Cloudflare Developers•13mo ago

startups -we receive the credits but not sure how to get started, anyone can help?

we received the credits but in the email is not clear how to get started

scottoOP•12/18/24, 5:53 PM

Vero•12/18/24, 5:55 PM

Hey. What do you mean? You mean how to use the credits?

Vero•12/18/24, 5:55 PM

You can only see the credits on an invoice. So once you buy something you see 2 things:
#1 the invoice shows what it would have cost and then marks that product or service down to $0
#2 at the top of each invoice you will see the remaining balance of credits

scottoOP•12/18/24, 5:57 PM

i have a few questions, so if we receive the email the credits are already applied to an account? do we have to create an account with the same email as credits where given or there is code that we can use in our existing cloudflare account?

scottoOP•12/18/24, 5:57 PM

email is very clear regarding this

Vero•12/19/24, 12:41 PM

the credits are already applied to the account you used in the application form, you don't have to create another account, and there's no code

Vero•12/19/24, 12:43 PM

you can use the credits right away

Vero•12/19/24, 12:45 PM

If you send me your domain or account id, I can check if the credits were applied to that account

scottoOP•12/19/24, 7:28 PM

ok, here it's 4db4bfe5027f2feaea708750c8bc7cff

scottoOP•12/19/24, 7:28 PM

we just created the account with same name as the form

scottoOP•12/19/24, 7:28 PM

where we received the confirmation of credits

scottoOP•12/20/24, 12:35 PM

@Vero can u please confirm this is ok?

Sscotto @Vero can u please confirm this is ok?

Vero•12/20/24, 12:46 PM

what's the name of the company?

scottoOP•12/20/24, 12:52 PM

name of the account is

scottoOP•12/20/24, 12:52 PM

i shared the id below

Vero•12/20/24, 1:02 PM

Your credits were applied to the account of the domain that you used in the application form. And according to the system, you're already using those credits

Sscotto we just created the account with same name as the form

Vero•12/20/24, 1:02 PM

you don't need to create a new account

scottoOP•12/20/24, 2:00 PM

ok but still a little confused

scottoOP•12/20/24, 2:01 PM

can u confirm that's the id or is another one?

scottoOP•12/20/24, 2:01 PM

how can i see in the dashboard if credits are applied

scottoOP•12/20/24, 2:01 PM

scottoOP•12/20/24, 2:03 PM

accound id: 920b1a6e159cf77dab28969103a4765b
account id: 4db4bfe5027f2feaea708750c8bc7cff

it's one of thease? sorry for many quesitons but is hard to know in the dashboard

Sscotto how can i see in the dashboard if credits are applied

Vero•12/20/24, 2:22 PM

you can only see them on an invoice. The invoice shows what it would have cost and then marks that product or service down to $0, and at the top of each invoice you will see the remaining balance of credits

Sscotto accound id: 920b1a6e159cf77dab28969103a4765b account id: 4db4bfe5027f2feaea70875...

Vero•12/20/24, 2:22 PM

yes, it's 920b1a6e159cf77dab28969103a4765b

scottoOP•12/20/24, 2:27 PM

thanks

scottoOP•1/16/25, 1:28 PM

hi @Vero we are still receiving billing and paying in that account, can you check why credits where not used?

scottoOP•1/16/25, 1:28 PM

or anyone from cloudflare that can help

Sscotto hi @Vero we are still receiving billing and paying in that account, can you chec...

Vero•1/16/25, 3:58 PM

which domain did you use in your application?

scottoOP•1/16/25, 4:11 PM

how domains are associated with workers ai?

scottoOP•1/16/25, 4:12 PM

or vectorize

Vero•1/16/25, 5:12 PM

Sorry, when I said "application," I meant the form you filled out to apply for the startups program. Which domain did you use in that form?

VVero Sorry, when I said "application," I meant the form you filled out to apply for t...

scottoOP•1/16/25, 6:58 PM

I don't remember we have multiple domains, can u check? Above u confirmed we had credits applied and we have the account id

Vero•1/16/25, 7:00 PM

Yes but the team was asking for the specific domain as well

scottoOP•1/16/25, 9:52 PM

Email uses was

jvaz@goshops.ai, that one of our domains, but we use worker ai and other stuff that's not directly associated with a domain

scottoOP•1/17/25, 1:41 PM

@Vero any news? We are worried that credits were given but we are still paying

Vero•1/17/25, 1:43 PM

you should have received a refund on Jan 15th

scottoOP•1/22/25, 2:43 PM

can u confirm now our accoun has credit so this won't happend next month?

Vero•1/22/25, 4:52 PM

Yeah, your account already had the credits. There was a billing issue that already has been fixed, but If it happens again please reach out

startups -we receive the credits but not sure how to get started, anyone can help?

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