31 replies

account hacked in 2023

is it possible to recover my account if was hacked a year ago ? i fail the claim in game because i can t answer questions with information within 6 months,i still have the device i last played on i have concrete proof of ownership. Im a former player in PMPL WEU 2022 Spring, thank you !

Solution

Feel free to send an email to service@pubgmobile.com regarding this.

Jump to solution

hoodsome•9/23/24, 11:11 AM

we are in the same boat, the answer is no since pubgm support dismiss my appeals. give up

Oosssi is it possible to recover my account if was hacked a year ago ? i fail the claim...

hoodsome•9/23/24, 1:18 PM

notice no pubg mods or support commented on this thread. basically its over for both of our accounts. they are theirs now(the hackers)

osssiOP•9/23/24, 1:20 PM

dont lose hope

Solution

delfin•9/23/24, 1:58 PM

Feel free to send an email to service@pubgmobile.com regarding this.

Oosssi dont lose hope

hoodsome•9/24/24, 9:35 AM

have you made an email? if so how was it? cause i just did email them and basically still denied my claim. it is so over. im done. PUBGM support cannot help even given all the information. i will kill myself

osssiOP•9/24/24, 9:36 AM

im waiting for Error to answer my post on reddit, i believe i will get it back

Oosssi im waiting for Error to answer my post on reddit, i believe i will get it back

hoodsome•9/24/24, 9:39 AM

im hoping you get yours at least

hoodsome•9/24/24, 9:41 AM

At the same time, our system will reset the claim opportunity 7 days after the unsuccessful claim. We recommend that you try to recall your previous gaming situations first. Then, after the claim is reset, kindly follow these steps:

hoodsome•9/24/24, 9:42 AM

this is what they say in the email

osssiOP•9/24/24, 9:42 AM

a simple look at the account logs would do the job, pics and videos would definitely get it back to where it belongs

hoodsome•9/24/24, 9:42 AM

i provided pictures and emails

hoodsome•9/24/24, 9:42 AM

i provided UC receipts

hoodsome•9/24/24, 9:42 AM

its not enough

hoodsome•9/24/24, 9:42 AM

you need to recall what you did 6 months ago

Oosssi a simple look at the account logs would do the job, pics and videos would defini...

hoodsome•9/25/24, 7:04 AM

so whats the update

osssiOP•9/25/24, 7:05 AM

im still waiting

hoodsome•9/25/24, 7:12 AM

thats very long. i got notification of my dismissal after a few hours

osssiOP•9/25/24, 7:13 AM

did you post on reddit ?

hoodsome•9/25/24, 7:16 AM

yes. still denied

osssiOP•9/25/24, 7:17 AM

then the only solution is to create a new account

hoodsome•9/25/24, 7:18 AM

theres other chpice

hoodsome•9/25/24, 7:18 AM

quit entirely

hoodsome•9/25/24, 7:18 AM

already spent at least 800$ worth of UC gone down the drain

hoodsome•9/25/24, 7:18 AM

dont wanna start over

osssiOP•9/27/24, 5:02 AM

@hoodsome i got rejected on my post on reddit, i will try to send an email when i have time

Oosssi @hoodsome i got rejected on my post on reddit, i will try to send an email when ...

hoodsome•9/27/24, 5:53 AM

they will insist for you to use the account recovery claim in the pubg mobile app. So just pray that the hacker gets cancer or worse cause i dont think youll be getting your account back

osssiOP•9/27/24, 12:48 PM

you were right, they don't review any evidence, just got the email from them rejected one more time

Oosssi you were right, they don't review any evidence, just got the email from them rej...

hoodsome•9/30/24, 11:29 AM

yeah just make a new account if you still like to play. Pubg support sucks and worthless even with all the evidence you have if it isnt a few months ago then they dont even try looking at it

osssiOP•9/30/24, 11:34 AM

i have a friend who can give me his secondary account but won't be the same

hoodsome•9/30/24, 12:04 PM

yeah im gonna leave now cause im quitting cause i have no account lol adios

account hacked in 2023

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