startups -we receive the credits but not sure how to get started, anyone can help?
we received the credits but in the email is not clear how to get started
S?
VHey. What do you mean? You mean how to use the credits?
VYou can only see the credits on an invoice. So once you buy something you see 2 things:
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits
Si have a few questions, so if we receive the email the credits are already applied to an account? do we have to create an account with the same email as credits where given or there is code that we can use in our existing cloudflare account?
Semail is very clear regarding this
Vthe credits are already applied to the account you used in the application form, you don't have to create another account, and there's no code
Vyou can use the credits right away
VIf you send me your domain or account id, I can check if the credits were applied to that account
Sok, here it's 4db4bfe5027f2feaea708750c8bc7cff
Swe just created the account with same name as the form
Swhere we received the confirmation of credits
S@Vero can u please confirm this is ok?
Vwhat's the name of the company?
Sname of the account is
Si shared the id below
VYour credits were applied to the account of the domain that you used in the application form. And according to the system, you're already using those credits
Vyou don't need to create a new account
Sok but still a little confused
Scan u confirm that's the id or is another one?
Show can i see in the dashboard if credits are applied
S?
Saccound id: 920b1a6e159cf77dab28969103a4765b
account id: 4db4bfe5027f2feaea708750c8bc7cff
it's one of thease? sorry for many quesitons but is hard to know in the dashboard
account id: 4db4bfe5027f2feaea708750c8bc7cff
it's one of thease? sorry for many quesitons but is hard to know in the dashboard
Vyou can only see them on an invoice. The invoice shows what it would have cost and then marks that product or service down to $0, and at the top of each invoice you will see the remaining balance of credits
Vyes, it's 920b1a6e159cf77dab28969103a4765b
Sthanks
Shi @Vero we are still receiving billing and paying in that account, can you check why credits where not used?
Sor anyone from cloudflare that can help
Vwhich domain did you use in your application?
Show domains are associated with workers ai?
Sor vectorize
VSorry, when I said "application," I meant the form you filled out to apply for the startups program. Which domain did you use in that form?
SI don't remember we have multiple domains, can u check? Above u confirmed we had credits applied and we have the account id
VYes but the team was asking for the specific domain as well
SEmail uses was
jvaz@goshops.ai, that one of our domains, but we use worker ai and other stuff that's not directly associated with a domain
jvaz@goshops.ai, that one of our domains, but we use worker ai and other stuff that's not directly associated with a domain
S@Vero any news? We are worried that credits were given but we are still paying
Vyou should have received a refund on Jan 15th
Scan u confirm now our accoun has credit so this won't happend next month?
VYeah, your account already had the credits. There was a billing issue that already has been fixed, but If it happens again please reach out
