Immich•9mo ago

Specific Images fail to upload with no error

Hello,
I have 4 Images that dont want to get uploaded. Images before and after work fine. In the Logs from the Server and in the Logs from the App are no reasons besides

Failed: 4

Failed: 4

Failed: 4

Failed: 4 in the mobile App. The Mobile Apps Log Level is set to Finest so I should get everything.

The logs from the Server also dont show nothing, besides that I'm connected:

immich_server            | [Nest] 17  - 04/02/2025, 3:03:04 PM     LOG [Api:Bootstrap] Immich Server is listening on http://[::1]:2283 [v1.131.3] [production] 
immich_server            | [Nest] 17  - 04/02/2025, 3:03:17 PM     LOG [Api:EventRepository] Websocket Connect:    k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:04:52 PM     LOG [Api:EventRepository] Websocket Disconnect: k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:05:06 PM     LOG [Api:EventRepository] Websocket Connect:    36nm2cYcevJD-__iAAAD

immich_server            | [Nest] 17  - 04/02/2025, 3:03:04 PM     LOG [Api:Bootstrap] Immich Server is listening on http://[::1]:2283 [v1.131.3] [production] 
immich_server            | [Nest] 17  - 04/02/2025, 3:03:17 PM     LOG [Api:EventRepository] Websocket Connect:    k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:04:52 PM     LOG [Api:EventRepository] Websocket Disconnect: k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:05:06 PM     LOG [Api:EventRepository] Websocket Connect:    36nm2cYcevJD-__iAAAD

immich_server            | [Nest] 17  - 04/02/2025, 3:03:04 PM     LOG [Api:Bootstrap] Immich Server is listening on http://[::1]:2283 [v1.131.3] [production] 
immich_server            | [Nest] 17  - 04/02/2025, 3:03:17 PM     LOG [Api:EventRepository] Websocket Connect:    k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:04:52 PM     LOG [Api:EventRepository] Websocket Disconnect: k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:05:06 PM     LOG [Api:EventRepository] Websocket Connect:    36nm2cYcevJD-__iAAAD

immich_server            | [Nest] 17  - 04/02/2025, 3:03:04 PM     LOG [Api:Bootstrap] Immich Server is listening on http://[::1]:2283 [v1.131.3] [production] 
immich_server            | [Nest] 17  - 04/02/2025, 3:03:17 PM     LOG [Api:EventRepository] Websocket Connect:    k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:04:52 PM     LOG [Api:EventRepository] Websocket Disconnect: k2DjYdyrvCgmVb3EAAAB
immich_server            | [Nest] 17  - 04/02/2025, 3:05:06 PM     LOG [Api:EventRepository] Websocket Connect:    36nm2cYcevJD-__iAAAD

It also doesnt matter from where I upload them. I tried the mobile app on both iOS and Android and the Webapp. The Server and the Apps are on the latest Version

Immich•4/2/25, 1:12 PM

:wave: Hey @Domi,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

Immich•4/2/25, 1:12 PM

Checklist

I have...

:ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
:ballot_box_with_check: read applicable release notes.
:ballot_box_with_check: reviewed the FAQs for known issues.
:ballot_box_with_check: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:ballot_box_with_check: uploaded the relevant information (see below).
:ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

ImmichAPP•4/2/25, 1:24 PM

This sounds like it could be a reverse proxy issue. Here's a link to the relevant documentation page: https://immich.app/docs/administration/reverse-proxy

DomiOP•4/2/25, 1:26 PM

Details about my System:

Immich runs on Ubuntu 24.04.2 in a LXC inside a Docker Container. The local librarylibrary folder is a Symlink to /mnt/Immich/mnt/Immich. That mount is via NFS to my NAS. Immich has read and write Perms to that share.

Output from

df -h

df -h

Filesystem                        Size  Used Avail Use% Mounted on
/dev/mapper/pve-vm--110--disk--0   16G  6.7G  8.2G  45% /
none                              492K  4.0K  488K   1% /dev
tmpfs                              16G     0   16G   0% /dev/shm
tmpfs                             6.3G  476K  6.3G   1% /run
tmpfs                             5.0M     0  5.0M   0% /run/lock
192.168.10.5:/Immich              2.5T 1014G  1.5T  40% /mnt/Immich
tmpfs                             3.2G  8.0K  3.2G   1% /run/user/0
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/8690fc8c9e43137eadc92f75333641c1ae96ae0dd72589d6a8e753de9ff69b88/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/a2a92daed814b707dc0b7361a0122fdd91dc9876e2aeaba40a58a186ed182962/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/b33aa0a4f5454536d1f0171ce7b8bb8befa120714860cf3a9208c8ce9b6c5057/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/8a7e27a19cc38b9ce074297756a1182edf0a3f6d3b99f30ca1499e671e5cb895/merged

