we did not noticed that a payment did not went fully through
we did not noticed that a payment did not went fully through
Juntil the videos were gone
1Gotcha, at least it's 'only' a billing issue and not something else. I hope you get it sorted soon
JYeah we also hope so. We are desparate to make it work no matter the price.
Janybody know if Stream's biffing it rn?
JHave had a video in queue for a good couple minutes
Jthere we go nvm it finally started
JDear Walshy
We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.
Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.
We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.
We appreciate your time, effort, and any help you can provide.
Warm regards,
We’re reaching out with a deep sense of urgency and concern. Unfortunately, we’re unable to log in to the support platform using our Cloudflare dashboard credentials, which means we can’t respond under our original ticket. Because of this, we had no choice but to open a new one.
Our business is losing revenue every single day due to the videos being unavailable, and we’re truly struggling to find a solution. We had a similar situation last year, and your team was incredibly supportive in restoring the videos from your backup servers. That help meant the world to us.
We’re hoping—more than anything—that it’s possible to do the same again. We are willing to cover any costs necessary to make it happen. Please let us know if there’s anything we can do to expedite the process.
We appreciate your time, effort, and any help you can provide.
Warm regards,
MPinging Walshy repeatedly is very unlikely to fix a billing issue he isn’t responsible for, I’ll be honest
MIf costs aren’t an issue, for the future, consider getting an enterprise plan as you get much better support methods/SLAs then
1Has AV1 encoding been abandoned? The blog from 2022 has a docs link that now 404s. Is H265 in some way planned in the future?
JI just wanted to express my deepest gratitude to the Cloudflare team. They were able to resolve our issue. Very thankful
XCan watermarks still be added to videos that have already been uploaded to the stream
1Nah you need to reupload
GHi, I have a problem with the stream service.
Videos at random times return the message ‘server IP address cannot be found’ not only in the stream frame on my site, but also in the cloudflare panel when trying to run a video from a link.
The problem occurs several times a day
After a while, everything returns to normal and the video works correctly
Has anyone encountered a similar problem?
Videos at random times return the message ‘server IP address cannot be found’ not only in the stream frame on my site, but also in the cloudflare panel when trying to run a video from a link.
The problem occurs several times a day
After a while, everything returns to normal and the video works correctly
Has anyone encountered a similar problem?
GGSharing here for those who haven't seen :MeowHeartCloudflare:
1As a note for the Stream PM, I'd love some more documentation on how we can use
ad-url
BHi, any Idea how to signed WebRTC Playback URL ? so only logged in people have access to webrtc whep url
BI tried using example https://developers.cloudflare.com/stream/viewing-videos/securing-your-stream/#option-2-generating-signed-tokens-without-calling-the-token-endpoint but won't work
Cloudflare Docs
By default, videos on Stream can be viewed by anyone with just a video id. If you want to make your video private by default and only give access to certain users, you can use the signed URL feature. When you mark a video to require signed URL, it can no longer be accessed publicly with only the video id. Instead, the user will need a signed url...
B
SHello, i pay $5 a month for stream and images, i want to confirm that these are pre paid credits and that there i no possibility of running up a big bill larger than the $5 a month, like some of the horror stories we here from AWS etc. e.g. when the limit runs out on stream does it just stop serving media and images.
DNo you’re paying $5 for a storage limit. Playback is what causes extra cost, though IIRC there is some included in that. Require signed playback URLs to limit exposure
Si want to be sure that exposure ends when i hit my bandwidth limit, even with require signed playback URL's.
1You can't without a self developed solution
SWould that solution be something like only allowing a user to watch a video x amount of times before stopping them etc. How do media heavy companies deal with this where a user could pay for an item and possibly watch it endlessly, e.g. Udemy.
1Usually its about scale. The viewers who watch only a couple videos a month will subsidize the higher usage users
For a simple solution, you could set a timer on the frontend that for every minute the video is playing, a user's ID and watchtime is pushed to a DB or something that you track and use as you need. Perhaps users log in to access content, lock out their account when they reach a specific viewtime
For a simple solution, you could set a timer on the frontend that for every minute the video is playing, a user's ID and watchtime is pushed to a DB or something that you track and use as you need. Perhaps users log in to access content, lock out their account when they reach a specific viewtime
SAppreciate the advice, do you happen to know if stream supports watch time or that is something I need to handle on the front end? I am a back end engineer using htmx so I don’t have much experience with front end work.
1Nah you'll need to handle on the frontend. The builtin Stream player will emit events like
https://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/
playplayingprogresshttps://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/
Cloudflare Docs
For further control and customization, we provide an additional JavaScript SDK that you can use to control video playback and listen for media events.
