Games installed to another drive not starting

I've Installed Heroic from .deb file using Linux mint deb installer.
the Boot partition is only 250GB so using 500 GB secondary (always mounted) sata SSD for media library
and installed 3 games namely:

Genshin Impact
Zenless Zone Zero
Snowbreak

to the mounted drive source folder : /mnt/188627A386277FFC/Games/
but upon launching the game from launcher the game, it goes from
play button > Launching > Playing > back to play button

checking the logs after launching the launcher from Terminal I see following warning

(13:13:12) WARNING: [DXVKInstaller]:    DXVK cannot be installed on a Proton or a invalid prefix!

(13:13:12) WARNING: [DXVKInstaller]:    DXVK cannot be installed on a Proton or a invalid prefix!

(13:13:12) WARNING: [DXVKInstaller]:    DXVK cannot be installed on a Proton or a invalid prefix!

(13:13:12) WARNING: [DXVKInstaller]:    DXVK cannot be installed on a Proton or a invalid prefix!

I also have updated the wine version in the launcher too

Wine - GE - Latest

Wine - GE - Latest

Wine - GE - Latest

Wine - GE - Latest

(already had Latest Wine installed on system)

also I wasn't able to send log file, so attached the file
got the following error

(13:15:48) ERROR:   [LogUploader]:      Failed to upload log file, response error code 403 FORBIDDEN, text: Your network (2405:201:4000::/40) is blocked from uploading files.

(13:15:48) ERROR:   [LogUploader]:      Failed to upload log file, response error code 403 FORBIDDEN, text: Your network (2405:201:4000::/40) is blocked from uploading files.

(13:15:48) ERROR:   [LogUploader]:      Failed to upload log file, response error code 403 FORBIDDEN, text: Your network (2405:201:4000::/40) is blocked from uploading files.

(13:15:48) ERROR:   [LogUploader]:      Failed to upload log file, response error code 403 FORBIDDEN, text: Your network (2405:201:4000::/40) is blocked from uploading files.

41869934302e4b8cafac2d3c0e7c293d-lastPlay.log3.23KB

faint-whiteOP•2/9/25, 8:20 AM

Heroic laucher log file

2025-02-09T08_04_25-heroic.log14.59KB

awake-maroon•2/9/25, 1:13 PM

is that other drive formatted as NTFS?

Aawake-maroon is that other drive formatted as NTFS?

accused-moccasin•2/9/25, 5:42 PM

I have the same problem with an exfat drive

awake-maroon•2/9/25, 5:48 PM

can you try creating the wine prefixes in a linux partition? because I understand games should work installed in any filesystem as long as the wine prefix is created in a linux filesystem

nursing-lime•2/9/25, 7:26 PM

Do not put Wine prefixes on exfat or ntfs drives

Aawake-maroon is that other drive formatted as NTFS?

faint-whiteOP•2/9/25, 7:49 PM

I think yes

Nnursing-lime Do not put Wine prefixes on exfat or ntfs drives

faint-whiteOP•2/9/25, 7:49 PM

so where should I put them
also the launcher suggests to put prefix separate for separate games

faint-whiteOP•2/9/25, 7:50 PM

(sry for the ping)

dry-scarlet•2/9/25, 8:20 PM

the default location heroic uses is good, ~/Games/Heroic/Prefixes/default~/Games/Heroic/Prefixes/default

awake-maroon•2/9/25, 10:27 PM

put the prefixes wherever you want but in a linux partition, the recommendation is one prefix per game to you can thinker configurations for one game without breaking another game that already works (you can use the same prefix for multiple games if you know what you are doing)

Aawake-maroon put the prefixes wherever you want but in a linux partition, the recommendation ...

faint-whiteOP•2/10/25, 6:16 PM

that's the thing Idk what I am doing :hmmfry:

faint-whiteOP•2/10/25, 6:17 PM

first time doing this kind of thing
usually played on windows but since win 11 laptop starts to take off on idle so switching to linux

awake-maroon•2/10/25, 6:19 PM

I imagine your linux operating system is installed on a partition with a linux filesystem, you can probably use that, so point the Wine prefixWine prefix setting of the games to <your home>/Games/Heroic/Prefixes/<something><your home>/Games/Heroic/Prefixes/<something> and it should work

faint-whiteOP•2/10/25, 6:19 PM

today will back up data from that drive and will format it to fat32
does it support fat32?

awake-maroon•2/10/25, 6:20 PM

ext4 or other linux filesystem is recommended, I think fat32 is not supported (also super old)

awake-maroon•2/10/25, 6:20 PM

though windows can't see linux partitions by default, so don't format a drive you want to also access from windows

awake-maroon•2/10/25, 6:21 PM

to be clear: the games can be installed in a windows partition, the PREFIX needs to be in a linux partition

awake-maroon•2/10/25, 6:21 PM

these are 2 different things

Aawake-maroon I imagine your linux operating system is installed on a partition with a linux f...

faint-whiteOP•2/10/25, 6:21 PM

ok, btw I have also installed wine on system beforehand
I don't have to point it to that right

Aawake-maroon though windows can't see linux partitions by default, so don't format a drive yo...

