Hello everyone, I would appreciate your support with the following. I have a problem, they are char

Hello everyone, I would appreciate your support with the following.

I have a problem, they are charging me monthly for a subscription and I am supposed to have the free subscription, in fact I only uploaded 2 static pages to test.

I've been trying to delete my card for almost 2 months and the website won't let me.

Any way to escalate this?

JJhonacode Hello everyone, I would appreciate your support with the following. I have a pr...

dave•6/22/24, 3:06 AM

cloudflare billing support isn't on this discord afaik, you should open up a ticket

Ddave cloudflare billing support isn't on this discord afaik, you should open up a tic...

JhonacodeOP•6/22/24, 3:09 AM

Yes I did but it's been 2 months and nothing :(, I thought I could do something here, thanks for your response.

JJhonacode Yes I did but it's been 2 months and nothing :(, I thought I could do something ...

dave•6/22/24, 3:10 AM

I am not an employee, but what does your bill say?

dave•6/22/24, 3:10 AM

should be pretty easy to figure out

Ddave I am not an employee, but what does your bill say?

JhonacodeOP•6/22/24, 3:12 AM

Yeah the bill charge me for 1 month of use of workers, but it is supposed to be free and that after a specific use they charge something, last month I deleted everything that I had displayed, but they still continue to charge me.

JJhonacode Yeah the bill charge me for 1 month of use of workers, but it is supposed to be ...

dave•6/22/24, 3:13 AM

You opted into

Workers Paid

Workers Paid

for $5/m. https://www.cloudflare.com/plans/developer-platform/

Ddave You opted into `Workers Paid` for $5/m. https://www.cloudflare.com/plans/develop...

JhonacodeOP•6/22/24, 3:17 AM

I have a free.
They even asked me for the transaction details to make a refund and I sent it to them and they still charged me again, hahaha. In the worst case I will have to change the card, I think, ugg.

Ddave You opted into `Workers Paid` for $5/m. https://www.cloudflare.com/plans/develop...

JhonacodeOP•6/22/24, 3:18 AM

Well, thank you very much for answering me, I think I'll stop spamming this.

JJhonacode I have a free. They even asked me for the transaction details to make a refund a...

dave•6/22/24, 3:18 AM

Check here

Cyb3r-Jak3•6/22/24, 3:19 AM

Do you have any subscriptions underhttps://dash.cloudflare.com/?to=/:account/billing/subscriptions ?

CCyb3r-Jak3 Do you have any subscriptions underhttps://dash.cloudflare.com/?to=/:account/bil...

dave•6/22/24, 3:19 AM

I'm guessing he got a partial bill for the month

Ddave Check here

dave•6/22/24, 3:20 AM

@Jhonacode once you download the PDF for your last invoice, you'll probably see this:

CCyb3r-Jak3 Do you have any subscriptions underhttps://dash.cloudflare.com/?to=/:account/bil...

JhonacodeOP•6/22/24, 3:22 AM

Free plan.

dave•6/22/24, 3:22 AM

check your invoice

Ddave @Jhonacode once you download the PDF for your last invoice, you'll probably see ...

JhonacodeOP•6/22/24, 3:22 AM

And yes, with those invoices I made a claim, they are charging me for this.

JhonacodeOP•6/22/24, 3:23 AM

I think it's something strange.

JJhonacode And yes, with those invoices I made a claim, they are charging me for this.

dave•6/22/24, 3:30 AM

did they respond to your claim say you were refunded?

Ddave did they respond to your claim say you were refunded?

JhonacodeOP•6/22/24, 3:33 AM

They responded to me asking for the information for the refund and after 10 days they charged me again for the month of June, hahahaha

Vikash•6/22/24, 3:50 AM

Why Cloudflare requests are served by Amsterdam region in India (AMS). While there are many datacenter in India and operational as per status page.

I see in response header -

Cf-ray: xxxxxxxxxx-AMS

Cf-ray: xxxxxxxxxx-AMS

Vikash•6/22/24, 5:10 AM

Connected with my mobile hotspot and now it's serving from France.

Original message was deleted

Vikash•6/22/24, 5:25 AM

But that's defeat the complete purpose of hosted in Cloudflare. Low latency?

So, the CF delegation should talk to them...as no such issue with AWS

Vikash•6/22/24, 5:29 AM

CF can always complaint to authorities if they doing extortion, blaming won't fix our website latency.

