I have this error: Make payments for your unpaid invoices to proceed. Your account is locked due to

I have this error:
Make payments for your unpaid invoices to proceed. Your account is locked due to the unpaid invoices. (Code: 1323)

All bills have been paid. Help me clear up the error.

Chaika•3/13/24, 7:23 PM

I'd double check you paid them all, but otherwise, you need a billing ticket

Chaika•3/13/24, 7:23 PM

?support

igor09548OP•3/13/24, 7:24 PM

I think so

Chaika•3/13/24, 7:24 PM

ok the bot is dead, rip @Helpflare

igor09548OP•3/13/24, 7:25 PM

What exactly do I need to write to the bot?

Chaika•3/13/24, 7:25 PM

nothing sorry it had a nice support tag which gave links, one sec

Iigor09548 I have this error: Make payments for your unpaid invoices to proceed. Your accou...

Chaika•3/13/24, 7:25 PM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

CChaika > To contact Cloudflare Support about an issue, please visit the [Support Portal...

igor09548OP•3/13/24, 7:31 PM

There was a similar issue, but it was resolved with a ticket. Since I have a free tariff, I can't create support tickets.

Iigor09548 There was a similar issue, but it was resolved with a ticket. Since I have a fre...

Chaika•3/13/24, 7:31 PM

As the message says, you can create Billing tickets, even on free

igor09548OP•3/13/24, 7:38 PM

Thanks for your help. I'll get to it a little later

Farhian•3/13/24, 8:39 PM

Hi guys, anyone knows if there are any plans to address this issue?
https://github.com/cloudflare/pages-action/issues/117

GitHub

Transitioning from Node 16 to Node 20 · Issue #117 · cloudflare/pag...

Node.js 16 actions are deprecated. Please update the action to use Node.js 20. https://github.blog/changelog/2023-09-22-github-actions-transitioning-from-node-16-to-node-20/ The transition seems ea...

Farhian•3/13/24, 8:39 PM

There seems to be a PR out
https://github.com/cloudflare/pages-action/pull/118

GitHub

Fix nodejs deprecated warning by riderx · Pull Request #118 · cloud...

This Pr fix the issue about deprecated warning reference from #117

Farhian•3/13/24, 8:41 PM

The required change is minimal

FFarhian Hi guys, anyone knows if there are any plans to address this issue? https://gith...

Chaika•3/13/24, 8:42 PM

this was raised before, it was said "The team is aware", hopefully one of them looks at it soon, got some time until its needed at least.
pages-discussions

Farhian•3/13/24, 8:45 PM

Sounds good, thank you @Chaika. This would only take a couple of min since the change is so small, the PR is already there and GitHub did indicate that they plan to have all the actions updated by spring 2024

Farhian•3/13/24, 8:45 PM

here is a quick article if others would be interested in it (I am sure the devs are aware of it).
https://github.blog/changelog/2023-09-22-github-actions-transitioning-from-node-16-to-node-20/

The GitHub BlogKevin Duck

GitHub Actions: Transitioning from Node 16 to Node 20

sudane•3/13/24, 10:43 PM

Is it possible to change default dns for wrap ?

Original message was deleted

Chaika•3/13/24, 11:32 PM

what's the action on the policy? Is it allow, or Service auth?

Chaika•3/13/24, 11:34 PM

Allow = requires identity, go through IdP flow
Bypass = skip zero trust, go through zone security (no jwt, which breaks things that require it like Tunnels if configured)
Service Auth = go through zero trust, without an identity

Original message was deleted

Chaika•3/13/24, 11:34 PM

yup

Tony Leung•3/14/24, 6:36 AM

hi guys, is Zerotrust okey? Suddenly I can't modify my application, it redirects me to payment page. I chose the free plan but it stucked there after i clicked purchase

Tony Leung•3/14/24, 6:37 AM

all zero trust function on cloudflare domain are working okay, just the setting does not work

Tony Leung•3/14/24, 6:40 AM

Tony Leung•3/14/24, 6:40 AM

it just stuck there

Tony Leung•3/14/24, 6:42 AM

in the dashboard it's saying Try again in 5 minutes. Your account is undergoing maintenance right now.Try again in 5 minutes. Your account is undergoing maintenance right now.

