Browser app is reachable; API is not
hey y'all! I'm really just checking in here to see if this is a super common issue. I'm hosting on my home PC and can access the web interface from my iphone via /[public IP]:2283/, but when i try plugging /[public IP]:2283/api into the mobile app it just snap responds "server is not reachable."
18 Replies
:wave: Hey @LiuLiu,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJAChecklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like
fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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High performance self-hosted photo and video management solution. - Issues · immich-app/immich
do i need to downgrade my server version to match the mobile app..?
First, you should really not be port forwarding immich directly. It runs over http and is insecure. Everything is being sent plain text. Please do everything over local ip unless you have a vpn and a reverse proxy with SSL
What version of mobile app and server do you have?
app v is 1.124.0, server is 1.124.2
That's fine
ah ok noted
Please test over local ip, and if you are using an apple device, validate allow local network connections for immich is checked
i'll test api over local when i'm home. (currently not on the same network as my server). Of note: when i go to API from the browser, /[public-ip]:2283/api, this is what appears. not sure if this is normal or not
Yes that's normal, there is no api endpoint directly
guess i'll test when i'm home then. does immich block api calls over public network, or is it just bad practice? 😅
It won't block them. But yes very bad practice. All network requests when doing this are sent in plain text. Passwords, images, and any other data can be easily read
Update: WRONG_VERSION_NUMBER in client. (iOS version number…? server version number..?)
either way, i’ve brought server down to 1.124.0, no improvement.
update: resolved. I had to prefix the HTTP:// in front of the ip address in immich app.....
[ip]:2283/api fails
http://[ip]:2283/api succeeds
Sorry, thought you just removed that for brevity. Yes you need http(s) in front of the url
silly of me :) i am of a different era. where such things are taken wholly for granted