At least CF team work with 2 major player to get it fixed: Jio and Airtel

Vikash•6/22/24, 5:32 AM

https://x.com/vikashrathee/status/1804384706391130368

Vikash Rathee (@vikashrathee) on X

@airtelindia When are you going to fix the @Cloudflare routing?

The requests are still routing via France causing all websites hosted on CF loading slow to millions of users.

https://t.co/4Y0JYmRMzi

CC: @DoT_India

Twitter

•

6/22/24, 5:23 AM

EEthan Does anyone know the actual DC location of the Asia Pacific R2 region, or is it ...

Hello, I’m Allie!•6/22/24, 7:20 AM

It's replicated across a few, but the point is you don't need to know/care exactly where it is

Tho1212334•6/22/24, 8:19 AM

Hi. I need to access cloudflare sites without allowing challenges.cloudflare.com. is this possible?

Tho1212334•6/22/24, 8:20 AM

right now i am even unable to reach the cloudflare support because of challenges.cloudflare.com

TTho1212334 Hi. I need to access cloudflare sites without allowing challenges.cloudflare.com...

Hello, I’m Allie!•6/22/24, 8:27 AM

Why do you need to block it?

Tho1212334•6/22/24, 8:27 AM

it is not EUDSGVO compliant

TTho1212334 it is not EUDSGVO compliant

Hello, I’m Allie!•6/22/24, 8:28 AM

Afaik, no

Tho1212334•6/22/24, 8:28 AM

i need to reach cloudpage sites from work and all 3party calls are blocked without a opt in.

Hello, I’m Allie!•6/22/24, 8:28 AM

If you block it, and a challenge page is triggered, then there isn't much you can do

Hello, I’m Allie!•6/22/24, 8:29 AM

Unless the website owner is willing to make a manual exception for you/your traffic

Tho1212334•6/22/24, 8:29 AM

i am blocked from (felt) 30% of the web. thats not probate

TTho1212334 i am blocked from (felt) 30% of the web. thats not probate

Hello, I’m Allie!•6/22/24, 8:30 AM

Don't know about GVO, but it does appear that Turnstile is GDPR-compliant

Tho1212334•6/22/24, 8:30 AM

i am the only one with the problem? i cant reach cloudflare forums also

Hello, I’m Allie!•6/22/24, 8:31 AM

Oops, sorry

Hello, I’m Allie!•6/22/24, 8:31 AM

Hit my keyboard with the laundry basket

Tho1212334•6/22/24, 8:32 AM

i honestly thought you hit the keyboarr with your head in regard of my question

TTho1212334 i need to reach cloudpage sites from work and all 3party calls are blocked witho...

Hello, I’m Allie!•6/22/24, 8:33 AM

So just to confirm, Turnstile may be GVO-compliant, but because it is not marked as such in your system, it is blocked?

Hello, I’m Allie!•6/22/24, 8:33 AM

I could check with the team whether it actually is/it is planned to be, but then it would be up to you/your team to actually mark it

Tho1212334•6/22/24, 8:34 AM

if you follow the GDPR by word every website has to ask me BEFORE sending my data (get request) to a third party company.

Hello, I’m Allie!•6/22/24, 8:34 AM

This is getting into "lawyer" territory, so I don't quite feel comfortable speaking here one-way-or-the-other

Tho1212334•6/22/24, 8:35 AM

so if i visiting xy.com and they trigger a cloudfalre challenge before showing me the data privacy rules and allow me to opt out they are violating the GDPR

Tho1212334•6/22/24, 8:36 AM

as i am working in the data privacy field i have to be "nit-picking"

Tho1212334•6/22/24, 8:36 AM

ok, i totaly understand, european laws are strange. but it is like it is...

TTho1212334 ok, i totaly understand, european laws are strange. but it is like it is...

Hello, I’m Allie!•6/22/24, 8:37 AM

I'm in the EU too btw, so I know (some of) the pains of GDPR

TTho1212334 as i am working in the data privacy field i have to be "nit-picking"

Hello, I’m Allie!•6/22/24, 8:37 AM

Personal question: if a website processes your IP address, does that require a GDPR warning, even if they don't actually store said IP address?

Tho1212334•6/22/24, 8:37 AM

dpr is great! it is sometimes hard to understand for a "publisher" (website-owner) how to integrade it

Hello everyone, I would appreciate your support with the following. I have a problem, they are char

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