Filesystem                        Size  Used Avail Use% Mounted on
/dev/mapper/pve-vm--110--disk--0   16G  6.7G  8.2G  45% /
none                              492K  4.0K  488K   1% /dev
tmpfs                              16G     0   16G   0% /dev/shm
tmpfs                             6.3G  476K  6.3G   1% /run
tmpfs                             5.0M     0  5.0M   0% /run/lock
192.168.10.5:/Immich              2.5T 1014G  1.5T  40% /mnt/Immich
tmpfs                             3.2G  8.0K  3.2G   1% /run/user/0
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/8690fc8c9e43137eadc92f75333641c1ae96ae0dd72589d6a8e753de9ff69b88/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/a2a92daed814b707dc0b7361a0122fdd91dc9876e2aeaba40a58a186ed182962/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/b33aa0a4f5454536d1f0171ce7b8bb8befa120714860cf3a9208c8ce9b6c5057/merged
overlay                            16G  6.7G  8.2G  45% /var/lib/docker/overlay2/8a7e27a19cc38b9ce074297756a1182edf0a3f6d3b99f30ca1499e671e5cb895/merged

Immich Infos:

Server Version: v1.131.3
App Version: 1.131.0 build.200

Logs are provided in the Initial Message
docker-compose.yamldocker-compose.yaml and the

.env

.env

are uploaded as Files

Troubleshooting

I tried uploading the Images via the App on Android and iOS using the latest Version of the app and the Server
I tried uploading the Images via the Webapp on a Desktop Device
I tried accessing Immich without the Reverse Proxy on both mobile Devices and the Desktop Device

docker-compose.yml3.13KB

env939B

IImmich ## Checklist I have... 1. :ballot_box_with_check: verified I'm on the latest rel...

ImmichAPP•4/2/25, 1:27 PM

Successfully submitted, a tag has been added to inform contributors. :white_check_mark:

Alex Tran•4/2/25, 1:54 PM

Can you zip one of the file and DM me? I can check for you

DomiOP•4/2/25, 1:57 PM

Sure

DDomi Sure

Alex Tran•4/2/25, 2:13 PM

Hey I can't replicate it

Alex Tran•4/2/25, 2:13 PM

Are you uploading over a reverse proxy?

Alex Tran•4/2/25, 2:13 PM

probably you don't have the correct flag for larger file size

DomiOP•4/2/25, 2:16 PM

My Reverse Proxy setup looks like this. I havent changed that since I set up Immich. I have Videos uploaded which are 14GB big. I also tried it without the Reverse Proxy with the same Issue

schuhbacca•4/2/25, 2:21 PM

Not to say it's the root cause but running in an LXC is bound to cause possible issues. Many other users have reported randomly having problems when using them instead of a VM. No idea if that's the root cause, but probably isn't helping.

DomiOP•4/2/25, 2:24 PM

I could convert it to a VM later and see if I still get the issues. Thank you for the tip

Alex Tran•4/2/25, 2:26 PM

Can you help open the browser console, then network tab, then upload a file

Alex Tran•4/2/25, 2:26 PM

After that can you click on the red record and post the screenshot/payload of the body

DomiOP•4/2/25, 2:31 PM

Alex Tran•4/2/25, 2:35 PM

Can you capture the response tab?

DomiOP•4/2/25, 2:37 PM

Sure. That says the file is too large even tho I added the client_max_body_size 50000M;client_max_body_size 50000M;

Alex Tran•4/2/25, 2:38 PM

are you accessing over http or https?

DomiOP•4/2/25, 2:38 PM

I use https

Alex Tran•4/2/25, 2:39 PM

have you restarted your proxy after adding the client_max_body_size config?

DomiOP•4/2/25, 2:39 PM

I reloaded Nginx. Let me try to restart it

DomiOP•4/2/25, 2:41 PM

Okay I found the issue and I feel dumb. I had a firewall rule for my DMZ Network that blocked files over 1MB. Since I uploaded the Big Videos when I was home, the firewall rule didnt trigger, but since Im not at home atm it blocks it

DomiOP•4/2/25, 2:42 PM

Thank you two for your help and time

Alex Tran•4/2/25, 2:45 PM

haha no problem! glad you found it

Specific Images fail to upload with no error

References

Checklist

Information

Details about my System:

Immich Infos:

Troubleshooting

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Checklist

Information

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