Need some help fixing ownership of a free account

I'm an employee at a startup and the person who created the free account has left the company, he didn't give anyone sufficient levels of access to own the account and since it's free I can't access the support ticket I made.
Who or where do I reach out to to get my access overridden? We can answer through his email and my email account.

Peps•5/6/25, 3:08 PM

If you already created a

account

account

support ticket, then you can add a comment by directly replying to the support ticket emails

Peps•5/6/25, 3:08 PM

if you haven't already created such ticket:

Peps•5/6/25, 3:08 PM

?support

SuperHelpflare•5/6/25, 3:08 PM

To contact Cloudflare Support about an issue, please visit the Support Portal and fill in the form on the portal. After submission, you will receive confirmation over email.

Some issues, such as Account or Billing related issues, cannot be solved by the community.
Any plan level (including Free plans) can open tickets for Account, Billing or Registrar ticket categories. Make sure to select the correct category to ensure it goes to the right place.
For more information on the methods by which you can contact Support for your plan level, see Contacting Cloudflare Support - Cloudflare Docs

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⃟ .glitch.tar.lrzOP•5/6/25, 3:10 PM

The support emails I get don't have those details.
They tell me I can open this link but when I go to the link I get redirected to this documentation page

Peps•5/6/25, 3:11 PM

If you're unable to visit the support ticket via the site, then you can still add comments by directly replying the support emails you're getting

Peps•5/6/25, 3:11 PM

you'll also get updates and replies via email

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⃟ .glitch.tar.lrzOP•5/6/25, 3:11 PM

But the support emails I get don't have any comments, despite saying that they're awaiting my input

Peps•5/6/25, 3:12 PM

where does it say they're awaiting your input?

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⃟ .glitch.tar.lrzOP•5/6/25, 3:12 PM

Peps•5/6/25, 3:13 PM

hmmm alright. And you received 0 comments via email?

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⃟ .glitch.tar.lrzOP•5/6/25, 3:14 PM

Correct.

Peps•5/6/25, 3:14 PM

weird. alright, I'll see if I can poke someone from support and pass them your ticket id

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⃟ .glitch.tar.lrzOP•5/6/25, 3:14 PM

Thank you

⃟⃟ .glitch.tar.lrz Thank you 🙏

Peps•5/6/25, 5:54 PM

got a response back.
2 things:

You did get a reply, but it was a auto-reply, to that's why you got the email that they're still waiting for info from you.
Support told me it's best that you setup a inbox/email rule that sends the emails from your former colleague to your inbox, so you can do a 'forgot password' email to regain access to his account, assumingly you're all on a company domain that you got access to.

If you can't regain control access of your former colleague's email, then realistically the best option is to just add the domain to a new account and start over with the configuration, and just copy settings over.

PPeps got a response back. 2 things: 1. You did get a reply, but it was a auto-reply,...

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⃟ .glitch.tar.lrzOP•5/6/25, 6:05 PM

Allright, thanks.

Need some help fixing ownership of a free account

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