SHi team, can anyone give us any guidance on what the roadmap/timeline is looking like for these "coming soon" features of Stream + WebRTC?
https://developers.cloudflare.com/stream/webrtc-beta/#limitations-while-in-beta
https://developers.cloudflare.com/stream/webrtc-beta/#limitations-while-in-beta
Cloudflare Docs
Sub-second latency live streaming (using WHIP) and playback (using WHEP) to unlimited concurrent viewers.
1:soontm:
1Or
1:soonsoontm:
HIm having the same issue but I’m trying to do it to a live stream. Is it possible ?
KHello folks, Im using the stream API to upload videos, we are currently in testing phase, so I usually delete all videos using the SDK before uploading a bunch of videos.
However, after several 30-37 seconds videos (15-16MB) uploaded, I get the following:
{"result":null,"success":false,"errors":[{"code":10011,"message":"Storage capacity exceeded: You have exceeded your allocated storage quota. Delete videos or purchase more minutes to continue uploading content."}],"messages":[{"code":10011,"message":"You have uploaded 1080.00 minutes and are allocated 1000 minutes."}]}
when I go to stream dashboard page, I can see:
Storage Capacity
You have 27 videos in your Stream library.
You have 15 minutes of video content in your Stream library.
Your storage capacity is 1,000 minutes (98% remaining).
Im wondering, is there a mismatch between the API and the dashboard? and what happens to deleted videos? do you actually delete them or they are just hidden?
Thanks in advance!
However, after several 30-37 seconds videos (15-16MB) uploaded, I get the following:
{"result":null,"success":false,"errors":[{"code":10011,"message":"Storage capacity exceeded: You have exceeded your allocated storage quota. Delete videos or purchase more minutes to continue uploading content."}],"messages":[{"code":10011,"message":"You have uploaded 1080.00 minutes and are allocated 1000 minutes."}]}
when I go to stream dashboard page, I can see:
Storage Capacity
You have 27 videos in your Stream library.
You have 15 minutes of video content in your Stream library.
Your storage capacity is 1,000 minutes (98% remaining).
Im wondering, is there a mismatch between the API and the dashboard? and what happens to deleted videos? do you actually delete them or they are just hidden?
Thanks in advance!
K24/7 Stream + WordPress Optimization (Design)
We using ffmpeg for a Radio Studio Live Stream. It shows all the time that the stream just runs arround 30minutes. How we can change that. It would be a 24/7 Stream, so we also dont need a recording of that stream. Also whats the best way to change the design of the Cloudflare Player. We dont need “Live Count” or the timeline for skipping back and forward.
We using ffmpeg for a Radio Studio Live Stream. It shows all the time that the stream just runs arround 30minutes. How we can change that. It would be a 24/7 Stream, so we also dont need a recording of that stream. Also whats the best way to change the design of the Cloudflare Player. We dont need “Live Count” or the timeline for skipping back and forward.
1Can you reproduce the 30mins behaviour when streaming through a client like OBS?
Have you read through the docs on using the player? https://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/
Have you read through the docs on using the player? https://developers.cloudflare.com/stream/viewing-videos/using-the-stream-player/using-the-player-api/
Cloudflare Docs
For further control and customization, we provide an additional JavaScript SDK that you can use to control video playback and listen for media events.
Kalso the stream is stoping from time to time
Kbut we still sending
1I would say its more likely to be on the ffmpeg side than anything. Try it out from a regular streaming client and see how you go. I personally have done dozens of streams being 3+ hours long, with the longest going for like 10 hours with no problem
Kok. thank you. And how would i stop that recording? We dont need it and it fills just space 
1For a 24/7 stream, I would set up a cron function that restarts the stream once a day. Using the webhooks for Stream when a stream starts/stops, invoke a Worker to delete the video
HHi e everyone, if I have recorded videos, how best can I merge the videos, I got some internet connection, so videos broke down into 2
1You'll have to do this off-platform
1For anyone that hasn't noticed, Stream now has DVR mode for Live! https://developers.cloudflare.com/stream/stream-live/dvr-for-live/
Great new feature, do I need this enabled for my account or just per stream?
Great new feature, do I need this enabled for my account or just per stream?
1Per stream, the recommendation is to use the video ID which is generated once the stream goes live
HThis is amazing @1984 Ford Laser
HHow can one know that stream ended on the API, tather than deleting, I wanted to auto play, what was streamed (recoreded), without maunally getting HLS from streamed videos section ?
1With this new DVR feature, if you use the embed code/manifest from the video generated by the stream, instead of the live input itself, the manifest will automatically transition to a vod automatically upon completion
HWow, amazing, this is all I wanted, let me test it with HLS
HJust a quick one, do we have statuses, that the stream has ended ? @1984 Ford Laser , for the vod to be replayed? or once the ingestions stops from the livestream source (camera , obs, etc), then it starts right away ?
