought this must be a one-off issue, but it isn't

ceph12•2/22/24, 3:57 PM

Chaika•2/22/24, 4:03 PM

Where are your clients primarily geographically? iirc there was issues before with South Korean ISPs blocking the entire domain before

CChaika Where are your clients primarily geographically? iirc there was issues before wi...

ceph12•2/22/24, 4:04 PM

india. i have one user complaining from Jio ISP

ceph12•2/22/24, 4:05 PM

i'm on a different ISP and i'm also in india but it's working for me. i also tried with the same ISP as well and couldn't reproduce on our end

mrngm•2/22/24, 4:28 PM

We're seeing a couple of requests that took about 3-4s (Pro plan, R2 bucket in WEUR region), Ray-id's 8598836708010ead-AMS8598836708010ead-AMS and 85988361d82e0ead-AMS85988361d82e0ead-AMS. Request time was approximately Thu, 22 Feb 2024 16:12:56 GMTThu, 22 Feb 2024 16:12:56 GMT. I don't see any (public) follow-ups on r2 regarding higher response times, nor any active incidents, but I do find it odd that most requests are sub 100ms, and then a few take significantly longer. If there's something we should adjust on our side to have somewhat more predictible response times, I'd really like to know.

Denny•2/22/24, 5:10 PM

Can someone please clarify if we are allowed to use R2 to store and serve Large amount of images & videos to masses? Can we use Cloudflare CDN to proxy through, so that we can have custom domain. I see alot of community posts saying that it's not allowed to serve non-HTML content, referring to some 2.8 Clause which I myself cannot find.

kian•2/22/24, 5:16 PM

Serving video and large objects through R2 is fine.

kian•2/22/24, 5:16 PM

2.8 was moved to https://www.cloudflare.com/en-gb/service-specific-terms-application-services/#content-delivery-network-terms

Hey, We need help to debug some error, where can get support related to R2. Do we have any specific

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