faint-whiteOP•2/10/25, 6:22 PM

yeah was using that drive to share files between the OS's

Aawake-maroon to be clear: the games can be installed in a windows partition, the PREFIX needs...

faint-whiteOP•2/10/25, 6:22 PM

btw what does prefix mean, what does it contains

faint-whiteOP•2/10/25, 6:23 PM

it's not something required by game files like shaders or something?

faint-whiteOP•2/10/25, 6:23 PM

I'm suspecting it hold registry data game makes when installing

awake-maroon•2/10/25, 6:24 PM

wine: (or proton) is the tool that runs windows apps on linux
install dir: this is where heroic will download the game (can be a NTFS drive, that's fine)
wine prefix: it's a folder with a windows-likewindows-like file structure so games think they are running inside windows (like a fake C drive, fake program files folder, fake windows folder, etc), the prefix is created by wine/proton, should be in a linux partition and in a folder different than the game install folder

awake-maroon•2/10/25, 6:25 PM

heroic, by default, tells wine to create the prefixes in <home dir>/Games/Heroic/Prefixes/...<home dir>/Games/Heroic/Prefixes/... so you had to change this for prefixes to be in the wrong place

awake-maroon•2/10/25, 6:25 PM

unless you put your home directory in a NTFS partition?

awake-maroon•2/10/25, 6:26 PM

I can't really know what your partitions look like

Aawake-maroon unless you put your home directory in a NTFS partition?

faint-whiteOP•2/10/25, 6:28 PM

my home is in Linux 200GB partition (1 TB nvme SSD drive partitioned 700,200 for windows, linux respectively not actual numbers approx).

games are installed in another SATA 500GB SSD drive (ntfs)

Aawake-maroon heroic, by default, tells wine to create the prefixes in `<home dir>/Games/Heroi...

faint-whiteOP•2/10/25, 6:30 PM

I've put prefix in respective game folders
so have to change it

faint-whiteOP•2/10/25, 6:30 PM

thanks you for answering my many questions

Ffaint-white I've put prefix in respective game folders so have to change it

dry-scarlet•2/10/25, 6:31 PM

the prefix should not go in the game install folders if that's what you mean

Ddry-scarlet the prefix should not go in the game install folders if that's what you mean

faint-whiteOP•2/10/25, 6:32 PM

yeah have done that

faint-whiteOP•2/10/25, 6:32 PM

will change now and will let you guys know how it goes

awake-maroon•2/10/25, 6:35 PM

in general, don't change settings you are not sure about, heroic's defaults are the safest values

if you are not sure what a setting does it's better to ask here on discord

faint-whiteOP•2/10/25, 6:49 PM

ok
I've changed the default prefixes to the drive where the games are going to be installed

faint-whiteOP•2/10/25, 6:49 PM

I don't remember the default s

Ffaint-white ok I've changed the default prefixes to the drive where the games are going to b...

nursing-lime•2/10/25, 6:50 PM

do not do this if you're still using an NTFS drive for the games

awake-maroon•2/10/25, 6:50 PM

the important things are:

the partition for the prefixes should be a linux partition
the prefixes folders should NOT be the game install folders
the prefixs don't need to be in the same drive as the installations

Aawake-maroon the important things are: - the partition for the prefixes should be a linux par...

faint-whiteOP•2/10/25, 6:50 PM

ok will follow this

Nnursing-lime do not do this if you're still using an NTFS drive for the games

faint-whiteOP•2/10/25, 6:52 PM

the problem is I've already done before coming here
you can see that game settings I posted
it's started with /mnt/1886...
mnt is the mounted drive

faint-whiteOP•2/10/25, 6:59 PM

changed the prefixes
launched
wine popped up
it works

But as the prefix is emulating windows in Linux partition
it says it has insufficient space even if I've chosen different mounted drive

nursing-lime•2/10/25, 6:59 PM

/mnt/mnt is a folder in which drives are mounted. it shouldn't be the actual mount point

Nnursing-lime `/mnt` is a folder in which drives are mounted. it shouldn't be the actual mount...

faint-whiteOP•2/10/25, 7:00 PM

yeah that's the issue I'm facing now

nursing-lime•2/10/25, 7:00 PM

you set your mount point, don't set it to /mnt/mnt. set it to /mnt/<drive name>/mnt/<drive name>

nursing-lime•2/10/25, 7:00 PM

secondly, with respect to Genshin and ZZZ, the Mihoyo installer only looks to the drive letter for free space. use winecfg to set a new drive letter pointing to /mnt/<drive>/mnt/<drive>

faint-whiteOP•2/10/25, 7:01 PM

nursing-lime•2/10/25, 7:01 PM

it's looking to Z:Z: for free space, which on a linux system is usually going to be just like 8GB

Nnursing-lime you set your mount point, don't set it to `/mnt`. set it to `/mnt/<drive name>`

faint-whiteOP•2/10/25, 7:01 PM

drive name is showing up as this long alphanumeric string

nursing-lime•2/10/25, 7:01 PM

that's fine

nursing-lime•2/10/25, 7:01 PM

open winecfg and make a new drive letter pointing to /mnt/188...//mnt/188.../

Games installed to another drive not starting

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