I enrolled in the Scale plan through AWS marketplace, but it did not connect to my account
I navigated to the AWS Marketplace through my neon dashboard, I set everything up, but it didn't seem to make the connection back to my neon account, I'm still listed on the free tier.
Thanks in advance!
9 Replies
conscious-sapphire•2y ago
@Carlos can you contact support at this link? https://console.neon.tech/app/projects?modal=support
If not, please email support@neon.tech
optimistic-goldOP•2y ago
I can't, it says I need to upgrade my plan, which I have done but it's not reflected
support@neon.tech it is. Thank you
conscious-sapphire•2y ago
You're welcome. And sorry about this! Sounds like something got messed up in the handover between AWS and Neon. If this is a blocker, please DM me your Neon account's email address to me and I might be able to get you sorted out
(while support diagnose the underlying issue)
optimistic-goldOP•2y ago
I just sent an email, but yeah, we are blocked so I'd love your help. I'll DM you. And thank you! 🙏
like-gold•2y ago
Hey we recencly just did the same. Purchased through marketplace but no way to activate the purchase
@ShinyPokemon any chance you can help with my activation ?
conscious-sapphire•2y ago
@Tobi DM me the email associated with the account
like-gold•2y ago
@ShinyPokemon thanks. Someone responded from support
frail-apricot•4mo ago
Hi, I am facing the same problem, can someone please help out?
optimistic-gold•4mo ago
Hi, sorry for the trouble. Can you please reach out to Neon Support:
support@neon.tech
It's a known issue. We currently do not support self-service plan upgrades on AWS Marketplace. We need to set up a "private offer" for you: https://neon.com/docs/introduction/billing-aws-marketplace
Neon
AWS Marketplace - Neon Docs
Neon supports billing through the AWS Marketplace for Private Offers only, which are typically reserved for custom Enterprise plans. If you are interested in exploring a custom Enterprise plan with Ne...