RyanKnack•3/14/24, 7:15 AM

https://discord.com/channels/595317990191398933/812577823599755274/1217648659202703441

TTony Leung in the dashboard it's saying `Try again in 5 minutes. Your account is undergoing...

sudane•3/14/24, 8:39 AM

Not faced this before ,,, trying logging out and clearing browser cache and cookies !

Tony Leung•3/14/24, 8:40 AM

I've tried another browser but nothing changed

RyanKnack•3/14/24, 8:53 AM

https://www.cloudflarestatus.com/incidents/rgrksprf3h88

Cloudflare Status

Welcome to Cloudflare's home for real-time and historical data on system performance.

RyanKnack•3/14/24, 8:54 AM

Oh nvm that's removed

Christian•3/14/24, 8:55 AM

Hey everyone, I'm new to this discord and not sure I understand how to request help. I just created a ticket (general-helpEthereum data on finalized blocks is broken) in #general-help. Do I just wait now until someone shows up on my post? Thanks for ny help in advance!

koen0580•3/14/24, 10:26 AM

Hi there, I am using Cloudflare Zero Trust with access groups to whitelist certain IP adressses and emails. Only emails seem to be working. IP whitelisting is not making any difference. Anybody knows how to fix this?

Erisa•3/14/24, 10:34 AM

The action of the policy needs to be Bypass general-discussions

Tony Leung•3/14/24, 11:40 AM

Hi guys, when will my account finish maintaining? It's making my Zero Trust application unmodifiable

Tony Leung•3/14/24, 11:40 AM

currently this api is throwing error: https://dash.cloudflare.com/api/v4/accounts/<account_id>/subscriptions?per_page=50 https://dash.cloudflare.com/api/v4/accounts/<account_id>/subscriptions?per_page=50

Tony Leung•3/14/24, 11:40 AM

{
    "success": false,
    "errors": [
        {
            "code": 1313,
            "message": "Try again in 5 minutes. Your account is undergoing maintenance right now."
        }
    ]
}

{
    "success": false,
    "errors": [
        {
            "code": 1313,
            "message": "Try again in 5 minutes. Your account is undergoing maintenance right now."
        }
    ]
}

Tony Leung•3/14/24, 11:41 AM

it's 6 hours since my last check. Am I doing anything wrong?

Tony Leung•3/14/24, 11:42 AM

The application is doing fine. I just can't change any setting of it

Erisa•3/14/24, 11:50 AM

?support

Flare•3/14/24, 11:50 AM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

Erisa•3/14/24, 11:50 AM

Please create a ticket and include details of the error & how long you've waited. If you already have a ticket please share the ticket number and ensure that it is in Open state

EErisa Please create a ticket and include details of the error & how long you've waited...

Tony Leung•3/14/24, 12:03 PM

it seems like cloudflare is migrating the billing system.
https://community.cloudflare.com/t/try-again-in-5-minutes-your-account-is-undergoing-maintenance-right-now-code-13/624824/20
It takes longer than I thought.

TTony Leung it seems like cloudflare is migrating the billing system. https://community.clou...

Isaac McFadyen•3/14/24, 12:05 PM

You should still create a ticket. That helps support track your specific case and try to track down why it's taking so long.

Tony Leung•3/14/24, 12:05 PM

Thanks. I will create a ticket next time.

TTony Leung it seems like cloudflare is migrating the billing system. https://community.clou...

Erisa•3/14/24, 12:08 PM

Yes that is correct but it should not take as long as it did for you

Erisa•3/14/24, 12:09 PM

And also, we can't advise on specific account details in this chat, so the ticket is the only way to get a specific answer for your case individually

John•3/14/24, 12:33 PM

Hi, can somebody help me with a route53 to cloudflare domain delegation?

JJohn Hi, can somebody help me with a route53 to cloudflare domain delegation?

Isaac McFadyen•3/14/24, 12:36 PM

By "delegation" do you mean changing DNS on a registered Route53 domain to Cloudflare?

IIsaac McFadyen By "delegation" do you mean changing DNS on a registered Route53 domain to Cloud...

John•3/14/24, 12:37 PM

yes, I'm getting a 301 loop when it's using cloudflare (proxied) and I'm assuming something is being passed

Isaac McFadyen•3/14/24, 12:37 PM

If you're already using Cloudflare nameservers then that's likely not the problem.

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